Empleos actuales relacionados con Help Desk Support - Heredia - Digital Risk, LLC.
-
HR Help Desk Analyst
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as...
-
Help Desk Technician
hace 2 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Junior Help Desk- Rs4369
hace 4 semanas
Heredia, Costa Rica Re:Sources Global A tiempo completoCompany Description **Job Description**: - Assist in comprehensive risk assessment process, and continuous monitoring. - Assist in the identification and assessment of technology related risks. - Assists in development of compliance deliverables. - Assist in the risk acceptance process. - Assist in the business continuity program Assist in the Client...
-
HR Help Desk Analyst
hace 4 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...
-
HR Help Desk Analyst
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...
-
Help Desk Team Lead
hace 2 días
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create...
-
Help Desk Team Lead
hace 2 días
Heredia, Costa Rica Experian A tiempo completo**Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...
-
Service Desk Manager
hace 3 semanas
Heredia, Costa Rica DHL A tiempo completo**Job Description: Service Desk Manager (Service Support) for Service Desk Germany** We are looking for a passionate leader who, in their role as a Service Desk Manager Service Support (SDMS), will be responsible to ensure the standardization and global alignment of the Regional Specialists team with the Global Service Leads. You and your team of Regional...
-
Help Desk Analyst
hace 4 semanas
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Senior Help Desk Technician
hace 1 semana
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Senior Help Desk Technician
hace 2 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Service Desk
hace 6 días
Heredia, Costa Rica Infotree Global Solutions A tiempo completo6+ months of Help Desk/Service Desk Support (or 1 year of call center experience) - 6 months of Desktop Support w/increasing responsibilities - 6 months of Knowledge Management - 6 months of ServiceNow (or equivalent ITIL Incident tracking - Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365,...
-
Onsite IT Service Desk Support
hace 2 semanas
Heredia, Costa Rica GRUPO STT A tiempo completoService Desk-IT Support, quién realizará las siguientes funciones: Experiência y excelentes habilidades de resolución de problemas de hardware y software. Comprensión del sistema operativo Windows. Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets. Experiência en la resolución de problemas de TI por teléfono/correo...
-
Service Desk Lead
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development and the expectations and goals achievement. The SDLEAD should handle critical customers incidents, associated...
-
Help Desk Technician
hace 3 semanas
Heredia, Costa Rica Experian A tiempo completo**Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...
-
Help Desk Technician
hace 4 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Help Desk Technician
hace 3 semanas
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create...
-
Help Desk Technician
hace 1 día
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Service Desk Supervisor
hace 4 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Service Desk Supervisor (SDSUP) responsibility is to oversee the Service Desk resources and ensure that the end-users are receiving the appropriate assistance. The SDSUP will ensure the optimum operation of the Service Desk and Service Desk Analysts, including scheduling, performance reviews, monitoring of performance and reporting of KPIs...
-
End User Support Manager
hace 4 semanas
Heredia, Costa Rica Equifax A tiempo completo_The primary responsibility of the End User Computing Manager is to provide the managerial and technical expertise needed to support the day-to-day End User Computing environment for Equifax employees in Costa Rica SSC.**What you’ll do**: - Responsible for defining and executing End User Computing Support in CRSSC. - Engagement with other Global Equifax...
Help Desk Support
hace 4 semanas
Company Description
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
**Job Description**:
**Who are we looking for?**
- Good verbal and written communication skill in English Languages
- Self-motivating, proactive and a team player
- Able to operate effectively in a team environment with both technical and non-technical team members
- Effective communication with excellent probing skills
- Experience in a large organization call handling, knowledge navigation, troubleshooting on a large-scale help desk environment
- Working knowledge of ITIL methodologies, such as Incident, Request& Problem management
- Working technical knowledge of current protocols, operating systems, and standards.
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to operate with mínimal supervision
- Able to manage time effectively, set priorities appropriately and holding accountability.
- Able to operate within customer standard operating procedures
**Qualifications**:
**Technical Skills**:
- Hardware knowledge for Desktop & Laptop, with Windows OS ver 10
- Knowledge in Office 365
- Record interaction using ticket tool with proper classification
- Perform account unlock/password reset as per defined process
- Dispatch tickets to support groups post gathering required information
- Refer Knowledge base and perform troubleshooting as per defined process
- Follow up and closure of incidents to ensure customer satisfaction
- Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
- Incident, Problem, and Change Management within the EUC environment
- Rebuild/ PC Refresh Laptops & Desktop
- Hands on support with IDF/MDF/Server Closets
- Warranty coordination with manufactures to get the hardware issue fixed
- Asset management & asset tagging
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
**Process Skills**:
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Hands-on experience with Windows 10
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
**Behavioral Skills**:
- Good in communication
- Positive energy
- Positive attitude
- Self-learner
**Qualification**:
- Any Graduate or pursuing last year of Graduation
Additional Information
**What’s in for you?**
- At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
- With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
- You get an open and transparent culture along with freedom to experimentation and innovation
