Director Enablement and Implementation

hace 3 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
**Director of Implementation and Enablement**

This newly created position, the Director of Implementation and Enablement,_ _will provide strategic and tactical direction and delivery of all regional and global implementations, enhancements and process changes designed to enable best in class customer and employee experience. Specifically, this position will be responsible for leading the design, development and delivery of product and process changes that will drive our continued transformation efforts. Additionally, they will leverage their prior experience leading cross functional teams driving organizational readiness, change readiness and impact assessment analysis, and stakeholder engagement. This position reports to the VP of Contact Center Enablement.

**Leadership Enablement**
- Collaborate with partners across a matrixed organization to define and drive strategic initiatives across the Contact Center while adhering to policies and compliance procedures
- Accountable for end-to-end implementations and change management to support the organization’s requirements
- Responsible for executive relationship and critical business updates
- Develop strong relationships with key stakeholders internally and across organizations
- Diligently maintain robust project and change management plans, ensuring all stakeholders have visibility and sufficient time to provide input, guidance, and approvals
- Champion a healthy, welcoming, inclusive culture that drives High Performance

**Business Strategy and Planning**
- Craft high-quality plans that synthesize the top priorities and dominant goals of the organization and communicate the strategic vision with an inspiring narrative
- Able to communicate the direction to their team while socializing direction to executives within the organization
- Engaging all levels of the organization to develop a comprehensive plan, defining business requirements, and partnering with multiple partners to implementation
- Develop communications and drive implementation strategies
- Actively identify and manage risk and budgets while proactively recommending an appropriate course of action

**People Management**
- Drive a high-performance culture by fostering innovation, collaboration, customer focus, personal accountability, and a commitment for results
- Lead a team that works closely with IT, DA, Marketing, Sales, Vendors, Contact Center leaders, Compliance, Legal and other matrix partners
- Partner with agencies and contracted employees to ensure optimal balance of full-time and outsourced resources
- Ensure diversity and inclusion in decision making, organization, talent, and career development
- Develop a high-performance team dedicated to their career development and growth

**Implementation**
- Oversee project delivery throughout Customer Service organization
- Creating plans for various implementations while monitoring progress to ensure that deadlines are met and within budget
- Overseeing the development of implementation roadmap including scope statements, schedules, and budgets
- Nurturing customer and partner relationships
- Identify areas for improvement, process enhancements, or changes in services or products
- Develop and recommend strategies to ensure strategic objectives are obtained and optimum efficiency is achieved. Ensures proper delegation of duties to achieve goals

**Qualifications**:

- **
Required Qualifications**
- 10+ years of relevant work experience with at least 7 years in Project or Change Management
- 5+ years leading teams
- Self-motivated, with strong leadership skills, and a proven track record of successful delivery working with multi-disciplinary technical and product teams.
- Excellent project management skills, detail-oriented, with strong problem solving, analytical, quantitative communication and organizational skills.
- Personal fulfillment when given the opportunity to mentor team members to build a creative culture that is inclusive and welcoming to new ideas and strategies.
- ** Preferred Qualifications**
- 10+ years of relevant work experience with at least 7 years in Lean Six Sigma, Project and/or Change Management in a large and complex contact center environment
- Change management certification, CCMP or comparable certification
- Project Management Certification, PMP or comparable certification
- Lean Six Sigma Certification
- Position requires exceptional business acumen, ability to think strategically, and influence senior executives to make trade-off decisions and drive business priorit

  • Sr. Program Specialist, Partner Enablement Gtm

    hace 4 semanas

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Director of Engineering

    hace 2 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Director of Engineering This role has been designated as ‘Office’, which means you will primarily work from an HPE office. We are seeking a dynamic and experienced Director of Engineering to lead our local and remote teams Cloud Physics and SDOE engineering teams in the data collection and analytics space. As the Director of Engineering, you will be...

  • Training Specialist, Internal Enablement

    hace 3 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: Tebra is transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We provide independent practices with digital tools and support to thrive in a new era of healthcare. We believe that how you start something is how you finish and the initial training any Customer Success member goes...

  • Director of Engineering

    hace 3 semanas

    Heredia, Costa Rica Hewlett-Packard CDS GmbH A tiempo completo

    This role has been designated as ‘Office’, which means you will primarily work from an HPE office. We are seeking a dynamic and experienced Director of Engineering to lead our local and remote teams Cloud Physics and SDOE engineering teams in the data collection and analytics space. As the Director of Engineering, you will be responsible for managing...

  • Implementation Specialist

    hace 5 días

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: Implementation Specialists are responsible for managing the initial customer onboarding experience and all of the tasks necessary to setting our customers up for success. The onboarding process requires you to be proactive and effective in communicating with our customers. You will manage multiple projects at once, so superior...

  • Director, Revops Site Leader and Data Quality Team

    hace 2 semanas

    Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Implementation Specialist

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Implementation Specialist

    hace 3 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As an Implementation Specialist, you will be the point of contact for new customers, assist successfully configuring the account and ensure the smooth adoption of our products. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience, and onboarding is the first step of that process. **Your Area of...

  • Implementation Specialist

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE...

  • Digital Art Director

    hace 2 meses

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Digital Art Director

    hace 2 días

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Specialist, Implementation

    hace 3 semanas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: An Implementation Specialist to help welcome, coordinate and set expectations for our customers during their first experiences with Tebra. **Your Area of Focus**: - Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period* - Embrace a sense of ownership over the...

  • Operations - HR Director

    hace 2 semanas

    Heredia, Costa Rica Torran Talent A tiempo completo

    Rapidly growing Contact Center in Costa Rica looking for an experienced Operations HR Director. This role would be responsible for overseeing operations, employee relations, performance management, HR policies, and labor and employment law practices,ensuring compliance with regulations, managing budgets, assessing staffing needs, and developing compensation...

  • Knowledge and Project Manager

    hace 3 semanas

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Senior Art Director

    hace 4 semanas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Digital Retoucher

    hace 2 meses

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Digital Retoucher

    hace 2 días

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Country Director

    hace 2 meses

    Heredia, Costa Rica ACR Globe A tiempo completo

    COUNTRY DIRECTOR BRIEF Country Directors represent their company in a foreign country. They work within growing industries experiencing global expansion. They manage all operations in a particular region, including recruitment, budgets, planning, and submitting reports. They might also require specialized skill sets and industry-related knowledge. -...

  • Tech Developer Director

    hace 3 semanas

    Heredia, Costa Rica Hangar Worldwide A tiempo completo

    The Assoc. Director role will oversee large initiatives and all platform & infrastructure work. The main site is powered by Adobe Experience Manager, supported by Spring Boot services, and hosted entirely in AWS. If this sounds like an exciting stack, you'll really enjoy this role. You’ll still be close to the code - creating POCs, performing code reviews,...

  • Senior Implementation Specialist

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...