Systems Engineer

hace 5 días

Heredia, Costa Rica Infotree Global Solutions A tiempo completo

Essential Duties and Responsibilities:

- Operating IT services provided from centrally hosted either in the cloud or strategic Data Centers.
- Ensure that IT Services managed by the IT Operations team are delivered effectively to business customers. This includes the execution of SOPs, management of IT Incidents, IT.
- Changes and IT Problems in ITSM based system on the related processes, procedures and work instructions.
- Operate and install on Enterprise-level Infrastructure for providing Microsoft services, such as AD, for global initiatives following those through to implementation via collaboration with project and support teams.
- Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
- ITIL approach to resolve technical problems. Troubleshoot occurring issues, investigating root causes and supporting resolution of the issues found.
- Deliver quality documentation allowing for smooth day-to-day operations.
- Improve existing processes through sustainable solutions to recurring problems and enhancements to existing solutions or documentation by automation.
- Contact to vendor technical support for Priority 1 incidents.
- Cooperate closely with the rest of IT Infrastructure & Operations, Architecture and Security teams.

**Requirements**:

- More than 7 years’ work experience in a Network/System Administrator or equivalent position required
- Experience working with Windows Server 2016 and or Windows Server 2019 configuring/troubleshooting of ADFS, DNS, DHCP, GPM, DFS, Terminal Services, IIS, WSUS, MFA.
- Experience working with Active Directory as a Domain Admin configuring/troubleshooting with ADUC, Domains and Trusts, Sites and Services, ADAC and PowerShell.
- Experience working with VMware Virtual Machines, ESX Hosts, Vcenter.
- Experience with Veeam backup and recovery solutions and NetApp Storage.
- Experience with CITRIX.
- LAN / WAN device configuration /administration (Cisco routers, switches, APs, CheckPoint)
- Experience with network connectivity and cabling.
- Able to run/analyze packet capture to support problem resolution and switching, routing, VoIP, load balancer technologies.
- Working knowledge of Nexus Switches (9000 series) and Cisco NX-OS.

**Job Types**: Full-time, Permanent

**Salary**: ₡1,500,000.00 - ₡1,800,000.00 per month

**Experience**:

- System Administrator: 5 years (preferred)
- Windows Server: 5 years (preferred)
- Active Directory as a Domain Admin: 5 years (preferred)
- CISCO: 5 years (preferred)

**Language**:

- English (required)

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