Retention Specialist

hace 3 semanas

Heredia, Costa Rica Philip Morris International A tiempo completo

Are you a curious, disruptive, digitally skilled individual who enjoys finding solutions that are much better than the status quo? Do you want to make a difference in society and help our company design a Smoke-Free Future? Are you solution oriented and creative problem solver? Do you have good communication tools, teamwork, and loves to take initiative? If the answer is yes, we want to hear from you.

We are looking for a Retention Specialist to join our Philip Morris International team in Costa Rica.

The Retention Specialist will be responsible in understanding customer conversion journeys on market, then to design the best ways to connect with LAUS (Converted, hesitators, abandoners, predominates) and keep them happy and engaged with reduced-risk products though the implementation of retention projects and initiatives and be active advocates (loyalty).

**Responsibilities**:

- Define the retention and loyalty strategy for Costa Rica together with the retention and CS Manager of the CARICAM Cluster, guarantee the development of the retention and loyalty programs and projects based on the different consumer segments.
- Develop the consumer experience design for retention and loyalty of the consumer journey and its seamless deployment across Commercial, with accountabilities for satisfaction results.
- Lead the retention programs / initiatives / projects coordinating cross-functional teams across Consumer Experience, Marketing & Digital, Commercial Operations.
- Lead measurement and tracking of retention and loyalty programs with supporting areas.
- Support the Commercial Deployment Manager for the benefit realization and the timely execution of programs, projects and initiatives among cross-functional teams.
- Translate the consumer insights into corrective actions to improve the experience in the specific journey phase addressing specific gaps and opportunities.
- Responsible of the market loyalty system (LMS) administration and execution.

Minimum requirements
- Bachelor’s Degree in Marketing, Business Administration, or any related field
- 4+ years of experience in sales, marketing, or consumer focus (loyalty programs) or commercial areas
- Project Management & FFWD/Agile ways of working
- Consumer knowledge, insights & analytics into action
- Consumer Experience Management/ Consumer Data Analysis and insight
- Advanced English and Spanish level

Find a new path

Our company offers you a fresh perspective, where you will never stop exploring and discovering. We take on-the-job learning to another level, giving you every opportunity to develop your career and reach your full potential. With innovative technologies, services, and processes, backed by a competitive salary and compensation package. You will work in a professional setting with a diversity of clients and team members from all over the world.

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