Pos System Admin

hace 1 semana


Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
POS System Admin helps implementing new products, updates and technologies. Is also a part of the testing, support, maintenance and administration of new software builds. System administrators also updates the POS and back office menus for end users.

**Responsibilities**:

- Updates POS and back office menus as requested.
- Applies requested changes to printers and video routing.
- Verifies that all proper troubleshooting steps are completed for each specific case and provides feedback to system administrators when the proper steps are not taken.
- Collaborates with the training team on best practices and changes to training materials.
- Adds and updates content to the knowledgebase regularly to ensure that information is handy for all support staff.
- POS troubleshooting
- Operating system support. Installation, upgrades, patching, backup and recovery.
- Network connectivity troubleshooting, routers, modems, OS firewall configuration and troubleshooting, port forwarding and routing, etc.
- Updates or create Knowledge Base Articles to ensure procedures for the service desk are correct.
- Act as a link between support and development teams, communicating issues and resolutions in both ways.

Skills and Experience:

- B2+ English Language (Oral and writing)
- 2 or more years of technical support experience in POS related roles
- Experience configuring POS systems.
- Proven experience troubleshooting operating system issues that have a direct impact on the correct and desired operation of the POS.
- Ability to provide recommendations to clients based on analysis of current hardware specifications of required upgrades that will improve the efficiency of the POS.
- Strong understanding of the direct impact and dependency on the correct functioning of the POS software and hardware on the day-to-day functioning of businesses and suggests best practices that will ensure a smooth operation for the end user.
- Advanced networking experience troubleshooting network and connectivity issues between the POS and network enabled devices such as credit card terminals, slave computers and other slave devices such as tablets, kiosks, etc.
- Experience setting up and configuring network enabled devices as the ones previously mentioned and setting up the required firewall rules and modem or router configuration options.
- Excellent documentation skills required for ticketing systems and also to report or transmit escalations to development teams in the correct and expected format.

**Nice to have Technical Proficiencies**:

- Network certifications such as CCNA
- ITIL
- Basic to intermedium database administration experience or certifications



  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate. Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or...

  • Business System Analyst

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    **The role will work well with various levels of business team members and IT partners in supporting both systems.** **Functional Responsibilities** **» Provide efficient and effective operational support for FP&A annual budget, quarterly forecast, and month-end processes.** **» Possess functional analytics and technical skills to fix and resolve data...

  • Employee Admin Analyst

    hace 3 semanas


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR AN EMPLOYEE ADMIN ANALYST (PORTUGUESE)** **SENIORITY LEVEL**:Non-management **FUNCTION**: Human...

  • Kn Global Services Her

    hace 3 semanas


    Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team. ** Your Role**: The Admin US team is responsible for opening customs declarations for our KN customers to give visibility of the imported goods. ** Your Responsibilities**: - + Learn how to develop the...

  • Database Admin

    hace 4 semanas


    Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionWe are currently seeking a Database Admin to join our Database SWAT team (Software Action Team).The Database SWAT Team ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and...

  • Jira Admin

    hace 1 semana


    Heredia, Costa Rica Databricks A tiempo completo

    P-994 **Summary**: The JIRA Admin & Release Manager will oversee the administration, maintenance, and evolution of our JIRA system, and managing software releases across multiple projects. Additionally, will ensure best practices in the Software Development Life Cycle (SDLC) are enforced and will contribute to the enablement of engineering teams, and that...

  • System Administrator

    hace 4 semanas


    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business...

  • Database Admin

    hace 1 mes


    Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • DevOps Engineer/ Cloud

    hace 4 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    **DevOps Engineer / Cloud (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a DevOps Engineer/ Cloud, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelors in Computer Science or equivalent work experience - 2 to 4 years years of experience - Advanced Linux yum/dnf RedHat rpm package manager hands-on experience with solving...

  • Database Engineer

    hace 2 semanas


    Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionWe are currently seeking a Database Engineer to join our Database SWAT team (Software Action Team).The Database SWAT Team ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and...

  • Workday Analyst

    hace 3 semanas


    Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    **Responsibilities**: Collaborates effectively with the agile team to configure package software when applicable Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it on...

  • Sr DevOps Engineer/ Cloud

    hace 4 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    **Sr DevOps Engineer/ Cloud (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a Sr DevOps Engineer/ Cloud, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelors in Computer Science or equivalent work experience - 4-6 years of experience - Advanced Linux yum/dnf RedHat rpm package manager hands-on experience with solving...

  • Business Systems Analyst

    hace 3 semanas


    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Role/Responsibilities**: We are seeking a Business System Analyst to join our Data & Analytics team. The analyst will be responsible for developing and enhancing financial models along with providing technical support and troubleshooting assistance on...

  • Database Engineer

    hace 2 semanas


    Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    The Workday Analyst will provide support with Workday System. The Analyst will be a SME in the different functional areas of the system and able to provide advice or address the questions, this will include but not limited to answering questions from the internal customers, troubleshooting issues, doing admin and maintenance work in the...

  • Senior Buyer

    hace 1 mes


    Heredia, Costa Rica Viant Medical A tiempo completo

    Brief Role Description - Place Purchase Orders based on MRP system alerts. - Confirm Purchase Orders with suppliers and update ship dates in the system. - Follow up of pass due POs. - PPV log maintenance. - Maintain constant communication with internal and external stakeholders in regards to customer satisfaction. - Interact with all Departments to...

  • IT Helpdesk Manager

    hace 2 semanas


    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads. They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and ensure that client inquiries...

  • Growth Operations Manager

    hace 3 semanas


    Heredia, Costa Rica Emprego CR A tiempo completo

    The Growth Operations Manager in the Self-Service organization will be responsible for campaign execution in a fast-paced environment. As an important element to the customer’s experience, you’ll be at the center of cross-functional teams from the Self-Service, Marketing, Product, and Engineering organizations to serve as the Admin of our in-house...

  • Procure to Pay Manager

    hace 4 semanas


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING for **A BILINGUAL - PROCURE TO PAY MANAGER **SENIORITY...

  • Buyer, Gpc Purchasing

    hace 4 semanas


    Heredia, Costa Rica Stryker A tiempo completo

    **Who we Want**: **Analytical problem solvers. **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. **Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses...