Category Operations Associate

hace 6 días

San José, Costa Rica Curated - Alternate Locations A tiempo completo

**Curated** is on a mission to help people find exactly what they're looking for**

Whether it's your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine - shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster.

**Curated is the home of America's biggest community of Real Experts**

Real Experts aren't sales assistants. They're people living ordinary lives, who also happen to be obsessively passionate about something. They have real, on-the-ground, lived experience — _they're not proficient in tennis, they're fluent in it._

**Making high-stakes purchases easier is only the beginning**

Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch.

It's why customers are obsessed with Curated - and why our Real Experts have a 4.96 average star rating over 85,000+ reviews.

As we continue to grow, we're seeking a self-motivated and detail-oriented Operations Associate to join our Category Management team.

At Curated, the Category Management team is responsible for the health of each business vertical. The team oversees the development and evolution of every category in which we operate (Outdoor Sports, Kitchen, Coffee, etc.), including financial health (P&L) and vendor management. They also collaborate closely with internal teams to inform inventory planning, inventory operations, accounting, merchandising, Expert growth strategy, marketing campaigns, the Curated product, and beyond.

In this role, you will proactively manage day-to-day operations of the categories in collaboration with internal and external partners. You will work to ensure efficient and streamlined processes, manage inventory, coordinate logistics, and provide administrative support. You will ideally possess excellent organizational and communication skills, demonstrate problem-solving abilities, and thrive in a fast-paced environment.

What you'll do:

- Identify, prioritize, track, and resolve category issues across Merchandising, Inventory Operations, Fulfillment, Finance, and other internal teams
- Manage vendor partner operations - getting merchandising information from the vendor, triaging issues, and ensuring everyone has the information needed for a successful partnership
- Analyze market pricing and action price and cost changes
- Execute quality assurance procedures from observation of trends to execution
- Collect, analyze, and interpret operational data to identify trends, patterns, and opportunities for improvement
- Generate reports and present findings to the operations team and management
- Maintain accurate and up-to-date records, including operational procedures, manuals, and reports for internal teams and external partner information
- Identify inefficiencies in current processes and recommend solutions to enhance productivity, reduce costs, and improve overall operational efficiency
- Prioritize work and drive alignment between Category Management and partner teams

About you:

- 2+ years professional experience with project management and coordination across multiple functions
- Intermediate to advanced work with spreadsheets (Google Sheets or Excel)
- Intermediate project management skill set with desire to expand to own full workstreams
- Proactive communication skills and full English language proficiency (both verbal and written)
- Effective time management techniques to manage an independent workload
- Excellent organizational skills and comfortable in a fast-paced environment
- Self-motivated learner; as a start-up, we're constantly identifying and taking action on new workstreams
- Willing to work hours overlapping with the Category Management team's US business hours
- Bachelor's degree in Economics, Business, Engineering, or a related field

Nice to have:

- Experience with Tableau, Looker, or other data visualization tools
- Experience with Retail, E-Commerce, or other industries with physical inventory
- Familiarity with Jira or other project management tools
- Experience with accounting reconciliation work

**Please submit resumes in English

**About Curated**

Curated was founded in 2017 to humanize online shopping. Backed by Forerunner, Greylock, and CapitalG, we've built a collaborative shopping experience brought to life by passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the perfect product, so they can enjoy more of what they love.

Through our expert community, Curated has created a new type of knowledge economy that enables people to earn meaningful income by sharing their expertise, from anywhere.

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