Team Leader Apple Account

hace 2 semanas

Heredia, Costa Rica BCD Travel Corporate A tiempo completo

**Do you want to work in a fast-paced and exciting environment, where no two days are the same? We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of **consultants to achieve the organization’s objectives and meet goals.**

**Team Leader Apple Account**
- Full-time, based in Lagunilla, Costa Rica_

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential. To be successful as a team leader, you should have a track record of team motivation and positive results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

**A snapshot of this opportunity**
- Manage the day-to-day activities of the team
- Conduct training of team members to maximize their potential, conduct Weekly Huddle Meetings
- Appropriately respond and resolve internal customers inquiries
- Proactively provide feedback to Travel Consultants to avoid future customer issues
- Monitor, sort, and work global distribution systems (GDS) queues daily to maintain quality control
- Ensure team members are kept up to date with new policies, procedures, and announcements
- Provide real-time monitoring via available tools (Monster-board) and workforce management techniques to maximize resource efficiency and achieve service level goals / business objectives
- Maintain constant communication with Operations teams and advisors to coordinate needed staffing adjustments based on current and forecasted results
- Complete 1QA Monitor per month for each advisor
- Conduct and complete the Onboarding Certification process for New Hires
- Work out a leadership agenda and facilitate meetings whenever is necessary

**How you can set yourself apart**
- Bachelor’s degree, or equivalent work experience
- Prior experience in the corporate travel industry
- Solid working knowledge of the travel industry, policies, procedures, and processes
- Advanced skills on travel industry systems, e. GDS Sabre
- Strong verbal and written communication skills in Spanish and English
- Proven ability to handle multiple priorities simultaneously
- Ability to work flexible hours
- Ability to work independently, exercising discretion and judgment
- Demonstrated excellent professional customer service and problem resolution skills
- Strong problem solving and/or critical thinking skills
- Strong understanding of the client travel policy to appropriately guide and consistently provide consultation to the internal customers

**What we offer you**

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

**About us**

**Interested?**

**Stay informed about new career opportunities at BCD Travel**

Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.
- _Note: We’ll give preference to internal and/or furloughed employees. _
- #LI-RJ1_

  • Account Manager, Wondery

    hace 1 día

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience with Excel - Experience analyzing data and best practices to assess performance drivers - Precise attention to detail with excellent accountability and follow-through - English level C1 or equivalent Wondery is hiring a full-time Account Manager to join the Ad Sales team. As an Account Manager you will play a key role in the success of Amazon...

  • Team Lead, Account Management

    hace 2 semanas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Inside Sales Team Leader is responsible for maintaining strong relationships with customers and Account Managers to drive account revenue retention and growth. By collaborating with internal partners, the Inside Sales Team Leader delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer...

  • Service Desk Team Leader

    hace 3 días

    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Team Lead, Account Management

    hace 1 semana

    Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    The Team Leader develops positive relationships with customers and Account Managers to drive account revenue retention and growth.By collaborating with internal partners, the Inside Sales Team Leader delivers outstanding service and a valuable solution.The position will lead a defined book of business aligned by customer segment within a geography and will...

  • Service Desk Team Leader

    hace 1 semana

    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    **Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Geo Team Leader

    hace 1 semana

    Heredia, Costa Rica Safeguard Global A tiempo completo

    The GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients.This exciting role will be responsible for supervising, guiding and motivating a team.You will be there to encourage colleagues to work together and ensure they're delivering...

  • Team Leader

    hace 1 semana

    Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Bring your passion and energy to our growing team.We're hiring!****Travel Agent Lead **(Hybrid)**- Full time, Heredia, Costa Rica_As part of the Travel Consultant Team, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching.You will be the...

  • R2r Team Leader

    hace 2 semanas

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A R2R TEAM LEADER** **SENIORITY LEVEL**:Non-management **FUNCTION**: Finance **SALARY...

