Service Coordinator

hace 2 días

Heredia, Costa Rica Kyndryl A tiempo completo

565497BR

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

Service Coordinator - Incident, Problem & Change will be responsible for:

- Preparing and tracking change requests to ensure that required solution changes are accurately described and reviewed by the proper Change Control boards, responses are coordinated and provided through the review process, and to ensure that all records meet compliancy standards as agreed to by Kyndryl and its client.
- Act as a focal point for process execution to stakeholders.
- Performing/coordinating day to day process management.
- Conduct meetings as needed, i.e., CAB review meeting where the change records are reviewed.
- Provide reports as needed, past due changes, upcoming changes, weekend changes, ad hoc reporting as needed.
- Provide appropriate approvals as needed.
- Follow up with teams as needed for approvals, proper closure, and be a resource for those teams that have questions about the process.
- Follow up the RCA record and task owners to complete
- Provide the account team with details of the findings of the investigation performed by the administrator team.
- Coordinated and provided through the review process, and to ensure that all records meet compliancy standards as agreed to by Kyndryl and its clients.
- In this role, you will get exposure to several different accounts from different sectors. You will interact with employees from around the world and also gain leadership skills.

**Required Technical and Professional Expertise**

Required profesionall and Technical Expertise:
**Skills**:

- Bachelor’s degree.
- At least 3-year experience working in technology services industries.
- English: Fluent.
- Critical Thinking, Problem Solving.
- Previous experience in a leadership role.
- Demonstrated ownership skill on making decisions.
- Communicate effectively in a group setting to multiple layers in the organization in both written and verbal presentation skills. Is not afraid to call out areas of improvement needed and address difficult topics where service is not meeting expectations.
- The incumbent will work directly with executive roles to advise, consult, and lead programs to increase overall client experience for our business.
- Exercise influence over a wide range of individuals at all levels of technical & business lead-ership.
- Ability to multi-task and to learn and develop quickly and challenge information if the re-sponse does not fit the situation.
- Strong interpersonal skills to build trust relationships.
- IT Service management.
- Advanced Excel and PPT skills.

**Preferred Technical and Professional Experience**

Role/Skills required: Communication. Soft skills. PM Knowledge (CAPM/PMP certification, PM diploma) Agile, Scrum (since some teams use Scrum to work the requirements), Take notes (meeting minutes of everything). Take ownership of the projects. Basic IT knowledge. Basic security and risk IT knowledge.

**Required Education**

Bachelor's Degree

**Preferred Education**

Bachelor's Degree

**Country/Region**

Costa Rica

**State / Province**

HEREDIA

**City / Township / Village**

Heredia

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary job category**

Technical Specialist

**Role ( Job Role )**

Service Coordinator

**Employment Type**

Full-Time

**Contract type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada

**Is this role a commissionable/sales incentive based position?**

No

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