Head Global Service Center Costa Rica
hace 9 horas
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What this job involves
JLL operates Shared Service Centres (SSC) around the globe supporting its corporate need and clients' services.
In total this workforce of c2,800 supports c15 different functions / teams globally.
**Our Global Service Centers**:
Offer high performance operations that service JLL's internal requirements and our clients
Support and facilitate business growth & evolution
Enhance productivity and optimize costs
Enhance quality for clients and corporate requirements
Increase resilience, reduce risks, provide continuous improvement, innovation, best practice and technology to differentiate JLL from its peers and drive quality and margin improvement
Support JLL"s commitment to employee satisfaction through People Programs run globally
Costa Rica Shared Services Center Operations
Costa Rica will be the JLL Global Service Center in LatAm, servicing clients and functions across the globe, for a number of key front and back-office services.
With other functions to be added over time
What is your day to day?
The JLL Business Services (JBS) Costa Rica Shared Services Center (SSC) Leader will be accountable for:
the overall management of the Center, ensuring safe, legally compliant and optimal delivery of services in line with the overall strategic objectives of JBS
establishing the center, as a legal / financial and operational entity, onboarding new teams and the center ways of working, setting up governance etc
delivering performance across the teams, meeting business requirements on Quality and TAT
partnering with key business lines to identify opportunities to drive business efficiency and optimisation
owing the strategic relationship with key business lines / Accounts on behalf of the global JBS teams across all centers
Lead on a number of high profile / risk JBS wide (across all 2.8k staff, 5 centers) Programs and Projects; delivering best practice improvements at scale
Accountabilities
Lead and manage all facets of the global shared services operations: regulatory (including the high risk / complexity Special Economic Zone compliance); performance; risk management, in a high-risk environment; financials - budget, cost and headcount targets; center employee engagement, premises and business continuity
Ensure the center continuously optimises processes to deliver efficiency gains
Drive collaboration and a OneJLL mindset for all business / service lines operating in the center (managed and hosted)
Drive collaborative JBS and business line engagement to identify opportunities to drive business efficiency and optimisation; and ensure harmonisation of staff treatment, and wider career paths
Leadership & Engagement - Lead leaders who report directly and indirectly to inspire the team to do their best work every day.
Key Stakeholders
The JBS Costa Rica Shared Services Center Leader will partner with the following stakeholders to drive the successful outcome of the Costa Rica SSC:
Global Business / Service Line Leaders
Country Head, Costa Rica
Key Accounts
Corporate Functions - HR, Finance, Marketing, Legal, Audit
Key Performance Measures
**Financials**: budget, cost, headcount targets
Quality and TAT KPIs
**Customer / Business**: internal customer satisfaction
**People**: employee satisfaction
Desired experience and technical skills
Required
**Strong Operations background, including**: high performance / challenging KPIs, driving operational excellence and continuous improvement, ideally in a Shared Service environment
Strategy creation and implementation; driving delivery of complex growth
Experience of 'winning business', overcoming setbacks and strong resilience
Significant experience of business transformation, and in particular transitioning activity to an o
-
Head Of Engagement Costa Rica
hace 9 horas
San José, Costa Rica Webhelp A tiempo completo**Human Resources****Location**- Pavas, Costa Rica***Job Title:Head of Engagement Costa Rica**Job Description**:As the Culture & Engagement Head you will be responsible for creating and driving an integrated culture and engagement strategy, able to engage, align and inspire game-changers with the company's vision and business strategy.The role encompasses...
-
Service Center Head, Connected Customer Solutions
hace 8 horas
San José, Costa Rica Createch A tiempo completo**#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...
-
Senior Sales Representative
hace 7 días
San Jose, Barrio Aranjuez, Costa Rica Costa Rica's Call Center A tiempo completoLead Generation Opportunity in Costa RicaWe are seeking a skilled Senior Sales Representative to join our team at Costa Rica's Call Center. This role involves generating leads and providing exceptional customer service.About the RoleThis is a challenging yet rewarding opportunity for sales professionals looking to advance their careers. The ideal candidate...
-
National Post- Head Of Office Costa Rica Country
hace 8 horas
San José, Costa Rica Unfpa A tiempo completo**The Position**:The Head of Office leads the Costa Rica country team in implementing the Government-UNFPA country programme of cooperation.Reporting to the non-resident Country Director, who provides overall vision and strategic guidance, the Head of Office ensures transformative and relevant results in realizing ICPD PoA and contributing to Agenda 2030 and...
-
Global Talent Acquisition Strategist
hace 3 días
San José, San José, Costa Rica Moody'S Investors Service A tiempo completoMoody's Investors Service is a leading provider of credit ratings and research. Our Global Talent Acquisition Team in Costa Rica plays a critical role in supporting the company's growth strategy by identifying, attracting, and retaining top talent across Latin America.Job SummaryWe are seeking two experienced Senior Recruiters to join our team as part of a...
-
Customer Service Representative
hace 9 horas
San José, Costa Rica Costa Rica'S Call Center A tiempo completoJoin Our Team!Costa Rica's Call Center is hiring Customer Service Agents!Are you passionate about customer service?Do you thrive in a supportive team environment?We're looking for enthusiastic individuals to join our customer service team at Costa Rica's Call CenterRequirements:• Previous experience in customer service or a call center (preferred).•...
-
Customer Service Representative
hace 8 horas
San José, Costa Rica Costa Rica'S Call Center A tiempo completoJoin Our Team!Work From Home with Costa Rica's Call Center – Now Hiring Customer Service Agents!Are you passionate about customer service?Do you thrive in a supportive team environment?We're looking for enthusiastic individuals to join our customer service team at Costa Rica's Call Center.Requirements:• Previous experience in customer service or a call...
