Associate Operations Analyst

hace 3 semanas

Heredia, Costa Rica Moody's A tiempo completo

Rating Transaction Services (RTS) owns and manages the MIS Remediation Program, operational control framework and global tactical operations teams as well as supports the end-to-end transactional rating process through workflow coordination and rating desk services.

**RTS is looking for an Associate Ops Analyst to join the team.**

The **Ops Analyst** represents a key role in the delivery key initiatives and business processes that are critical to the execution of MIS strategies and establishing standard operational objectives. The ops analyst will work closely with variety of key partners within RTS and across the MIS organization.

**What will the Ops Analyst do?**
- Perform global tactical operations activities and/or participate on cross-functional projects that support the end-to-end MIS ratings process, business transformation directives or evolving regulatory requirements
- Recommend opportunities to standardize business processes and to enhance operational efficiencies
- Perform root cause analysis, remediation and process optimizations to strengthen operational controls and enhance business processes
- Demonstrate Subject Matter Expertise on Rating Processes as well as Policies, Procedures and Guidelines
- Address and resolve high priority requests/inquires in order to support Moody’s Global Rating Groups
- Proactively liaise with Moody’s teams (e.g. ODC, Compliance, Legal, MIT, GMO, etc.) to effectively resolve outstanding requests/inquiries
- Generate senior management reporting and validate that reports are complete, accurate and produced on time
- Support and drive the successful implementation of new initiatives and projects, including transition to Business As Usual, where applicable
- Support RTS senior managers by maintaining status reports; tracking issues, risks, and dependencies; generating performance measurements and updating Standard Operating Procedures, etc.
- Provide business process training and create/update supporting content and training materials (e.g. communications, Guidelines, FAQ’s, presentations, etc.)
- Last-year student with some relevant work experience or bachelor's degree in** business administration**, Finance, Economics, Management or a similar field is required**:

- 3+ years of operational control, business process and/or business analysis experience with strong analytical and problem solving skills
- Ability to interact comfortably with different levels of management and articulate/present issues clearly and succinctly
- Full oral and written command of English
- Self-starter and teammate with ability to meet tight target dates and balance multiple, opposing priorities
- Outstanding interpersonal skills with the ability to reach across organization to successfully resolve requests/inquiries
- Highly organized and efficient, with an attention to detail and excellent communication and project management skills
- Ability to facilitate, negotiate, and resolve interpersonal or inter-team disagreements
- Solid knowledge of MS Excel (e.g. VBA, macros, VLookups), Word and PowerPoint required; MS Access knowledge preferred
- Knowledge of Moody’s rating systems, analysis tools and operational processes will be considered a plus

**This position will work in a hybrid model.**

LI-RA
LI-Hybrid

Rating Transaction Services / Rating Operations & Controls

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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