Facility Coordinator

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**Benefits to eligible employees, include**:
Life, health and dental insurance for you.
Annual Performance Bonus.
Online platform with certified courses for professional development.

What this job involves
We are currently seeking a dynamic individual for the role of Facility Coordinator to join our team:
**Location**: Heredia, Costa Rica.

**Work schedule**: Monday to Friday, 8:00 am to 5:00 pm.

**Work model**: On site.

**Contract Type**: Indefinite-term.

The Facility Coordinator will provide support to the Site and/or Assistant Facility Managers with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved

What is your day to day?
Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
Conduct daily walkthroughs to ensure a clean and organized office.
Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.
Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.
Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with mínimal disruption.
Assist in the procurement of vendors and services as required.

**Coordinate the delivery of site amenities which may include**: fitness, food services, massage, transportation, support moves as required and act as the site key point of contact.
Provide coordination and support events, meeting and conference facilities as required.

**Other duties that may include but are not limited to**: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support.
Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.
Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety response, and environmental health and safety.
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service, as reflected by client feedback.
Coordinate site operations in accordance with all agreed policies, procedures and contract scope.

Desired experience and technical skills
Excellent communication, organization and problem-solving skills.
Ability to work independently with little supervision and effectively deal with stressful situations.
Self-motivated; confident, energetic and flexible.
Proficiency in a range of information technology tools and platforms.

Required
Bachelor’s degree in Business Administration or related fields.
3 years’ experience in facilities, property management, hospitality or related fields.
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.
Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanic