Help Desk Analyst

hace 3 semanas

Heredia, Costa Rica IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Run reports and analyze common complaints and problems
- Do follow ups with AbbVie, BPO team or vendor
- Manage tickets in the Service Now tool
- Responsible to complete the internal and external audit samples'

**Required Technical and Professional Expertise**
- Customer service advocate.
- Developed computer skills (Word, Excel, Explorer, etc).
- Intermediate Portuguese and/or English

**Preferred Technical and Professional Expertise**
- Customer Service/ Help Desk experience
- Procure to Pay experience
- SAP and Service Now knowledge

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

  • HR Help Desk Analyst

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as...

  • HR Help Desk Analyst

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...

  • HR Help Desk Analyst

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...

  • Junior Help Desk- Rs4369

    hace 3 semanas

    Heredia, Costa Rica Re:Sources Global A tiempo completo

    Company Description **Job Description**: - Assist in comprehensive risk assessment process, and continuous monitoring. - Assist in the identification and assessment of technology related risks. - Assists in development of compliance deliverables. - Assist in the risk acceptance process. - Assist in the business continuity program Assist in the Client...

  • Help Desk Technician

    hace 5 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Help Desk Support

    hace 3 semanas

    Heredia, Costa Rica Digital Risk, LLC. A tiempo completo

    Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...

  • Service Desk QA

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations. This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

  • Service Desk Analyst

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - **Responsibilities of the...

  • Senior Help Desk Technician

    hace 2 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Senior Help Desk Technician

    hace 4 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Service Desk Manager

    hace 2 semanas

    Heredia, Costa Rica DHL A tiempo completo

    **Job Description: Service Desk Manager (Service Support) for Service Desk Germany** We are looking for a passionate leader who, in their role as a Service Desk Manager Service Support (SDMS), will be responsible to ensure the standardization and global alignment of the Regional Specialists team with the Global Service Leads. You and your team of Regional...

  • Service Desk Lead

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development and the expectations and goals achievement. The SDLEAD should handle critical customers incidents, associated...

  • Help Desk Technician

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...

  • Help Desk Technician

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Help Desk Technician

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create...

  • Service Desk Trainer

    hace 3 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process. This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees’ performance, employee feedback,...

  • Cam Analyst

    hace 4 días

    Heredia, Costa Rica DHL A tiempo completo

    **Bilingual Service Desk Analyst** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the...

  • Infrastructure Analyst 1

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to...

  • Mainframe Infrastructure Analyst 1

    hace 1 día

    Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process...

  • Technical Support Analyst

    hace 4 días

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Objective**: - Production Support analyst is responsible for supporting our CRM Application users by handling queries raised by them. **Functional Responsibilities**: - Handle support tickets raised by internal Moody’s employees seeking help on...