Supervisor, Implementation
hace 2 semanas
**About the Role**:
Manage a dynamic group of implementation specialists overseeing the delivery of the Tebra platform. You'll be empowered to drive change, improve processes, and impact individual team development.
**Your Area of Focus**:
- Collaborate cross-functionally with Sales, Customer Support, Accounting, and Product teams to provide recommendations on process improvements and delivering to the customers' expectations
- Monitor and manage team workload and performance ensuring SLAs, KPIs, and objectives are met
- Conduct regular 1:1 sessions to review onboardings, provide feedback and coaching, and ultimately a strong relationship with the specialist
- Foster open communication and an enhanced psychologically safe environment
- Drive new developmental processes and policies that lead to increased customer outcomes
- Own and manage customer escalations while providing the specialist with coaching
- Maintain a deep knowledge of client industry, product, and role in the market
**Your Professional Qualifications**:
- Bachelor's degree or equivalent experience
- 5+ years experience in a SaaS implementation or project management role
- Demonstrated ability to manage or lead a team
- Strong communication and listening skills to provide coaching, take feedback, and facilitate issue resolution
- Ability to quickly understand, assess and address customers' challenges and effectively work towards resolution
- Ability to effectively research customer complaints and be open to providing solutions to problems
- Must be fluent in English
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-SB1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
-
Operational Excellence Supervisor
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: - The Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...
-
Supervisor de Ingenieria de Proceso
hace 4 semanas
Heredia, Costa Rica Qorvo A tiempo completo**Supervisor de Ingenieria de Proceso**: - Experience Level: Manager- Job Type: Full-Time- Location: Costa Rica - Heredia, CR- Requisition ID: 6516**Nature of the position**: Execution of professional technical tasks related to the development, implementation and support of the assembly processes of microelectronic circuits used in the manufacturing of...
-
Supervisor Operations Groups
hace 2 semanas
Heredia, Costa Rica BCD Meetings & Events A tiempo completo**Job Summary**: The Supervisor, Operations is responsible for all program operations in relation to assigned team, providing staffing and service levels at or above minimum operating standards within budget. Additionally, they are responsible for motivating and providing support to program operations staff as well as overseeing the planning and execution of...
-
Cash Management Supervisor
hace 2 semanas
Heredia, Costa Rica BCD Travel Corporate A tiempo completo**Start your journey with BCD: Grow, connect, collaborate and celebrate with our glo** **bal team** **Cash Management Supervisor** - Full time, Costa Rica_ In this role, you will manage and coordinate the work of several accounting associates in one or more core functions of accounting, including accounts receivable, accounts payable, or general ledger....
-
Client Services Supervisor
hace 1 semana
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...
-
Health & Safety Supervisor
hace 2 semanas
Heredia, Costa Rica DHL A tiempo completoWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote...
-
Customer Service Supervisor
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...
-
Buying Desk Supervisor
hace 1 semana
Heredia, Costa Rica Citi A tiempo completo**Job Purpose**: Responsible for the management of the day to day operations and staff for all Buying Desk services, processes and teams (including handling all customer escalations both internal and external). **Key Responsibilities**: - People management responsibility for a medium size team including development and training. - Set team goals,...
-
Reimbursable of Business Expenses Supervisor
hace 4 días
Heredia, Costa Rica Citi A tiempo completo**Job Purpose**: Responsible for the management of the day-to-day operations and staff for all RBE services, processes and teams. **Key Responsibilities**: - People management responsibility for a medium size team including development and training. - Set team goals, objectives, strategy, monitoring daily, weekly, and monthly metrics and performance. -...
-
Rtr Supervisor
hace 6 días
Heredia, Costa Rica DHL A tiempo completoWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...
-
Finance Supervisor
hace 4 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...
-
Senior Buyer
hace 3 semanas
Heredia, Costa Rica Viant Medical A tiempo completoResponsibilities - Participate in the development and implementation of department goals, objectives, policies and priorities. - Provide technical training and support to categories 1, 2, 3 and 4. - Lead multi-functional teams with personnel from different departments. - Identify and participate in the resolution of issues by employing strong analytical and...
-
Accountant - 06 Months - Heredia
hace 1 semana
Heredia, Costa Rica Infotree Global Solutions A tiempo completoEnglish - Advanced Excel - Intermediate Will be responsible for keeping the quality of the information, follow ups and report to the RTR Supervisor, also responsible for identification and implementation of process improvements throughout when possible. Additional tasks and accountabilities include but are not limited to: Main Responsibilities -...
-
Finance/technology Supervisor
hace 2 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...
-
React + Ruby Developer Work
hace 1 semana
Heredia, Costa Rica BairesDev A tiempo completoWho We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
-
Ruby + React Developer Work
hace 1 semana
Heredia, Costa Rica BairesDev A tiempo completoWho We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
-
Trainer
hace 2 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Trainer will report to the Training and Quality Supervisor and will be responsible for the new hire training, preparation and evaluation. Day to day training of employees including the teaching of any upgrades or revisions to processes and programs. The Trainer is also responsible for the account general communication (communication...
-
Mgr I Facilities
hace 3 semanas
Heredia, Costa Rica TE Connectivity A tiempo completoTE Connectivity's Facilities Team conduct facilities and property administration, office planning, corporate leasing and/or real estate coordination. They work closely and provide advice and counsel to company and/or vendor representatives coordinating major facility constructions or modifications or leasing and real estate activities. **About the...
-
Mgr I HR Solutions
hace 2 días
Heredia, Costa Rica TE Connectivity A tiempo completoTE's HR Solutions Partners function in a variety of Human Resources activities including employment and employee relations, recruiting, termination and data analysis/metrics. They implement Human Resources policies at the country, regional or global level partnering with management to drive company-wide programs and initiatives. **What your background...
-
Reimbursable of Business Expenses
hace 3 semanas
Heredia, Costa Rica Citi A tiempo completo**Key Responsibilities**: - Perform the processes associated with analysis, process and approval of the reimbursable of business expenses (RBE) for MX and LATAM following the guidelines of Citi Expense Management Policy as well as any other applicable procedures. - Assist Citi Users with inquires related to the RBE processes and provide training. -...