Deputy Manager

hace 2 meses

San José, Costa Rica WNS Global Services A tiempo completo
Job Description

  • Work closely with business leader / internal stakeholders on the planning and implementation of customer projects, ensuring alignment with client objectives, budget, and timeline.
  • Establish project objectives, scope, and deliverables in collaboration with clients and internal stakeholders.
  • Develop detailed project plans, schedules, and budgets, and track progress against milestones and KPIs.
  • Collaborate and work closely with implementation and services teams to implement Sabre products and services.
  • Identify and navigate customer and internal organization dynamics to successfully mitigate issues and risks early, at all phases of the implementation.
  • Foster strong relationships with clients through regular communication, status updates, and stakeholder meetings.
  • Serve as the primary point of contact for client inquiries, concerns, and feedback, and collaborate with cross-functional teams to address and resolve issues promptly.
  • Reviews user, technical and logistical requirements, identifies tasks, coordinates with the business leader resource allocations.
  • Establish and review project updated with business leader / customer.
  • Monitors project from initiation to delivery
  • Lead project post-mortem reviews to identify lessons learned and best practices for future projects.
  • Ensure high customer satisfaction and collaborate with business in creating reference- able customers who would be willing to vouch for Sabre products and services.
  • ScopePlanning and gathering requirements
  • Creating Project Plan
  • Assigning and Monitoring TasksCommunicating and Managing Change
  • Responsible of Project Success
  • Monitoring and Managing Risks Provident recurrent Project Status Reports
  • Logging time on Workday
  • Keeping updated by continuous Training provided by Sabre

Qualifications

Skillsets & Experience

  • Solid understanding of project management methodologies, tools, and best practices.
  • Establish project objectives, scope, and deliverables in collaboration with clients andinternal stakeholders.
  • Ability to develop project plans, define project scope, create work breakdown structures (WBS), set milestones, timelines, etc.
  • Experience in estimating project cost, tracking expenses, manage resources throughout the project lifecycle.
  • Skilled in identifying project risks, analyzing potential impact, develop risk response andimplement mitigations plans.
  • Strong communication skills to articulate project requirements, objectives, andexpectations clearly and effectively to stakeholders.
  • Proficiency in analyzing complex problems, identify root causes, explore alternative Solutions.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
  • Capacity to analyze information objectively, evaluate options and anticipate potential Outcomes.
  • Attention to detail; focus and diligence in reviewing project documentation, monitoring project progress.


Additional Information

Languages:Must-have: Proficiency in English

Nice to have: Proficiency in Spanish or French as a second language.

Domain-specific expertise relevant to the project / Travel Industry.

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