Consumer Centric Capability Development Manager

hace 6 días

Heredia, Costa Rica Philip Morris International A tiempo completo

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

*This position can be located in Costa Rica, Dominican Republic or Guatemala*

We are looking for a Consumer Centric Capability Development Manager for our Cluster in Central America and Caribbean (CARICAM). This position is who will assure right level and consistency of technical knowledge across the Commercial organization, guaranteeing strong fundamentals of Combustible and traditional channels (product, brand building, & deployment), and accelerating new capabilities for RRP (Digital, Customer Care, Retail, etc.).

Main accountabilities:

- Partner with the commercial areas to perform gap assessment and mapping of current stage and future needs of new capabilities
- Design and execute the transfer knowledge strategy for CC and RRP
- Design strategy ensuring alignment with global according to NOM (i.e. train of trainers, outsource, SMEs, etc.)
- Define and deploy training plans (frequency and intensity) and track effectiveness of plan deployment
- Global tool box prioritization and management of the channels to deploy training (i.e. digital, in-house, SMEs, etc.).
- Assure consistency, quality and sustainability of technical knowledge for all the organization
- Support Management on accuracy of technical skills assessment (Map process & re-tooling decision process, etc.)
- Guarantee networking and sourcing of technical expertise that provides outside perspective (PMI & outside of PMI)
- Provide training guidelines to Third Party partners for the applicable markets, align with Legal recommendations.

Minimum requirements
- Bachelors Degree in Business Administration, Human Resources, Economics or any other related field.
- 5+ years of experience leading process of training or learning and development to Sales or Commercial areas, in a multinational company.
- Work experience in training portfolio section and deployment, develop infrastructure to deploy as well.
- Experience with training budget, planning and administration.
- Advanced English and Spanish level.

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