Associate System Support Analyst
hace 2 semanas
**Role Title**: Associate System Support Analyst**
**Business Unit**: IT Services**
**Role Purpose**:
The role of Associate System Support Analyst is to ensure successful completion of regular operational activities, monitor systems and services and report incidents to support teams.
**Responsibilities**:
The role covers 24/7 duties, shared by 4 shifts (applicable to shifts)
The shift pattern includes out of business hours shifts (nights, weekends, and public holidays). Each shift works as a close team - active team cooperation, learning/teaching and frequent communication are daily routines (applicable to shifts).
- Perform or monitor regular system close-down activities (process data, generate invoices, etc) to finish all processing in time and make all services available to business partners as agreed in SLA’s
- Monitor all production servers in ITS
- Acts according to Incident and change management processes
- Co-ordinates with country IT, business and support teams (Solution support and operational support)
- Role has no line management responsibility
- Day-to-day responsibilities are clearly defined at the beginning of each shift by a line manager - Shift Manager (applicable to shifts)
**Qualifications**:
- Basic Operating System knowledge
- IT experience
- Secondary school education completed
- Carries out agreed operational procedures of a routine nature. Contributes to maintenance, installation and problem resolution.
- Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges. Performs non-standard security administration tasks and resolves security admin issues.
- Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures
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