Director Enablement and Implementation
hace 2 días
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.
**Job Description**:
**Director of Implementation and Enablement**
This newly created position, the Director of Implementation and Enablement,_ _will provide strategic and tactical direction and delivery of all regional and global implementations, enhancements and process changes designed to enable best in class customer and employee experience. Specifically, this position will be responsible for leading the design, development and delivery of product and process changes that will drive our continued transformation efforts. Additionally, they will leverage their prior experience leading cross functional teams driving organizational readiness, change readiness and impact assessment analysis, and stakeholder engagement. This position reports to the VP of Contact Center Enablement.
**Leadership Enablement**
- Collaborate with partners across a matrixed organization to define and drive strategic initiatives across the Contact Center while adhering to policies and compliance procedures
- Accountable for end-to-end implementations and change management to support the organization’s requirements
- Responsible for executive relationship and critical business updates
- Develop strong relationships with key stakeholders internally and across organizations
- Diligently maintain robust project and change management plans, ensuring all stakeholders have visibility and sufficient time to provide input, guidance, and approvals
- Champion a healthy, welcoming, inclusive culture that drives High Performance
**Business Strategy and Planning**
- Craft high-quality plans that synthesize the top priorities and dominant goals of the organization and communicate the strategic vision with an inspiring narrative
- Able to communicate the direction to their team while socializing direction to executives within the organization
- Engaging all levels of the organization to develop a comprehensive plan, defining business requirements, and partnering with multiple partners to implementation
- Develop communications and drive implementation strategies
- Actively identify and manage risk and budgets while proactively recommending an appropriate course of action
**People Management**
- Drive a high-performance culture by fostering innovation, collaboration, customer focus, personal accountability, and a commitment for results
- Lead a team that works closely with IT, DA, Marketing, Sales, Vendors, Contact Center leaders, Compliance, Legal and other matrix partners
- Partner with agencies and contracted employees to ensure optimal balance of full-time and outsourced resources
- Ensure diversity and inclusion in decision making, organization, talent, and career development
- Develop a high-performance team dedicated to their career development and growth
**Implementation**
- Oversee project delivery throughout Customer Service organization
- Creating plans for various implementations while monitoring progress to ensure that deadlines are met and within budget
- Overseeing the development of implementation roadmap including scope statements, schedules, and budgets
- Nurturing customer and partner relationships
- Identify areas for improvement, process enhancements, or changes in services or products
- Develop and recommend strategies to ensure strategic objectives are obtained and optimum efficiency is achieved. Ensures proper delegation of duties to achieve goals
**Qualifications**:
- **
Required Qualifications**
- 10+ years of relevant work experience with at least 7 years in Project or Change Management
- 5+ years leading teams
- Self-motivated, with strong leadership skills, and a proven track record of successful delivery working with multi-disciplinary technical and product teams.
- Excellent project management skills, detail-oriented, with strong problem solving, analytical, quantitative communication and organizational skills.
- Personal fulfillment when given the opportunity to mentor team members to build a creative culture that is inclusive and welcoming to new ideas and strategies.
- ** Preferred Qualifications**
- 10+ years of relevant work experience with at least 7 years in Lean Six Sigma, Project and/or Change Management in a large and complex contact center environment
- Change management certification, CCMP or comparable certification
- Project Management Certification, PMP or comparable certification
- Lean Six Sigma Certification
- Position requires exceptional business acumen, ability to think strategically, and influence senior executives to make trade-off decisions and drive business priorit
-
Director Enablement And Implementation
hace 5 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...
-
Business Enablement Coordinator
hace 3 días
Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completoThe Business Enablement Coordinator is responsible for providing general administrative support for their assigned Enablement Business Partner (EBP) as they drive the creation and curation of enablement/training curricula developed by the EBP’s Business Unit. The Business Enablement Coordinator will assist the EBP as they consult with BU Leadership to...
