Operational Services Solution Architect

hace 1 semana


Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future - one big idea at a time. You’ll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

Solution Architect is responsible for building solutions that cover HPE's customers requirements specially in areas related to quoting support, proactive layer and lifecycle services, also quoting multivendor support and complete care coverage. Customer facing skills are crucial as well as highly developed time-management skills as volumes are high. Regional coverage is intended so multilingual skills are required. English as requisite and portuguese as desired.

Responsible for the end-to-end technical design of the complete solution which address the customer’s business problems, needs, and opportunities, including both the company products and services plus all necessary third-party components (e.g. software, hardware, consulting). Is aligned to a single or small group of related solutions (such as cloud, big data, mobility, etc.) that are aligned with the company's corporate strategy.

**In a typical day as an Operational Services Solution Architect, you would**
- Leverage a solid knowledge of customers' technical environment and a thorough knowledge of company products and solutions to translate the functional view into a technical view and design end-to-end solution architectures aligned to the business needs of the customer, within the specified scope and budget.
- Proactively work with the account team to provide solution advice, proposals, presentations, and other customer messaging.
- Collaborate with internal and external partners to successfully deliver an effective solution to the customer.
- Participate in deep-dive discussions, articulates the value proposition, and successfully demonstrates benefits of the proposed solution in addressing and resolving customer business challenges.
- Track industry development for a specific domain through conferences, social media, business events, etc.
**If you are**
- Good at partnering, innovating, and making things happen. You are aligned to our core values.
- **
Holding a Bachelor's degree in industrial engineering, computer science or equivalent qualification.**:

- **
3-5 years of experience in technology industry with focus on technical selling like pre sales, maintenance contracts or similar**:

- **MS Office and Excel intermediate.**:

- **
Good written and verbal communication skills and mastery in English and local languages.**
- Intermediate level of Portuguese is a plus.
- Knowledge of company business and technical tools and standard CRM systems and tools like **salesforce** is a plus.
- Good business and **financial acumen**, with an awareness of functional responsibilities of various customer business roles.
- Excellent analytical and problem solving skills, including appropriate due diligence.
- Strong communication and negotiation skills
- Highly organized and detail oriented.
- Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office


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