Senior Servicenow Developer

hace 2 días

Heredia, Costa Rica Experian A tiempo completo

Company Description
Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
The primary purpose of this role is carry out development within ServiceNow to a very high level

We're looking for someone with experience developing on the ServiceNow platform using the ServiceNow system. Certifications such as ServiceNow Fundamentals/admin and ServiceNow scripting is essential and other ServiceNow certifications are desirable.

You'll have a good fundamental knowledge of other technologies such as networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting and network devices and will be acquainted with various IT infrastructure technologies, but you do not need to have specifically deep knowledge in one area.

This is a great role for an ambitious individual looking to expand their career within a market leading, truly global organization who are investing in technology and investing in the ongoing development of our colleagues in order for us to continue to be the leaders in our field.
**Key responsibilities**:

- Designs, develops, and maintains complex ServiceNow workflows to automate/digitize manual processes.
- Develops creative design patterns and architectural frameworks to maximize the reuse of custom code.
- Hands-on design, development and deployment experience with the Service-now platform
- Use of scripting tools and Service Now functionality where required.
- Act as a support contact for the business
- Performs integrations and process automation using Service Now Orchestration
- Assist in maintenance of the ServiceNow platform carrying out platform upgrades, routine maintenance and dealing with incidents
- Working within an Agile framework to deliver high quality development to our userbase
Contribute to strategy of the global ServiceNow strategy
- Develops clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
- Creates system documentation/playbook(s) and serves as a lead technical reviewer and contributor in design and code reviews.
- Support the ServiceNow center of excellence by monitoring standards and governance and promoting update sets through our production stack
- Create and maintain reports and dashboards as required.
- Performs system and integration testing
- Service now implementation experience in ITSM and ITOM modules.
- Assists the product team and business owners in finding creative ways to solve business problems and make them more effective.
- Works with the product team to refine end-user stories before development begins.
- Answers technical and configuration questions.
- Coordinates and solves complex technical data and transformation issues.
- Customizes ServiceNow configurations, including custom scripts, workflows, and orchestration activities.
- Utilizes Performance Analytics to collect historical data and develop trend reporting.

**Qualifications**:

- Advanced English proficiency, both spoken and written.
- On call rotation flexibility is required.
5+ years scripting within ServiceNow, with strong skills using JavaScript and HTML. Experience with languages like Glide and Jelly Scripting, XLM, AJAX, CSS, JSON, AngularJS is desired.
- ServiceNow System Administration certification and/or ServiceNow Application Development certification required.
- Bachelor’s degree in Computer Science, Information Services, or related field preferred.
- Experience configuring MID Servers is desired.
- 5+ years working within ServiceNow ITSM and Service Catalog is a must.. Experience with Service Portal and Customer Service Management areas is desired.
- Experience in Agile/Scrum development environments is highly desired.
- Experience in CMDB, Discovery and integration with other external modules is desired.
- Experience with both ITAM and ITOM Modules is desired.

Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

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