-
Customer Service Representative
hace 15 horas
San Jose, Costa Rica Costa Rica's Call Center A tiempo completoJoin Our Team! Costa Rica's Call Center is hiring Customer Service Agents! Are you passionate about customer service? Do you thrive in a supportive team environment? We're looking for enthusiastic individuals to join our customer service team at Costa Rica’s Call Center Requirements: • Previous experience in customer service or a call center...
-
Customer Service Representative
hace 15 horas
San Jose, Costa Rica Costa Rica's Call Center A tiempo completoJoin Our Team! Work From Home with Costa Rica's Call Center – Now Hiring Customer Service Agents! Are you passionate about customer service? Do you thrive in a supportive team environment? We’re looking for enthusiastic individuals to join our customer service team at Costa Rica’s Call Center. Requirements: • Previous experience in customer...
-
Global Solutions Manager
hace 7 días
San José, San José, Costa Rica Wtw A tiempo completoAbout WTWWTW is a leading global professional services organization that helps clients manage risk and capitalize on opportunity. Our company has a strong presence in the industry, with a commitment to delivering exceptional service to our clients.Job Description: Global Solutions Manager - Costa Rica OfficeWe are seeking an experienced Global Solutions...
-
Customer Service Associate
hace 2 días
San Francisco, Heredia, Costa Rica Css Corp A tiempo completo**Job Overview**: At Css Corp, we are seeking a highly skilled Customer Service Associate to join our team in Heredia, Costa Rica.**About the Role**: As a Customer Service Associate, you will be responsible for delivering exceptional customer experiences by resolving purchase issues, addressing payment methods, and general queries related to our...
-
Analista de Gestión en Call Center
hace 7 días
San José, San José, Costa Rica America Service A tiempo completoACERCA DE AMÉRICA SERVICENuestra compañía busca analistas de gestión experimentados para unir su equipo de Call Center.¿Qué hacemos?En America Service, trabajamos duro para ofrecer una experiencia excepcional a nuestros clientes. Buscamos individuos que compartan nuestra visión y estén dispuestos a trabajar bajo presión para asegurar la...
-
Lab Technician For British School Of Costa Rica
hace 8 horas
San José, Costa Rica The British School Of Costa Rica A tiempo completo**lab technician for british school of costa rica**:**The British School of Costa Rica**San JosèSan Joséexperiência2 añosQuímicaindefinidojornada completasalariono especificadopublicadohace 4 horasLiaise with academic staff to discuss timetables, equipment requirements and work plansPrepare equipment and chemicals before lessonsPrepare and maintain an...
-
Global Head of Telco Sales
hace 1 día
San José, Costa Rica Canonical - Jobs A tiempo completoWe have created a role for a dedicated Global Head of Telco Sales to lead go-to market strategy and be accountable for the global growth of Canonical in the Telco sector. With excellent commercial acumen and a deep appreciation of telco industry trends and expectations, you will drive this business segment with full awareness of marketing, revenue...
-
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amzn Support Srvcs Costa Rica, we're looking for a skilled Human Resources Specialist to join our team in Costa Rica. This is an hourly, full-time, back-office, permanent position based in the country and does not offer relocation benefits.The ideal candidate will be located and legally authorized to work in Costa Rica and have at least 2 years of...
-
Vendedor Con Experiencia En Call Center
hace 9 horas
San José, Costa Rica America Service A tiempo completoACERCA DE LA VACANTEFunciones del PuestoRequisitos del Puesto- Deseable:- Noveno año de colegio- Certificado de taller de ventas- Conocimiento de RRSS (Redes sociales)Indispensable:- Mínimo 1 año de experiência en ventas en Call center- Experiência en ventas de seguros / tarjetas crédito / créditos personales / planes telefónicos- Conocimiento...
-
Servicio Al Cliente
hace 1 día
San Pedro, Costa Rica America Service A tiempo completoACERCA DE LA VACANTE Funciones del Puesto Administración de clientes y sus requerimientos, manejo de clientes difíciles y colocación de productos nuevos y por retención Requisitos del Puesto Horario: de L - D con un día libre a la semana rotativo (puede ser entre semana o fin de semana) Experiência mínima de 1 año en servicio al cliente EN CALL...
-
Gestor de Ventas Call Center
hace 1 día
San Pedro, Costa Rica America Service A tiempo completoACERCA DE LA VACANTE Funciones del Puesto Encargado de colocación de servicios y productos tecnológicos en bases de datos en frio. Colocación de productos de telecomunicaciones. Requisitos del Puesto Noveno año como mínimo Mínimo 1 año de experiência en Servicio al cliente en Call center Experiência en Ventas de seguros / tarjetas crédito /...
-
Supervisor Para Servicio Al Cliente En Call Center
hace 9 horas
San José, Costa Rica America Service A tiempo completoACERCA DE LA VACANTEFunciones del Puesto- Dirección y motivación de un grupo de gestores a su cargo- Seguimiento de resultados de servicio al cliente- Gestiones del día a día con los clientes internos a nível operacional- Formación de servicio al cliente- Gestión de la estrategia de equipo con otros supervisores- Analizar reportería enviada por...
-
Shared Service Center Materials Manager
hace 9 horas
San José, Costa Rica Intel A tiempo completoIntel - A chance to work at the leading edge of technology.You know that we are a silicon technology company, but you may not know about the breadth of our innovation.We are expanding the boundaries in Data Centers, AI, Automated Vehicles, Memory, Software and much, much more.We want you to dream big and help us take on some of the biggest technical...
