Service Now
hace 2 días
The **HR Shared Services Reporting Service NOW Analyst **is the owner of Reporting related activities within the HR Help Center environment that impact both backend and portal users. Has a vast knowledge of case management systems and is able to transform business needs into key metrics and dashboards. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
**Responsibilities**:
- Provide custom development and advanced technical support for Standard Reporting and Performance Analytics in Service Now.
- Define reporting best practices for a self-service oriented environment and educate users on how to benefit from the system functionalities.
- Determine and define business needs and global requirements to develop and continue the growth of a ServiceNow environment with primary focus on the Standard Reporting and Performance Analytics.
- Maintain an interface with the vendor and other key stakeholders to introduce key features available on the system and assess the impact of change requests implemented on the monthly sprint cycles.
- Serve as a Subject Matter Expert for Reporting on Governance meetings, onboard new team members and new system functionalities.
- Maintain and adhere to source code, configuration management, release management and software development best practices.
**Qualifications**:
- Advanced English is required
- 3+ years of experience of operational reporting for an HR case management system. ServiceNow is preferable.
- 3-5 years of experience managing Key performance Indicators such as Timeliness, Accuracy, Satisfaction, NPS among some.
- 5+ years of experience managing requirements, developing and automating/delivering reporting solutions.
- 5-8 years experience using tools for statistical modeling of large data sets
- Ability to effectively use complex analytical, interpretive and problem solving techniques
- Strong knowledge of Java-script, XML, HTML, CSS, and web service integrations using REST, SOAP is a plus.
- Certification in SNOW Performance Analytics is a plus
- Demonstrated interpersonal, verbal and written communication skills
**Education**:
- Bachelor’s/University degree is required.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
hrsupportCR
C12
- **Job Family Group**:
Technology
- **Job Family**:
Data Analytics
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Service Now Architect
hace 6 días
Heredia, Costa Rica Ntt Data A tiempo completo**Req ID**: 286345We are currently seeking a Service Now Architect to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).**Position overview**ServiceNow Technical Architects bring their deep understanding of system and software architecture to design complex solutions on the ServiceNow platform for our customers.They lead and prescribe clients to best...
-
HRss Reporting Service Now Analyst
hace 3 días
Heredia, Costa Rica Citi A tiempo completoThe **HR Shared Services Reporting Service NOW Analyst **is the owner of Reporting related activities within the HR Help Center environment that impact both backend and portal users. Has a vast knowledge of case management systems and is able to transform business needs into key metrics and dashboards. Evaluates moderately complex and variable issues with...
-
Backend Developer Service Now
hace 6 días
Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Enterprise Applications Developer
hace 7 días
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
IT Service Desk Internship
hace 1 semana
Heredia, Costa Rica AlignTech A tiempo completo**Job Purpose** Coordinates diagnoses and troubleshoots incoming employee calls, incidents and service requests via service now. Provides support services to Align employees located in LATAM, US and EMEA, with technical problems and information technology issues involving but not limited to desktop, laptop or network services from local personnel or from...
-
Customer Service Team Lead
hace 4 días
Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
Help Desk P2P Analyst
hace 6 días
Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Help Desk P2P Analyst
hace 6 días
Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Wfm Specialist Lv1
hace 6 días
Heredia, Costa Rica Softtek A tiempo completo1 Year experience in WFM, preferably in contact centers with at least 12 employees.- Experience with WFM software (scheduling, performance tracking, reporting)- Experience learning various technical/analytical tools; high aptitude for learning- Effective written- and oral- communication skills- Strong Knowledge Windows Environment (win 10)- Strong Ticketing...
-
HR Operations Analyst
hace 3 días
Heredia, Costa Rica Thermo Fisher Scientific A tiempo completoThe HR Ops Analyst (Colleague Services) is focused on providing timely and effective assistance to our employees and Human Resources team. This position will provide support for benefits, payments, HR Policies and employee letters and HR system support (Workday, Service Now, Colleague Services Portal).
-
Hr Operations Analyst
hace 6 días
Heredia, Costa Rica Thermo Fisher Scientific A tiempo completoThe HR Ops Analyst (Colleague Services) is focused on providing timely and effective assistance to our employees and Human Resources team.This position will provide support for benefits, payments, HR Policies and employee letters and HR system support (Workday, Service Now, Colleague Services Portal).
-
Cte Analyst
hace 4 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Business Analyst
hace 6 días
Heredia, Costa Rica Infotree Global Solutions A tiempo completo**100% Remote**, Monday to Friday 8:00am - 5:00pm, Salary:Top Skills (Must)a.Understanding of IT systems and how they support business processesb. Microsoft Suite (Excel, ppt, etc )c. PowerShelld. PowerBIe. Service Nowf. Bachelor's degreeTipo de puesto: Tiempo completoSueldo: ¢1 200 000,00 al mes
-
Senior Servicenow Developer
hace 4 días
Heredia, Costa Rica Experian A tiempo completoCompany Description About us, but we’ll be brief Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...
-
Cte Analyst
hace 6 días
Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
Help Desk Analyst
hace 4 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Help Desk Analyst Portuguese
hace 6 días
Heredia, Costa Rica Ibm A tiempo completo**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...
-
End User Support Technician
hace 1 semana
Heredia, Costa Rica Equifax A tiempo completo**In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices!** **What you’ll do**: - **Provide support from 10:00 pm to 5 am, Sunday to Thursday (no transportation is available for this shift)** - Taking inbound calls from...
-
HR Services Specialist
hace 7 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...
-
HR Services Specialist
hace 1 día
Heredia, Costa Rica Auxis A tiempo completoJob Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...