Team Manager

hace 4 semanas


Heredia, Costa Rica SYKES Costa Rica A tiempo completo

**Objective**:
Manage a team efficiently fulfilling account’s contract requirements through proper and efficient use of company and client resources.

**Hard skills**:

- Schedule flexibility: to work all schedules weekdays, weekends (must).
- Flexibility to work on any GAM site. (must)
- Performance Appraisal score greater than 3.00 for the last 3 months (must).
- Previous experience in support roles: Coach, Temporary Coach, Customer advocacy coach, SME, trainer or backup trainer (must).
- Able to multitask, self-manage and be highly efficient in using systems and tracking data in various databases.
- Active Listening: be able to listen and understand customer’s requests, follow instructions given by their superiors.

**Soft skills**:

- Active Reading: be able to correctly read, understand and interpreter procedures, workflows, and steps in How-To.
- Critical Thinking: be able to analyze, thinking outside the box about the different customer’s scenarios they may have.
- Ability to organize data and transform it into information.

**Responsibilities**:

- Perform any specific “special task” assigned by your Team Manager.
- To attend the Account Inductions if needed.
- Ensure to login in the appropriate auxiliary
- Take calls based on Account Requirements (Based on account alignment).
- Agent needs to be willing to be part of development plan to become Guru, Elite agent or CRT agent.
- Evaluate, revise and measure agents’ metrics during PEP (Performance Enhancement Program) to control the correct performance of the employee assuring the client’s objectives are met.

**Benefits**:

- University Discounts.
- Refer a Friend Bonuses and Prizes.
- Medical Services.
- Transportation Services.


  • Team Manager

    hace 3 semanas


    Heredia, Costa Rica Digital Risk, LLC. A tiempo completo

    Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...

  • Alexa Team Manager

    hace 3 semanas


    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor Degree or advanced college education or experience in a Leadership or related position with management. - 2+ years of demonstrated people management/ leadership role in a corporate environment with 10-20 direct reports. - Proven results when working on ambiguous areas and/or deliverables. - Demonstrated ability to lead diverse talent within a team,...

  • CRM Team Manager

    hace 4 días


    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2+ years’ experience in Books organization with progressively increasing responsibility - Bachelor’s degree with relevant experience on the services industry. - Demonstrated ability to be successful in a highly fluid, fast-paced and ambiguous environment - A passion for books and reading - A proven ability to hire and develop high-performing people. -...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English a our recruitment team works in several jurisdictions. - 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments. - 1+ year(s) of continuous internal/external customer,...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English a our recruitment team works in several jurisdictions. - 2+ years of experience as Team Manager/Lead/Supervisor in corporate environments, managing teams of a minimum of 12 individuals. - Working experience with...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Manager of the Project Field Management Team** **(Remote)** **Heredia, Costa Rica** SGF Global is looking for a Manager of the Project Field Management Team, for IT enterprise in Heredia, Costa Rica. **Overview**: **Requirements**: - Bachelor’s degree in engineering or manufacturing or related field; or equivalent experience. - 10 years of...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Manager of the Project Field Management Team** **(Remote)** **Heredia, Costa Rica** SGF Global is looking for a Manager of the Project Field Management Team, for IT enterprise in Heredia, Costa Rica. **Overview**: **Requirements**: - Bachelor’s degree in engineering or manufacturing or related field; or equivalent experience. - 10 years of...


  • Heredia, Costa Rica Moody's A tiempo completo

    In consultation with team Manager, provide day-to-day mentorship and direction for Associates and Senior Associates regarding analytical tasks, workload, and output - Mentor and guide team members - Train new joiners, seek improvement in training plans - Quality check team members’ work, ensuring work delivered is in line with agreed standards, look for...


  • Heredia, Costa Rica Moody's A tiempo completo

    In consultation with team Manager, provide day-to-day mentorship and direction for Associates and Senior Associates regarding analytical tasks, workload, and output - Mentor and guide team members - Train new joiners, seek improvement in training plans - Quality check team members’ work, ensuring work delivered is in line with agreed standards, look for...

  • O2c Manager

    hace 6 días


    Heredia, Costa Rica Brenntag A tiempo completo

    **O2C MANAGER**: Our team in **Heredia** currently has an opening for a **O2C Manager** The Credit Manager will be responsible for plan, lead, direct, manage and control the Credit Control team in line with targets and defined credit policy. Lead by example a cross-functional collaboration and create a motivating working atmosphere in order to produce...

  • Geo Team Leader

    hace 2 semanas


    Heredia, Costa Rica Safeguard Global A tiempo completo

    The GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients. This exciting role will be responsible for supervising, guiding and motivating a team. You will be there to encourage colleagues to work together and ensure they’re delivering...

  • R2r Team Lead

    hace 1 semana


    Heredia, Costa Rica Brenntag A tiempo completo

    **R2R TEAM LEAD**: Our team in **Heredia** currently has an opening for a **R2R Team Lead** > **YOUR ROLE & RESPONSIBILITIES**: Oversee and monitor the GL accounting and reconciliation track and ensure smooth delivery of transactional activities. Ensure reconciliation and closing deadlines are met and in compliance with service levels, company policies and...

  • Project Manager

    hace 4 semanas


    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 212303 We are currently seeking a Project Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** The IT Project Manager oversees various system projects and/or programs of a highly complex nature. The IT Project Manager work assignments are often straightforward and of moderate complexity. **Position's...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The purpose of the Team Lead - U.S.A. Leaves and Accommodations is to supervise daily tasks related to analysis, execution, and support of leaves and accommodations. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task direction, monitors performance, handles escalations, and assists with...

  • Project Manager

    hace 3 semanas


    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 237144 We are currently seeking a Project Manager to join our team in Heredia, San José (CR-SJ), Costa Rica (CR). **Position overview** The IT Project Manager oversees various system projects and/or programs of a highly complex nature. The IT Project Manager work assignments are often straightforward and of moderate complexity. **Position's...

  • Project Manager

    hace 1 semana


    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Groupe LATAM is where the magic Begins. Publicis Groupe is a cross-media transformation agency, based in Colombia and Costa Rica, to support global business, with innovative, flexible and value-based solutions in which the alchemy of technology, insight and creativity, truly come together. We make creative, media and tech...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING for a BANKING OPERATIONS TEAM LEADER** - ** FUNCTION**: Finance - ** SUB FUNCTION**: Procure to pay -...

  • Project Manager Itil

    hace 5 días


    Heredia, Costa Rica NTT Data Services A tiempo completo

    **Req ID**: 228478 We are currently seeking a Project Manager ITIL to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). - 5-7 Years’ Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards - Run Daily Cadence with Key Stakeholders for updates/progress on...