Sme Client Services
hace 5 horas
ABOUT THE ROLEBacardi Enterprise Services (BES) is looking for a high performing individual who is success driven and interested in a position within FAS acting as the point of contact between our organization and the markets.The Client Service position is a highly competitive role structured to strengthen communication, strategy, and issue resolution for stakeholders in the different markets.The desired individual will gain experience managing internal client relationships between BES and their assigned region/countries. This role provides the support and training required to develop a well-rounded skillset, which can be the foundation for advancing at Bacardi.**Responsibilities**:
- KEY ACCOUNTABILITIES AND RESPONSIBILITIES
- Provide support to the markets on FAS related issue resolution and perform front line troubleshooting both on going and during month end close. Engage the operation team and follow up with them on the necessary action for resolution.
- Act as the single point of contact between the market and FAS organization, aiming for issue resolution, process improvement and standardization.
- Propose process changes.
- Perform accounting analysis and checks over balance sheet for the markets under scope. Validate trends and swings.
- Drive the necessary analysis and develop market understanding to be able to complete high quality Balance Sheet commentaries.
- Provide support to the local market finance organization on account analysis and propose accounting adjustments when needed.
- Serve as the point of contact for market projects impacting accounting, and for the local audits. Provide a front line troubleshoot and service.
- Provide support to Controller team on accounting queries and communicating any specific situation occurring in the market.
- Perform the GCR forms for the entities under scope.
- Support pension accounting or other complex accounting processes.
- Keep close communication with FAS operative teams and markets to be able to identify touchpoints and opportunity areas. Also serve as the unique communication channel between both organizations.
- Foster a customer service culture in all interactions with internal customers and markets (stakeholders)
- Ensure accounting procedures according to GAAP, Bacardi financial policies and procedures and influence markets and organizations to comply with this goal.
- Influence the local finance organizations to comply with policies and procedures, as well as the month end close calendar.
- Provide support to team’s activities and commit to the team goals.
- MEASURES OF SUCCESS
- Month end close executed on time.
- Quantity of red accounts for the market under scope.
- Aging of red accounts and value at risk.
- Escalations.
- Quality of explanations provided to Bermuda Consolidation team via commentaries process.
- Number of red flags from Bermuda.
- Number of post close entries.
- SLA compliance over tickets.
- Audit requests delivered on time and with quality.
- Projects excellence and delivered on time.
- NPS score.
- Quantity of non-standard processes in the market.
Skills and Experience
- To be successful in this role you will need:
- University degree in Business/Accounting or related discipline
- Must be fluent in English & Spanish (Advancedl).
- Strong analytical, diagnostic, and problem-solving skills.
- Ability to prioritize tasks, and manage his/her time efficiently
- Strong operations experience in Finance and Accounting.
- Knowledge of Financial & Analytical Services related processes.
- Hands-on experience with major ERP platforms including SAP and/or Cognos Controller.
- Proficiency with the MS Office (particularly MS Excel).
- Ability to encourage creative thinking beyond the boundaries of existing company practices and mindsets.
- Detail oriented with the ability to capture information in a clear, concise manner and can adapt information for various audiences
- Proactive individual that can collaborate and build effective relationships across all levels of the organization.
- Advanced communication skills (as a presenter, leading conference calls, communicating with other members of the organization at different levels).
- The following experiences are preferred:
- Experience in the Spirits and/or FMCG industry is a distinct advantage
- Solid knowledge of Bacardi Business.
- Experience in Shared Services environment preferred.
- CA / CPA certification preferred.
- Previous experience in managing others.
- Relevant education: Bachelor’s degree in Accounting/Business administration required, MBA or advanced degree preferred.Our culture
We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, chall
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