Coordinator, Onboarding
hace 6 meses
**About the Role**:
The Onboarding Coordinator plays a crucial role in the efficient and effective onboarding of new customers. This position supports the onboarding management team and ensures that the onboarding process is smooth, organized, and in compliance with team processes. Proactive and effective communication with internal team members and customers will be key. You will manage multiple tasks at once, so superior organization is critical. The level of customer interaction in this role may vary depending on the business and the larger onboarding team's specific needs.
**Your Area of Focus**:
- Support onboarding managers with a wide variety of tasks, necessary to support new customer onboarding. This includes but is not limited to website page migration, completing data transfer from sales, and integration set up.
- Support onboarding team with post-launch tasks, necessary for the business to track performance following onboarding completion
- Implement add-on products for existing customers
- Maintain regular communication with onboarding managers, providing proactive updates and clear communication when collaboration is needed
- Complete all assigned tasks within provided SLAs
- Demonstrate exceptional problem solving
- Give feedback on process/ developments that can help the department achieve their goals
**Your Professional Qualifications**:
- High school diploma or equivalent (Associate's or Bachelor's degree in a related field is a plus)
- Proven experience in administrative or coordinator roles, particularly in customer onboarding or customer service
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Attention to detail and a commitment to data accuracy
- Proficiency in customer relationship management (CRM) software and other relevant onboarding tools
- Knowledge of company products or services, as well as onboarding processes
- Technical aptitude
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-SS1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
-
Onboarding Success Coordinator
hace 7 meses
Heredia, Costa Rica IBM A tiempo completoIntroduction The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be...
-
Junior Technical Project Coordinator
hace 5 meses
Heredia, Costa Rica GFT Technologies SE A tiempo completo**About the role**: At this role you will be a Junior Technical Project Coordinator who will be responsible for developing a project management plan associated to various technical migration requirements for various client solutions utilized. The plan will follow a standard project management framework ensuring project timelines are met, issues are...
-
Coordinator, Recruitment Administration
hace 5 meses
Heredia, Costa Rica AMS A tiempo completo**About Us**: We are AMS. We are a talent solutions business. Working with clients across the globe, we have learned what it takes to be a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the...
-
Sr Administrative Coordinator
hace 6 meses
Heredia, Costa Rica Moody's A tiempo completoAt Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. **Role/Responsibilities** As the Sr....
-
Specialist, Implementation
hace 6 meses
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: An Implementation Specialist to help welcome, coordinate and set expectations for our customers during their first experiences with Tebra. **Your Area of Focus**: - Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period* - Embrace a sense of ownership over the...
-
Sr Administrative Coordinator
hace 6 meses
Heredia, Costa Rica Moody's A tiempo completoAt Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this...
-
Ops Sup Analyst 1
hace 5 meses
Heredia, Costa Rica Citi A tiempo completo**Onboarder Job Description**: The Citi Staffing Office is a centralized global function which manages the firm’s non-employee workforce. The Staffing Office is comprised of multiple teams with specialized functions in recruitment of temporary staffing needs, the onboarding of all non-employees, preferred supplier management & contracting, supplier...
-
Ops Sup Analyst 1
hace 5 meses
Heredia, Costa Rica 12542 Citicorp Services India Private Limited A tiempo completoDescription The Citi Staffing Office is a centralized global function which manages the firm’s non-employee workforce. The Staffing Office is comprised of multiple teams with specialized functions in recruitment of temporary staffing needs, the onboarding of all non-employees, preferred supplier management & contracting, supplier performance...
-
Technical Account Specialist Ll
hace 5 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are...
-
Coordinator, Data Services Project
hace 5 meses
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: **Your Area of Focus**: - Approximately 80% of their time should be spent completing customer tickets, while the other 20% is dedicated to cross-functional collaboration and training to ensure optimal customer experiences throughout the Tebra journey - Completes customer outreach, answers questions about service offerings, gathers...
-
Cx Coordinator
hace 5 meses
Heredia, Costa Rica JLL A tiempo completo**JLL supports the Whole You, personally and professionally.** This position will work as part of a focused team managing and promoting the employee commute experience and administering the digital elements of the assigned parking program. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Provide onsite customer support by working in-office 3 or more days per...
-
Customer Service
hace 5 meses
Heredia, Costa Rica JLL A tiempo completo**JLL supports the Whole You, personally and professionally.** The Customer Experience Supervisor will be responsible for developing a best-in-class, employee facing communications and customer service program for a large corporate client. This position will work closely with the Commute Program Managers and will supervise a team of Customer Experience...