Employee Relations Advisor

hace 2 semanas

San José, Costa Rica Mondelēz International A tiempo completo

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.

**How you will contribute**

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Your specific process area
- Working in a shared service organization
- Being a good team player and influencing others
- Process design and mapping, and business requirement gathering experience

**More about this role**

Responsible for Employee Relations for Latin America and/or North America including case intake and investigation for disciplinary cases, performance issues, attendance / job abandonment issues, and documentation requests for legal / tribunal investigations.

1. Retrieves cases from WorkDay tool and assigns them per team dispatching procedures.

2. Conducts Employee Relations intakes with managers within SLA of 24-48 hours, documents intake details in case management tool, determines key stakeholders to engage, pulls employee profile, previous performance history, signed policies, and initiates investigation strategy document.

3. Validates case type and evaluates complexity and priority per defined matrixes. Records case in ER Dispatching Tool and aligns with manager on next steps.

4. Reports up cases through Business Integrity / Ethics Point when appropriate.

5. Conducts Employee Relations investigations, assesses situations, and determines appropriate actions in line with company policies and practices:
a. Investigates into employee misconduct and complaints. Documents investigation findings, interviews, and document analysis. Writes disciplinary action documents. Consistently administers disciplinary actions using a progressive discipline approach.

b. Provides coaching and guidance to managers of blue collar workers or junior talent as it relates to performance issues. Drafts warning letters and Performance Improvement Plans as needed.

c. Assists managers with attendance, absenteeism, and job abandonment issues. Administers disciplinary actions in line with company policies and practices. Drafts warning letters or termination documents as needed.

d. Assists local HR or labor counsel in documentation requests for legal / tribunal investigations. Provides documentation as needed.

6. Partners with HRMs / HRBLs and legal throughout the Employee Relations process. Actively informs, engages, and influences stakeholders. Identifies opportunities for improvement or feedback

7. Ensures processes are followed consistently and fair and equitable treatment is applied. Practices ER Principles (Fair, Corrective, Timely, Consistent, Progressive, Safety, Due Process) throughout management of all cases and helps stakeholders understand their importance

8. Actively monitors own KPI’s and participates in team Daily Management System meetings. Owns action plans and problem solving, including Kaizen ideas and other MBS Service Center projects and initiatives that support the prevention and elimination of losses in our processes. Lives and embraces our Lean culture.

9. Participates in MBS engagement initiatives including the Joy Team and other Continuous Improvement initiatives.

**What extra ingredients you will bring**:
**Job specific requirements**:
1. Experience supporting a business function as HR Generalist / Manager or Employee Relations (3 years)

2. Experience handling large volumes of employee relations matters. Familiarity with Employment Law.

3. Fluent in English (oral and written fluency is required).

4. Fluent in Portuguese (oral and written fluency is desired).

5. Business Acumen; especially understanding Sales and/or ISC

6. Degree in Human Resources Management, Psychology, Business Administration, Organizational Development, Industrial Psychology or related field (preferred).

**Skills**
- Solid investigation and interviewing skills.
- HR / Employment Law
- Analytical skills.
- Detail oriented and highly organized.
- Excellent customer focus and high sense of urgency.
- Excellent communication skills - able to clearly articulate ideas, listen actively, and read non-verbal communication.
- Able to summariz

  • Employee Relations Analyst

    hace 3 semanas

    San José, San José, Costa Rica Inchcape A tiempo completo

    **What are we looking for**:The Employee Relations Specialist serves as process lead for labour and employee relations administration, for Inchcape operations in Costa Rica and Panama.Working closely with the People Business Partners and Legal advisors, this person supports business leaders in the resolution of complex issues and concerns, ensuring alignment...

  • Employee Relations Admin

    hace 2 semanas

    San José, Costa Rica Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You work in Mondelēz International Business Services and perform administrative duties to support an impeccable service experience. In addition, you ensure that processes are adhered to and...

  • Employee Relations Admin

    hace 1 semana

    San José, San José, Costa Rica Mondelez International A tiempo completo

    **Job Description**:**Are You Ready to Make It Happen at Mondelez International?****Join our Mission to Lead the Future of Snacking.Make It Matter.**You work in Mondelez International Business Services and perform administrative duties to support an impeccable service experience.In addition, you ensure that processes are adhered to and documented.**How you...

  • Real State

    hace 4 semanas

    San José, Costa Rica Atlantic Talent Services A tiempo completo

    **Objective of the Position**: As a Real State - Seller Relations Advisor, your primary goal is to generate revenue by converting seller leads into successful deals. This involves adept negotiations and a solid understanding of the current real estate market. **Responsibilities**: - Promptly respond to and develop relationships with new seller leads in the...

