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Implementation Specialist
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**About the Role**:
Implementation Specialists are responsible for managing the initial customer onboarding experience and all of the tasks necessary to setting our customers up for success. The onboarding process requires you to be proactive and effective in communicating with our customers. You will manage multiple projects at once, so superior organization is critical. Working with different departments at Tebra, you will be the driving force behind launching customers on our platform and owning their experience all the way through.
As an Implementation Specialist, you own a critical point in the customer journey; the first impression. A customer's first experience with Tebra has long term effects on their engagement, health, and satisfaction with their software. This is why the Implementation Specialist's main focus is to provide world class customer service while ensuring that the customer moves efficiently through the onboarding process, all while driving value recognition through consultation and guidance of their product implementation.
**Your Area of Focus**:
- Guide customers through a 3-4 week onboarding journey, including a series of calls, presentations, and product training
- Deliver world-class customer service
- Take ownership of quality metrics including CSAT, website setup, and feature activation
- Own account updates, customer revisions and concerns, and handle multiple projects while honing your organization skills
- Weekly, identify roadblocks and work with your team members to come up with solutions to keep projects moving forward
- Maintain an average website launch timeline of under 30 days
- Demonstrate exceptional problem solving and navigate customer concerns
- Be able to communicate the value of the Tebra product to address all customer needs
- Give feedback on process/ developments that can help the department achieve their goals
**Your Professional Qualifications**:
- At least 2 years experience in a customer facing position, preferably in a role focused on new customer implementation
- World-class customer service as the primary point of contact for assigned customers
- Proactive communication with customers to ensure timely project completion
- Sales or Account Management experience
- Solutions to problems and resolutions of customer roadblocks
- Project management skills ensuring accurate completion of numerous onboarding tasks
- Outstanding analytical, problem-solving, organization and multitasking skills
- Technical aptitude
- Proven ability to drive results under pressure and in the face of ambiguity
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
