Team Lead, Account Management

hace 3 días

Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

The Team Leader develops positive relationships with customers and Account Managers to drive account revenue retention and growth. By collaborating with internal partners, the Inside Sales Team Leader delivers outstanding service and a valuable solution. The position will lead a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales. Additionally, you will be a resource for the Account Managers under your remit for coaching, advice and guidance.

You are supporting the Americas region so ability to work U.S hours is required.

We are leading the most famous financial markets platforms where customers take decisions

Role Responsibilities:

- Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
- Maintain proven understanding of business propositions to initiate conversations and raise interest
- Build and embed a long-term trusted advisor relationship within their accounts
- Drive growth by expanding company footprint within their accounts
- Focus on maintaining overall customer engagement and growing and retaining managed net revenue
- Lead all aspects of all commercial activities within accounts, owning the end to end customer relationship
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Govern internal and external partners and maintain networks to influence and close deals
- Accountable and responsible for simple order taking
- Monitor, empower and mentor Account Managers
- Lead by example and share standard processes
- Give feedback to management on performance, incentives and innovation

Qualifications and Experience Required:

- Strong understanding of customers and their business model and workflows
- Proven experience within the customer segment
- Strong product knowledge
- Relationship building skills
- Selling skills (identity, develop and articulate a complex proposition/consultative selling)
- Strong negotiation skills
- Strong interpersonal skills, ability to develop and implement a sales plan, ability to use a variety of technology with a high level of proficiency
- Problem-solving ability to understand, eloquent, structure and solve client needs
- Presentation and interpersonal skills: ability to deliver presentations and communicate at all levels within an organization
- Ability to collaborate and lead an account team
- University/college degree may be required, equivalent experience may be considered depending on position/department
- Advanced degree may be preferred
- Significant work experience in applicable industry and knowledge of customer workflow required
- Shown competencies in account management, sales or marketing experience in a customer facing environment required

We work with hybrid model as in 3 days at the office and 2 at home.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may h

  • Team Lead, Account Management

    hace 3 semanas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Inside Sales Team Leader is responsible for maintaining strong relationships with customers and Account Managers to drive account revenue retention and growth. By collaborating with internal partners, the Inside Sales Team Leader delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer...

  • Account Support Management

    hace 4 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...

  • Account Management

    hace 2 semanas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    At LSEG, we pride ourselves on fostering deep customer relationships that drive revenue retention and growth. As an Account Manager, you’ll play a crucial role maintaining these relationships, delivering exceptional services and ensuring our clients receive valuable solutions. If you’re passionate about establishing relationships and making an impact,...

  • Customer Service Team Lead

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Account Support Management

    hace 7 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...

  • Insurance Verification Team Lead

    hace 4 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Insurance Verification Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for...

  • Customer Service Team Lead

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Account Management Coordinator

    hace 1 semana

    Heredia, Costa Rica BCD A tiempo completo

    **Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team** **Account Management Coordinator (Hybrid)**: - Full time, Heredia, Costa Rica_ You will be responsible for supporting the account management team to include but not limited to research, information and data gathering, analyzing data, assisting in the preparation...

  • Account Support Management

    hace 4 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability....

  • Account Support Management

    hace 1 semana

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability....

  • Order Management Team Lead

    hace 4 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Order Management Team Lead (Customer Service) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a...

  • Order Management Team Lead

    hace 13 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Order Management Team Lead (Customer Service) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a...

  • Mps Lease Management Team Lead

    hace 3 semanas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives. - Plans and leads business analyses and provides recommendations to sales teams and business units. - Acts as a point of escalation and collaborates with other functions to...

  • Kyc Checker Team Lead

    hace 3 semanas

    Heredia, Costa Rica Citi A tiempo completo

    The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure...

  • Operational Excellence Team Lead

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Team Lead will provide support, direction, monitoring, and coaching to the assigned agents in...

  • R2r Team Lead

    hace 2 meses

    Heredia, Costa Rica Brenntag A tiempo completo

    **R2R TEAM LEAD**: Our team in **Heredia** currently has an opening for a **R2R Team Lead** > **YOUR ROLE & RESPONSIBILITIES**: Oversee and monitor the GL accounting and reconciliation track and ensure smooth delivery of transactional activities. Ensure reconciliation and closing deadlines are met and in compliance with service levels, company policies and...

  • R2r Team Lead

    hace 3 días

    Heredia, Costa Rica Brenntag A tiempo completo

    **R2R TEAM LEAD**: Our team in **Heredia** currently has an opening for a **R2R Team Lead** > **YOUR ROLE & RESPONSIBILITIES**: Oversee and monitor the GL accounting and reconciliation track and ensure smooth delivery of transactional activities. Ensure reconciliation and closing deadlines are met and in compliance with service levels, company policies and...

  • Account Support Management

    hace 1 semana

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability. You...

  • Bos Lead

    hace 4 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The BOS Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Team Lead will be the primary customer interface for trouble calls/accounts; and...

  • Bos Lead

    hace 13 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The BOS Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Team Lead will be the primary customer interface for trouble calls/accounts; and...