Service Center Technical Engineer

hace 1 semana


San José, Costa Rica Micro Focus A tiempo completo

The team works collaboratively with the entire Micro Focus delivery organization, it is a 24X7X365 operation and **requires engineers to work different shifts including weekends.**

**Responsibilities**
- Evaluate systems components, systems software, networking infrastructure, and hardware peripherals for availability, reliability, and performance.
- Triage and resolve systems and network issues reported by both internal and external proactive monitoring systems.
- Analyze systems for performance, throughput, and high availability.
- Notify internal and external customers of planned and unplanned interruptions to the system’s operation.
- Contribute to the knowledge base through process development and improvement.
- Participate in departmental and cross-team projects and initiatives
- Contribute to the continual improvement efforts
- Represent the company with excellence

**Qualifications**
- NOC engineer experience (Desirable)
- Technical support experience.
- An active student or with a BS degree in computer science, computer engineering, electrical engineering, or the equivalent
- Excellent verbal and written communication skills
- Experience troubleshooting a technical environment
- Proven analytical and problem-solving skills
- Project and program management abilities

**We Offer**
- Competitive salary
- Company medic and private medical insurance
- A Safe and comfortable work environment
- Training, relevant experience, and professional career growth

**#LI-GM1**

**Job**:
Services

**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status



  • San José, Costa Rica Micro Focus A tiempo completo

    This position is for a Service Center Engineer in Micro Focus.In this position, engineers perform first-level triage for our systems and our networks, where it requires excellent communication skills, broad technical literacy, attention to detail, and problem-solving abilities.The team works collaboratively with the entire Micro Focus delivery organization,...


  • San José, Costa Rica Micro Focus A tiempo completo

    The team works collaboratively with the entire Micro Focus delivery organization, it is a 24X7X365 operation and requires engineers to work different shifts including weekends.**Responsibilities**- Evaluate systems components, systems software, networking infrastructure, and hardware peripherals for availability, reliability, and performance.- Triage and...


  • San José, Costa Rica Nitel A tiempo completo

    **the position**We pride ourselves on our amazing team, the driving force behind our growth and our awesome brand.As a member of the Managed Services Center (MSC) team, you will provide support for our customers complex networks.This support will include active monitoring of the customers networks, proactive response to events, evaluating network performance...

  • Automation Engineer

    hace 10 horas


    San José, Costa Rica Northwind Technical Services A tiempo completo

    Job Purpose:The Automation Engineer I is responsible for ensuring the safety, financial, and technical success ofprojects and work assignments related to the support, service, maintenance, and upgrading ofNorthWind's product offerings.Job Duties and Responsibilities:- Attend NorthWind in-house training- Design and review electrical drawings- Perform customer...


  • San José, Costa Rica Micro Focus A tiempo completo

    The team works collaboratively with the entire Micro Focus delivery organization, it is a 24/7x365 operation and requires engineers to** work hybrid shifts including 1 weekend day.****Responsibilities**- Evaluate systems components, systems software, networking infrastructure, and hardware peripherals for availability, reliability, and performance.- Triage...


  • San José, San José, Costa Rica Nitel A tiempo completo

    **Overview of the Role**Nitel is seeking a highly skilled Network Operations Center (NOC) Engineer to join our team. As a NOC Engineer, you will play a critical role in ensuring the smooth operation of our network infrastructure.**Key Responsibilities:**Support 24x7 engineer on-call requirements and respond to critical issues in a timely manner.Monitor...


  • San José, Costa Rica Costa Rica'S Call Center A tiempo completo

    Join Our Team!Costa Rica's Call Center is hiring Customer Service Agents!Are you passionate about customer service?Do you thrive in a supportive team environment?We're looking for enthusiastic individuals to join our customer service team at Costa Rica's Call CenterRequirements:• Previous experience in customer service or a call center (preferred).•...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    The System Availability Team at Micro Focus works collaboratively with the entire delivery organization to ensure seamless system operations around the clock. As a Technical Service Engineer, you will be responsible for evaluating and resolving complex systems and network issues.Key Responsibilities:Evaluate system components, software, infrastructure, and...