  • R2r Team Leader

    hace 2 semanas

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR A** **RECORDS TO REPORT TEAM LEAD** **Role** **profile** **JOB TITLE**: R2R Team...

  • Service Desk Team Leader

    hace 1 semana

    Heredia, Costa Rica Dhl A tiempo completo

    The team leader is responsible to ensure the support coverage for Express and eCS business units in the Americas region.This covers both business requirements as well as team requirements.**Responsibilities**:- Serves as a change leader; innovates and instills in his/her teams an appreciation for thinking outside of the box, questioning the status quo, and...

  • Team Leader

    hace 2 semanas

    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **We are still growing with new and exciting opportunities - Be a part of our team!** Bill Gosling Outsourcing is currently looking for a **Team Leader, Operations** to add to our Team. As a **Team Leader, Operations **you will: Lead and motivate a team to optimum performance levels to achieve targets contributing to the company’s objectives. They...

  • Team Leader

    hace 2 semanas

    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **We are still growing with new and exciting opportunities - Be a part of our team!**Bill Gosling Outsourcing is currently looking for a **Team Leader, Operations** to add to our Team.As a **Team Leader, Operations **you will:Lead and motivate a team to optimum performance levels to achieve targets contributing to the company's objectives.They provide clear...

  • Account Management Coordinator

    hace 5 horas

    Heredia, Costa Rica BCD A tiempo completo

    **Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team** **Account Management Coordinator (Hybrid)**: - Full time, Heredia, Costa Rica_ You will be responsible for supporting the account management team to include but not limited to research, information and data gathering, analyzing data, assisting in the preparation...

  • Account Management Coordinator

    hace 1 semana

    Heredia, Costa Rica Bcd A tiempo completo

    **Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team****Account Management Coordinator (Hybrid)**:- Full time, Heredia, Costa Rica_You will be responsible for supporting the account management team to include but not limited to research, information and data gathering, analyzing data, assisting in the preparation of...

  • Team Leader

    hace 2 semanas

    Heredia, Costa Rica CSS Corp A tiempo completo

    **Job Title**: Team Lead **Location**: Ultra Park 1, Heredia, Costa Rica **Experience**: Minimum one year of leadership experience **Responsibilities** - Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress - Managing employee performance, including conducting performance evaluations and providing feedback to...

  • Banking Operations Team Leader

    hace 1 semana

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey!****BAT Costa Rica IS LOOKING for a BANKING OPERATIONS TEAM LEADER**- **FUNCTION**: Finance- ** SUB FUNCTION**: Procure to pay- **SALARY...

  • Team Leader

    hace 5 horas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Team Leader - Quality Team - Due Diligence will be responsible for empower, handle, and lead a high-performance team responsible for client due diligence product delivery and support, train, and mentor onsite and offshore team with on time delivery of due diligence reports. Day to day responsibilities include: - Ensure delivery of high-quality services...

  • Team Leader- Financial Institutions Group

    hace 2 semanas

    Heredia, Costa Rica Moody's A tiempo completo

    In consultation with team Manager, provide day-to-day mentorship and direction for Associates and Senior Associates regarding analytical tasks, workload, and output - Mentor and guide team members - Train new joiners, seek improvement in training plans - Quality check team members’ work, ensuring work delivered is in line with agreed standards, look for...

  • Team Leader

    hace 1 semana

    Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    The Team Leader - Quality Team - Due Diligence will be responsible for empower, handle, and lead a high-performance team responsible for client due diligence product delivery and support, train, and mentor onsite and offshore team with on time delivery of due diligence reports.Day to day responsibilities include:- Ensure delivery of high-quality services to...

  • Global Sourcing Contract Remediation Team Leader

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    The Global Sourcing Contract Remediation Team Leader (C13) is a mid-senior level position within Citi Global Sourcing, reporting directly to the Contract Remediation and Assurance Senior Vice President, and functioning as a team leader for the Contract Remediation team, providing day to day management support to the team globally. This position will also...