Associate - Operations

hace 4 meses

San José, Costa Rica WNS Global Services A tiempo completo

Company Description

**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

**Job Description**:
The Customer Support Specialist is responsible for answering and processing all inbound calls to the Service Desk in order to provide the best-in-class customer service, and making outbound calls in connection with problem resolution. The Customer Support Specialist Is responsible for the lifecycle of Incident Management (Opening Incidents, Transferring to correct resolver group, Following up with resolver group, communicating Incident status to Customer and resolve Incident where needed followed by closing the Incident after gaining concurrence / approval from the Customer.In addition to a Service and Customer Care attitude, the Customer Support Specialist should possess a technical competency with knowledge of identified technologies and /or products. He/she is expected to provide extended support on such products or technologies when called upon.

**Qualifications**:
**C-HS Graduate or EquivalentLanguage skill**: Spanish and English

  • Category Operations Associate

    hace 4 meses

    San José, Costa Rica Curated - Alternate Locations A tiempo completo

    **Curated** is on a mission to help people find exactly what they're looking for** Whether it's your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine - shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster. **Curated is the home of...

  • Associate - Operations

    hace 1 mes

    San José, Costa Rica WNS Global Services A tiempo completo

    Job DescriptionTo provide support through these channels: inbound calls, chat bots, email.To provide responses to customers based on the procedures, technical manuals, specifically for their line of products on: “Diabetes Care”.To identify potential clients once the Associates, send relevant information on their products on Diabetes Care.Internal...

  • Lead Associate

    hace 4 meses

    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Purchasing Operations Associate

    hace 3 semanas

    San José, San José, Costa Rica GEP Worldwide A tiempo completo

    Overview GEP Worldwide is a dynamic and innovative team dedicated to excellence in procurement. We fully commit ourselves to our clients' success, fostering strong collaborative partnerships that yield exceptional value consistently. Our clientele includes prominent global leaders with extensive international operations, Fortune 500 and Global 2000...

  • Content Associate

    hace 4 meses

    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Amazon's Prime Video is a premium on-demand video entertainment service that comes included with a Prime membership at no additional cost. Prime Video offers customers the greatest choice in what to watch, from Original and Exclusive TV shows such as The Grand Tour, Vikings and Little Fires Everywhere to 1000s of popular TV and Movies. Prime Video is at the...

  • Process Associate

    hace 4 meses

    San José, Costa Rica GEP Worldwide A tiempo completo

    Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000...

  • Associate Director HR Operations

    hace 4 meses

    San José, Costa Rica Lonza A tiempo completo

    Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...

  • Payroll Associate

    hace 1 semana

    San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job DescriptionThe Payroll Associate is responsible for accurately and efficiently processing multi-state payrolls. This role requires independent judgment and the ability to maintain confidentiality and integrity in handling payroll operations and information.Key ResponsibilitiesProduce manual checks for special payments, such as California terms.Calculate,...

  • **Site Operations Manager**, **Operations Director**, **Senior Operations Leader**, **Site Lead**, **Operations Manager**, **Senior Operations Manager**, **Operations Director**, **Site Operations Director**, **Operations Lead**, **Senior Operations Director**, **Operations Executive**, **Site Operations Executive**, **Operations Manager**, **Senior Operations Manager**, **Operations Director**, **Site Operations Director**, **Operations Lead**, **Senior Operations Director**, **Operations Executive**, **Site Operations Executive**, **Operations Manager**, **Senior Operations Manager**, **Operations Director**, **Site Operations Director**, **Operations Lead**, **Senior Operations Director**, **Operations Executive**, **Site Operations Executive**, **Operations Manager**, **Senior Operations Manager**, **Operations Director**, **Site Operations Director**, **Operations Lead**, **Senior Operations Director**, **Operations Executive**, **Site Operations Executive**, **Operations Manager**, **Senior Operations Manager**, **Operations Director**, **Site Operations Director**, **Operations Lead**, **Senior Operations Director**, **Operations Executive**, **Site Operations Executive**, **Operations Manager**, **Senior Operations Manager**, **Operations Director**, **Site Operations Director**, **Operations Lead**, **Senior Operations Director**, **Operations Executive**, **Site Operations Executive**, **Operations Manager**, **Senior Operations Manager**, **Operations Director**, **Site Operations Director**,

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Site Operations Manager to join our team at Amazon Support Services Costa Rica SRL - B20. As a key member of our operations team, you will be responsible for leading and managing the overall direction, coordination, and evaluation of operations activity for our site.Key ResponsibilitiesDevelop and...

  • Associate, Source to Contract Operations

    hace 4 meses

    San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need You Creating value though procurement processes is keeping our products in production and our innovators innovating. Whether you are part of negotiating contracts, managing vendors or forecasting requirements, your role is critical to getting our medicines in the hands of the people who need them most, faster and more efficiently than ever...

  • Senior Associate

    hace 4 meses

    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Associate - F&A Specialist

    hace 3 semanas

    San José, San José, Costa Rica WNS Global Services A tiempo completo

    Job DescriptionWe are seeking a highly skilled Financial Associate to join our team at WNS Global Services. As a key member of our finance team, you will be responsible for providing exceptional support in financial operations, ensuring seamless execution of tasks, and maintaining high levels of customer satisfaction.Key Responsibilities:Financial...

  • Civil Registry Associate

    hace 4 meses

    San José, Costa Rica Unisys A tiempo completo

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Senior. Associate

    hace 4 meses

    San José, Costa Rica WNS Global Services A tiempo completo

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Network Operations Center Specialist

    hace 3 semanas

    San José, San José, Costa Rica Syniverse A tiempo completo

    **About Syniverse**Syniverse is a leading provider of innovative technology solutions that enable global connectivity and communication. Our mission is to empower businesses and individuals to connect, communicate, and thrive in a rapidly changing world.**Job Summary**We are seeking a highly skilled Network Operations Center (NOC) Technician to join our...

  • Sales Associate

    hace 3 meses

    San José, Costa Rica 360training A tiempo completo

    **360training** is a leader in regulatory-approved online training and certification across a wide range of industries and professions in the United States. Since 1997, the company has delivered best-in-class training content for workforce compliance, continuing education, professional development, and career certification across all its brands, including...

  • HR Associate, Screening Services

    hace 3 meses

    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ months of human resources experience - 6+ months of customer service experience - Experience in confidential environments - Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) **This is a seasonal contract of 4 months** As a member of Amazon’s...

  • Senior Operations Manager

    hace 13 horas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Senior Operations Manager to lead our site operations team in Costa Rica. As a key member of our leadership team, you will be responsible for driving the overall direction, coordination, and service delivery of our operations activity.Key ResponsibilitiesDevelop and drive the overall direction,...

  • Senior Operations Manager

    hace 1 día

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Senior Operations Manager to lead our site operations team in Costa Rica. As a key member of our leadership team, you will be responsible for driving the overall direction, coordination, and service delivery of our operations activity.Key ResponsibilitiesDevelop and drive the overall direction,...

  • Digiflex Prime Video Catalog Associate

    hace 4 meses

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ year of experience in Digital Supply Chain 1+ years of previous experience in an English contact center environment. Advanced knowledge of MS Office Excel package. Demonstrated strong analytical and logical skills. Strong verbal and written English and German communication skills Proven ability on internal and external stakeholder management. Proven...