  • HR Advisor

    hace 2 semanas

    San José, Costa Rica The Moorings A tiempo completo

    **Company overview**: At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world. We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again! From independent sailing holidays to fully catered crewed...

  • Strategic HR Advisor

    hace 23 horas

    San José, San José, Costa Rica Msd A tiempo completo

    Job Description:This role serves as a consultant to management on human resource-related issues and acts as an employee champion and change agent.The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization.Required Skills and...

  • Public Relations Specialist

    hace 1 día

    San José, Costa Rica Modus Create A tiempo completo

    Hello! Are you ready to Work from Home and transform your career? If you have great consulting skills and know you can consistently delight our customers and help grow our accounts, Modus is the perfect fit for you. Our high performance team helps our clients to build awesome solutions to accomplish their goals and vision. Are you interested in working from...

  • Public Relations Specialist

    hace 4 semanas

    San José, San José, Costa Rica Modus Create A tiempo completo

    HelloAre you ready to Work from Home and transform your career?If you have great consulting skills and know you can consistently delight our customers and help grow our accounts, Modus is the perfect fit for you.Our high performance team helps our clients to build awesome solutions to accomplish their goals and vision.Are you interested in working from home...

  • Policing Expert Advisor

    hace 3 horas

    San José, San José, Costa Rica Atsg Corp A tiempo completo

    About Us">At Atsg Corp, we pride ourselves on delivering exceptional services to our government partners. Our team of experts works diligently to ensure that our clients receive the highest level of support without any surprises.">We take great care of our employees, empowering them to focus on their missions and provide outstanding results. Our diverse...

  • HR Partner and Advisor

    hace 2 días

    San José, San José, Costa Rica Emerson A tiempo completo

    As a key member of Emerson's HR team, the HR Business Partner will play a critical role in driving business success through strategic HR initiatives. This individual will partner with cross-functional teams to develop and implement HR strategies that align with the company's overall goals.Key Responsibilities:Develop and implement HR strategies that support...

  • Corrections Advisor

    hace 6 horas

    San José, San José, Costa Rica Atsg Corp A tiempo completo

    ATSG Corporation prides itself on our proven dedication to providing expert assistance to our government partners—without any surprises.We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their work.We take excellent care of our team, so they may have the freedom and confidence to focus on their...

  • Cybersecurity Advisor

    hace 3 semanas

    San José, San José, Costa Rica Kimberly-Clark A tiempo completo

    Cybersecurity Advisor**Cybersecurity Advisor****Key Accountabilities**:This role will provide you the opportunity to lead key activities to progress in your career, these responsibilities include some of the following:- Determines security requirements by evaluating business strategies and requirements.- Work closely with IT Business Partners and Enterprise...

  • Corrections Advisor

    hace 4 semanas

    San José, Costa Rica ATSG Corp A tiempo completo

    ATSG Corporation prides itself on our proven dedication to providing expert assistance to our government partners—without any surprises. We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their work. We take excellent care of our team, so they may have the freedom and confidence to focus on their...

  • Customer Service Advisor

    hace 4 días

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Advisor (Order Management) (Temporary - 6 months)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to...

  • Global Rewards Advisor

    hace 19 horas

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Huntsman Corporation is a leading global manufacturer and marketer of differentiated chemicals with revenues of approximately $8 billion. Our company operates over 70 manufacturing, R&D, and operations facilities in around 30 countries and employs around 9,000 associates within its four business divisions.We are seeking a highly skilled Benefits Advisor to...

  • Mgr-guest Relations

    hace 3 semanas

    San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22129975 **Job Category** Rooms & Guest Services Operations **Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations,...

  • Employee Life Events Advisor-temporary

    hace 3 semanas

    San José, Costa Rica Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You work in Mondelēz International Business Services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and...

  • Mgr-Guest Relations

    hace 3 semanas

    San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22129975**Job Category** Rooms & Guest Services Operations**Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Supports all property operations, ensuring that the...

  • HR Advisory-p2

    hace 2 semanas

    San José, Costa Rica JLL A tiempo completo

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Employee Relations

    hace 3 semanas

    San José, Costa Rica Infotree Global Solutions A tiempo completo

    Atención a colaboradores en relacion a toda solicitud o correo remitido por los empleados al Tramitar solicitudes de permiso Tramitar todas las solicitudes de permiso Oferta de ingresos PREID Onboarding e Inducción Soporte en proceso de Onboarding Seguro Médico con Panamerican Gestión del beneficio de seguro privado Reporte de Incidencias en Bases...