Senior Servicenow Developer

hace 6 días

Heredia, Costa Rica Experian A tiempo completo

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been listed as one of the 100 “World’s Most Innovative Companies” by Forbes Magazine.

**Job Description**:
The primary purpose of this role is carry out development within Servicenow to a very high level

We're looking for someone with experience developing on the servicenow platform using the ServiceNow system. Certifications such as ServiceNow Fundamentals/admin and ServiceNow scripting is essential and other ServiceNow certifications are desirable.

You'll have a good fundamental knowledge of other technologies such as networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting and network devices and will be acquainted with various IT infrastructure technologies, but you do not need to have specifically deep knowledge in one area.

This is a great role for an ambitious individual looking to expand their career within a market leading, truly global organisation who are investing in technology and investing in the ongoing development of our colleagues in order for us to continue to be the leaders in our field.

Key responsibilities:

- Designs, develops, and maintains complex ServiceNow workflows to automate/digitize manual processes.
- Develops creative design patterns and architectural frameworks to maximize the reuse of custom code.
- Hands-on design, development and deployment experience with the Service-now platform
- Use of scripting tools and Service Now functionality where required.
Act as a support contact for the business
- Performs integrations and process automation using Service Now Orchestration
Assist in maintenance of the ServiceNow platform carrying out platform upgrades, routine maintenance and dealing with incidents
- Working within an Agile framework to deliver high quality development to our userbase
- Contribute to strategy of the global Servicenow strategy
- Develops clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
- Creates system documentation/playbook(s) and serves as a lead technical reviewer and contributor in design and code reviews.
- Support the Servicenow centre of excellence by monitoring standards and governance and promoting update sets through our production stack
- Create and maintain reports and dashboards as required.
- Performs system and integration testing
- Service now implementation experience in ITSM and ITOM modules.
- Assists the product team and business owners in finding creative ways to solve business problems and make them more effective.
- Works with the product team to refine end-user stories before development begins.
- Answers technical and configuration questions.
- Coordinates and solves complex technical data and transformation issues.
- Customizes ServiceNow configurations, including custom scripts, workflows, and orchestration activities.
- Utilizes Performance Analytics to collect historical data and develop trend reporting.

**Qualifications**:
Required Experience and Skills:
- 6+ years scripting within ServiceNow, with strong skills in the following languages: using Glide and Jelly Scripting, Java Script, HTML, XLM, AJAX, CSS, JSON, AngularJS.
- Bachelor’s degree in Computer Science, Information Services, or related field preferred.
- ServiceNow System Administration certification and/or ServiceNow Application Development certification required.
- Experience configuring MID Servers.
- 5+ years working within ServiceNow ITSM, Service Catalog, Service Portal, and Customer Service Management areas.
- 5+ years of experience in Agile/Scrum development environments.
- Experience in CMDB, Discovery and integration with other external modules.
- Experience with both ITAM and ITOM Modules

Additional Information
**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusi

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