-
Sr. Program Specialist, Partner Enablement Gtm
hace 9 horas
Heredia, Costa Rica Servicenow A tiempo completo**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
1 X Director and 4 X Senior Operations Managers
hace 4 días
Heredia, Costa Rica NomadUX A tiempo completo**Job description** Our client is looking to fill a number of Senior Director and Operations Manager positions **ENGLISH** will be disregarded. Tasks and responsibilities will include the following: - Overseeing the activities of a large team in a large, and rapidly expanding, multinational contact center operation - Motivating and directing a...
-
Internal Enablement Training Specialist
hace 9 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:Tebra is transforming healthcare information technology to increase practice efficiency and improve patient outcomes.We provide independent practices with digital tools and support to thrive in a new era of healthcare.We believe that how you start something is how you finish and the initial training any Customer Success member goes through...
-
Director Of Engineering
hace 8 horas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoDirector of EngineeringThis role has been designated as 'Office', which means you will primarily work from an HPE office.We are seeking a dynamic and experienced Director of Engineering to lead our local and remote teams Cloud Physics and SDOE engineering teams in the data collection and analytics space.As the Director of Engineering, you will be responsible...
-
Director of Engineering
hace 13 horas
Heredia, Costa Rica Hewlett-Packard CDS GmbH A tiempo completoThis role has been designated as ‘Office’, which means you will primarily work from an HPE office. We are seeking a dynamic and experienced Director of Engineering to lead our local and remote teams Cloud Physics and SDOE engineering teams in the data collection and analytics space. As the Director of Engineering, you will be responsible for managing...
-
Project Manager For Systems
hace 8 horas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoProject Manager for Systems & Enablement PMO TeamThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.Leads internal technology and...
-
Implementation Specialist
hace 7 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: Implementation Specialists are responsible for managing the initial customer onboarding experience and all of the tasks necessary to setting our customers up for success. The onboarding process requires you to be proactive and effective in communicating with our customers. You will manage multiple projects at once, so superior...
-
Implementation Specialist
hace 9 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:Implementation Specialists are responsible for managing the initial customer onboarding experience and all of the tasks necessary to setting our customers up for success.The onboarding process requires you to be proactive and effective in communicating with our customers.You will manage multiple projects at once, so superior organization...
-
Director, Revops Site Leader And Data Quality Team
hace 9 horas
Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...
-
Implementation Specialist
hace 9 horas
Heredia, Costa Rica Kareo A tiempo completoThe PositionImplementation SpecialistWhat We NeedAn **Implementation **Specialist** to help onboard and support our customers during Implementations.Your Area of Focus- Be the single point of contact owning the customer's success during this critical time in the customer's life-cycle and will assertively drive action to ensure that success- On-board our new...
-
Enablement Program Specialist
hace 9 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Supervisor, Implementation
hace 9 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:Manage a dynamic group of implementation specialists overseeing the delivery of the Tebra platform.You'll be empowered to drive change, improve processes, and impact individual team development.**Your Area of Focus**:- Collaborate cross-functionally with Sales, Customer Support, Accounting, and Product teams to provide recommendations on...
-
Implementation Specialist
hace 9 horas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**:An Implementation Specialist to help onboard and support our customers during Implementations.**Your Area of Focus**:- Act as a "project manager" and single point of contact owning the customer's success during this critical time in the customer's life-cycle and will assertively drive action to ensure that success- On-board our new...
-
Implementation Specialist
hace 9 horas
Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:- Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian...
-
Regional Implementations And Performance
hace 9 horas
Heredia, Costa Rica Bcd Meetings & Events A tiempo completo**Job Summary**:This role will have several areas of focus.The three key areas are project/client/program implementations for both new and existing clients as well as special projects that span across numerous teams or accounts for the benefit of the whole and performance optimization.This is done through process assessments, process enhancement solutions...
-
Course Developer/Trainer Iv
hace 9 horas
Heredia, Costa Rica Sgf Global A tiempo completo**Summary**:In this role, you will orchestrate teams to deliver on all associated components on taking concepts from idea stage through to implementation, as well as crafting valuable relationships with the key stakeholders and other cross-functional teams to build and deliver key programs that are scalable and tailored to partner growth.**Responsibilities...
-
Enterprise Risk Programme Director
hace 6 días
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...
-
Enterprise Risk Program Director
hace 1 día
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...