Special Process Lead Associate

hace 2 semanas

San José, Costa Rica Zoetis A tiempo completo

locations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00014651- Overview
- This position will be based in Costa Rica, and will be responsible to execute and lead overall P2P activities depending on the area (PSC, PEI, HD, Payment, Accounts Payable) the activities include, but not limited to: Purchase Requisition processing and approval, Ariba profile’s approval, PO and Non-PO invoice processing, invoice resolution, account reconciliation and analysis of open items under P2P scope, tickets resolution, payment cycles, special payments request, 1099 reporting, SOX Audit records management review, JE entries, month-end and year-end closing of the AP modules, Professional Educational Interaction (PEI); performance of root cause analysis, and issue resolution related to system/personnel performance issues.
- General Responsibilities
- Manage day-to-day workload team distribution, ensuring the correct distribution and meets the corresponding SLA’s in all the cases.
- Ensure P2P operations comply with statutory requirements, Sox Controls, company policies, processes, procedures, internal controls, and Finance objectives.
- Adhere to deadlines set by leadership and the business and proactively monitor and raise instances where deadlines cannot be met in a timely fashion.
- Monitor key operational quality controls such as Sox Review, Duplicates Invoices, HD Quality, Accounts Reconciliations.
- Collaborate effectively with key internal stakeholders.
- Provide regular communication and training on processes and systems for employees, outsourced providers, and suppliers.
- Serve as a “Level 2” escalation point for the inquiries raised to Help Desk resources and/or team members.
- Act as a Backup during Team Lead’s Absence.
- Identify top offenders, processes with frequent exceptions and provide data to the team lead.
- Responsible to run certain metrics, identify potential issues or improvement areas.
- Drive process improvements or issue escalation to the different IT teams, GPO, etc.
- Actively seek process improvements, noting any technological, process, or resource deficiencies and manage, coordinate, and support special projects as needed.
- Support the timely reporting of key financial information; ensure performance meets agreed KPIs and SLAs defined by the business and ZFS leadership.
- Responsible for supporting efficient and accurate monthly reconciliation of accounts under P2P scope (AP Trade account, AP Trade Manual adjustment account, Non-Product GR/IR account, among others related to P2P activities within ZFS scope)
- Coordinate with market, Banks reconciliation team, ZFS Payments team, R2R, Trade compliance and other resources to investigate and resolve issues as needed Perform trend analysis of account balances and present them as Flux analysis across Americas.
- Comply, coordinate with 1099 Tax settlements, deadlines, and inquiries in alignment with US guidelines.
- Comply with abandoned property and escheatment processes based on market guidelines.
- Track open items closure monthly and present to management.
- Assure certain reports are executed accurately and delivered on time related to ticket handling and SLA compliance, payments executed across Americas, Juros and Boletos in Brazil, outstanding invoices open, cash availability, etc.
- Support new business integrations and align processes as they are migrated to ZFS P2P scope.
- Elevate any issues that cannot be resolved, work as needed with the team lead, managers, and ZFS leadership to resolve the issue.
- Actively seek process improvements, process, and better use of resources.
- Develop assessment of root causes for major issues in conjunction with the different parties involved.
- Support the timely reporting of key financial information; ensure performance meets agreed KPIs and SLAs defined by the business and ZFS leadership.
- Assure standard operating procedures are well documented and updated at least twice a year.
- Support with PEI KPI monthly and weekly report, event assignation and event resolution, create EPAYs, request PEI vendor update and registration through VMD, be main point of contact for PEI inquiries.
- Qualifications (Training, Education & Prior Experience):

- Education
- Third level education required.
- Requires 1-2 years’ experience within lead positions.
- Requires min 5 years of experience with P2P processes, administration, terminology, category knowledge, and advanced error resolution methods.
- Job Experience
- Two to four years of experience in both Accounts Payable and procurement processes.
- Leadership experience preferred.
- Experience working with SharePoint-based ticketing systems and Invoice Management Solutions (preferably OpenText).
- Experience working with ERP systems (preferably SAP).
- Knowledge with ARIBA, Touchpoint and Blackline systems.
- Knowledge, insight, and experience in financial administrative and accounting processes.
- Experience working in a

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