Employee Relations Advisor

hace 4 días


San José, Costa Rica Mondelēz International A tiempo completo

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.

**How you will contribute**

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience

**More about this role**

Responsible for Employee Relations for Latin America and/or North America including case intake and investigation for disciplinary cases, performance issues, attendance / job abandonment issues, and documentation requests for legal / tribunal investigations.

1. Retrieves cases from WorkDay tool and assigns them per team dispatching procedures.

2. Conducts Employee Relations intakes with managers within SLA of 24-48 hours, documents intake details in case management tool, determines key stakeholders to engage, pulls employee profile, previous performance history, signed policies, and initiates investigation strategy document.

3. Validates case type and evaluates complexity and priority per defined matrixes. Records case in ER Dispatching Tool and aligns with manager on next steps.

4. Reports up cases through Business Integrity / Ethics Point when appropriate.

5. Conducts Employee Relations investigations, assesses situations, and determines appropriate actions in line with company policies and practices:
a. Investigates into employee misconduct and complaints. Documents investigation findings, interviews, and document analysis. Writes disciplinary action documents. Consistently administers disciplinary actions using a progressive discipline approach.

b. Provides coaching and guidance to managers of blue collar workers or junior talent as it relates to performance issues. Drafts warning letters and Performance Improvement Plans as needed.

c. Assists managers with attendance, absenteeism, and job abandonment issues. Administers disciplinary actions in line with company policies and practices. Drafts warning letters or termination documents as needed.

d. Assists local HR or labor counsel in documentation requests for legal / tribunal investigations. Provides documentation as needed.

6. Partners with HRMs / HRBLs and legal throughout the Employee Relations process. Actively informs, engages, and influences stakeholders. Identifies opportunities for improvement or feedback

7. Ensures processes are followed consistently and fair and equitable treatment is applied. Practices ER Principles (Fair, Corrective, Timely, Consistent, Progressive, Safety, Due Process) throughout management of all cases and helps stakeholders understand their importance

8. Actively monitors own KPI’s and participates in team Daily Management System meetings. Owns action plans and problem solving, including Kaizen ideas and other MBS Service Center projects and initiatives that support the prevention and elimination of losses in our processes. Lives and embraces our Lean culture.

9. Participates in MBS engagement initiatives including the Joy Team and other Continuous Improvement initiatives.

**What extra ingredients you will bring**:
**Job specific requirements**:
1. Experience supporting a business function as HR Generalist / Manager or Employee Relations (3 years)

2. Experience handling large volumes of employee relations matters. Familiarity with Employment Law.

3. Fluent in English (oral and written fluency is required).

4. Fluent in Portuguese (oral and written fluency is desired).

5. Business Acumen; especially understanding Sales and/or ISC

6. Degree in Human Resources Management, Psychology, Business Administration, Organizational Development, Industrial Psychology or related field (preferred).

**Skills**
- Solid investigation and interviewing skills.
- HR / Employment Law
- Analytical skills.
- Detail oriented and highly organized.
- Excellent customer focus and high sense of urgency.
- Excellent communication skills - able to clearly articulate ideas, listen actively, and read non-verbal communication.
- Able to summariz



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