Virtualization Management Expert Citrix

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**

The Workplace Virtualization Specialist has expert level skills in one or more Virtualization technologies, both on-premise, 3rd party DC and/or in Cloud. This includes common Virtualization tools from Citrix, VMware or Microsoft.

Individuals in this job role acts as a technical escalation point (SME) for the Workplace Virtualization Systems Management Specialists and provide technical leadership to internal delivery teams, customers and Customer Account Teams regarding all technical discussions, major incidents, complex RFS activities etc. They also work closely with customers to review the IT environment, work on remediating technological gaps, develop remediation plans and provide technical recommendations.

Workplace Virtualization SMEs are responsible to ensure the stability of the customer’s Virtualization environment and review and implement any changes to the environment as required with minimum to no impact to customer business. They lead the resolution of all major incidents in the customer’s Virtualization environment and provide technical resolution within the agreed SLA timeframe.
**Required Technical and Professional Expertise**
- Excellent written and oral communication skills
- Fluent in English
- Able to articulate technical issues and resolutions using non-technical language for understanding.
- Knowledge of Incident, Problem, and Change process
- Knowledge of Citrix/VMware/Windows virtual desktop solutions to include components and configuration
- Knowledge of client ticketing system and support tools (when applicable)
- Ability to troubleshoot and resolve complex VDI related issues
- Implement Citrix Virtual Applications & Desktops
- Implement Citrix XenServer
- Implement NetScaler/Citrix ADC
- Ability to troubleshoot and triage an outage situation and work with multiple teams to determine root cause and outline future preventative actions
- Determine root cause and outline future preventative actions
- Ability to create and maintain technical documentation.
- Knowledge of problem and change management tools
- Excellent teamwork skills balanced with the ability to work independently

**Preferred Technical and Professional Experience**
- More than 2 years of experience in support of Virtual environment infrastructure
- VMware Horizon implementation knowledge
- VMware vSphere implementation knowledge
- VMware Software Defined deployments (vSAN/NSX) implementation knowledge
- Microsoft Windows Server implementation knowledge
- Windows Virtual Desktop implementation knowledge
- Lakeside Systrack and/or Riverbed Aternity implementation knowledge

**Required Education**

High School Diploma/GED

**Preferred Education**

Associate's Degree/College Diploma

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Systems Management Specialist

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada

**Is this role a commissionable / sales incentive based position**

No