  • San José, Costa Rica Costa Rica'S Call Center A tiempo completo

    Join Our Team!Work From Home with Costa Rica's Call Center – Now Hiring Customer Service Agents!Are you passionate about customer service?Do you thrive in a supportive team environment?We're looking for enthusiastic individuals to join our customer service team at Costa Rica's Call Center.Requirements:• Previous experience in customer service or a call...


  • San Francisco, Heredia, Costa Rica Pertec Global Services A tiempo completo

    **Company Overview**Pertec Global Services is a leading provider of technical support solutions. Our team is dedicated to delivering exceptional customer service and exceeding our clients' expectations.**Job Summary**We are seeking highly motivated and experienced technical support professionals to join our call center team. As a technical support...


  • San José, Costa Rica Createch A tiempo completo

    **#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...


  • San Jose, Costa Rica Costa Rica's Call Center A tiempo completo

    Join Our Team! Costa Rica's Call Center is hiring Customer Service Agents! Are you passionate about customer service? Do you thrive in a supportive team environment? We're looking for enthusiastic individuals to join our customer service team at Costa Rica’s Call Center Requirements: • Previous experience in customer service or a call center...

  • Service Engineer 2

    hace 6 días


    San José, Costa Rica Microsoft A tiempo completo

    As a Service Engineer in Microsoft Teams and Teams Rooms Managed Services, you will be a customer-facing technical leader with the opportunity to solve technically complex problems for some of the world's largest companies, expanding into small and medium businesses. As a trusted advisor on the team, you will have influence over a broad range of solutions...


  • San José, Costa Rica Intel A tiempo completo

    Trade Service Center (TSC) is the execution organization that ensures compliance for International Trade Group (ITG) for all cross-border activities, supporting three fundamental pillars, Classification, Licensing, and Party Screening, TSC act as the ITG arm to propel Intel strategy.Intern responsibilities will be supporting Party Screening activities, but...


  • San José, Costa Rica America Service A tiempo completo

    Puesto presencial en la Uruca, horario de lunes a viernes (lunes, martes y miercoles de 7 a 5, jueves y viernes de 7 a 4)Persona encargada de administrar y gestionar personal de ventas, de gestionar reportería a solicitud de la jefatura, Cumplimiento de indicadores y metas corporativas alcanzando los estándares solicitados por la compañía.Requisitos del...


  • San José, San José, Costa Rica America Service A tiempo completo

    ACERCA DE AMÉRICA SERVICENuestra compañía busca analistas de gestión experimentados para unir su equipo de Call Center.¿Qué hacemos?En America Service, trabajamos duro para ofrecer una experiencia excepcional a nuestros clientes. Buscamos individuos que compartan nuestra visión y estén dispuestos a trabajar bajo presión para asegurar la...


  • San Jose, Costa Rica Costa Rica's Call Center A tiempo completo

    Join Our Team! Work From Home with Costa Rica's Call Center – Now Hiring Customer Service Agents! Are you passionate about customer service? Do you thrive in a supportive team environment? We’re looking for enthusiastic individuals to join our customer service team at Costa Rica’s Call Center. Requirements: • Previous experience in customer...


  • San José, Costa Rica Jll A tiempo completo

    About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate.We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.As a global Fortune 500 company, we also have an inherent...

  • Technical Engineer

    hace 9 horas


    San José, Costa Rica Pairsoft A tiempo completo

    **Job Summary**The technical engineer designs, develops, and tests configurations and customizations based upon specifications provided by business consultants/project managers who have direct contact with our clients.The technical engineer will be responsible for providing high-quality deliverables on time and within the project budget.The technical...


  • San José, San José, Costa Rica Zuora A tiempo completo

    We are seeking a highly skilled Reliable Service Operations Engineer to join our team at Zuora. In this role, you will be responsible for ensuring the end-to-end performance and operability of our services.As a key member of our team, you will have the opportunity to work on complex issues and participate in major incidents as a subject matter expert. You...