Customer Experience Coordinator, Managed Parking

hace 2 semanas


Heredia, Costa Rica JLL A tiempo completo

JLL supports the Whole You, personally and professionally.

This position will work as part of a focused team managing and promoting the employee commute experience and administering the digital elements of the assigned parking program.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Utilizes the digital platform to manage employee parking assignments, waitlists, and permit requests
Provide timely and friendly customer service to commuters to convey accurate program information and resolve inquiries
Use of excellent communication skills to solve problems raised by commuters and escalate as necessary
Identify program and process optimizations and provide recommendations to improve efficiency, productivity and
performance
Track program KPIs and projects using various tools such as SmartSheet and Excel; provide reports on commuter behavior
and program performance using data collected by the digital platform
Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams
Coordinate with on-site facilitators and internal stakeholders to deliver the high standards of the employee parking experience
Conducts customer facing on-site events specialized in outreach to client employees
Engages with client employees via showcases both in-person and online to present benefit information and conduct Q&A
Collaborates with on-site teams within the transportation program in tabling and other events to engage with the client employees and promote the program
Processes and distributes physical garage access devices for new and closed assignments on weekly and monthly cadences
Assist with onboarding of new team members including interviewing and training
May perform other duties as assigned or requested by management.

SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

EDUCATION and EXPERIENCE
HS Diploma or GED and 1 - 3 years customer service or administrative experience required
Bilingual (English/Spanish) Required

CERTIFICATES and/or LICENSES
None

COMMUNICATION SKILLS
Ability to provide efficient, timely, reliable and courteous customer service
Aptitude for face-to-face conversation in a friendly and fast-paced environment
Able to actively listen and deliver correct information
Excellent written and verbal communication skills

FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles

REASONING ABILITY
Requires analytical skills
Strong problem-solving skills and use of good judgement on when to manage things on your own and when to escalate

OTHER SKILLS and/or ABILITIES
Excellent organizational and time management skills
Comfortable meeting and engaging with people while hosting on-site events
Exceptional interpersonal skills
Friendly and outgoing demeanor
Demonstrated experience deciphering and solving complex problems for fast-moving and data-driven customers
Working knowledge of how to track program metrics and report on data captured
Ability to work in a fast-paced environment
Self-starter who actively seeks out project opportunities and is eager to learn new tools and systems
Team player willing to help others with questions and tasks
Strong Excel skills are a plus

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help u


  • Project Coordinator

    hace 4 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    **Project Coordinator (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Project Coordinator, for IT enterprise in Heredia, Costa Rica. **Overview**: The Project Coordinator work assignments are often straightforward and of moderate complexity. **Requirements**: - Bachelor's degree in Business, Information Technology, or a related field -...

  • Project Coordinator

    hace 14 horas


    Heredia, Costa Rica SGF Global A tiempo completo

    **Project Coordinator (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Project Coordinator, for IT enterprise in Heredia, Costa Rica. **Overview**: The Project Coordinator work assignments are often straightforward and of moderate complexity. **Requirements**: - Bachelor's degree in Business, Information Technology, or a related field -...

  • IT Project Coordinator

    hace 4 semanas


    Heredia, Costa Rica Equifax A tiempo completo

    _As an IT Project Coordinator, you will lead key initiatives to deliver project objectives for medium to large-sized agile projects and be responsible for coaching and assisting key business users (product owners) with backlog creation, grooming and prioritization. As part of Equifax's Global Consumer Systems team, you will mentor teams and ensure the...

  • IT Project Coordinator

    hace 14 horas


    Heredia, Costa Rica Equifax A tiempo completo

    _As an IT Project Coordinator, you will lead key initiatives to deliver project objectives for medium to large-sized agile projects and be responsible for coaching and assisting key business users (product owners) with backlog creation, grooming and prioritization. As part of Equifax's Global Consumer Systems team, you will mentor teams and ensure the...

  • Onboarding Coordinator

    hace 7 días


    Heredia, Costa Rica PatientPop A tiempo completo

    We are looking for an **Onboarding Coordinator** to help welcome, coordinate and set expectations for our customers during their first experiences with Tebra. **Your Area of Focus**: - Welcome new customers and provide the first critical experience to new customers - Provide superior customer service when engaging with the customer; create engaging and...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The role of a Customer Digital Marketing Coordinator is crucial to the success of the Tebra Services department. You are the go-to digital marketing expert for our CSM team and our customers. Success in this role will contribute to the seamless onboarding of our customers, high customer satisfaction scores, effective marketing campaign...


  • Heredia, Costa Rica BCD Meetings & Events A tiempo completo

    **A culture of purpose: Where will your BCD M&E career take you?** As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and...


  • Heredia, Costa Rica Equifax A tiempo completo

    _The Identity Access Management Project Manager acts as a coordinator for multiple projects with Business, Legal, Security, Infrastructure DevOps and the IAM organizations. Align overall deliverables and implementation timelines. Develop programs to support Equifax's IAM strategies, as well as create and manage long-term goals, including developing...


  • Heredia, Costa Rica Equifax A tiempo completo

    _The Identity Access Management Project Manager acts as a coordinator for multiple projects with Business, Legal, Security, Infrastructure DevOps and the IAM organizations. Align overall deliverables and implementation timelines. Develop programs to support Equifax's IAM strategies, as well as create and manage long-term goals, including developing...

  • Project Coordinator

    hace 1 semana


    Heredia, Costa Rica TTEC Digital A tiempo completo

    Project Coordinator TTEC Digital is seeking a Project Coordinator to join our Digital PMO. This is a telecommuting, work from home opportunity. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced...


  • Heredia, Costa Rica Equifax A tiempo completo

    **What you’ll do**: - Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations - Responsible for creating, maintaining, and improving customer relationships while interacting with customers daily - Manage outbound calls to gain information and/or follow up to resolve...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. **What you’ll do**: - Provide quality professional customer service that consistently meets or exceeds company standards of excellence and...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. **What you’ll do**: - Provide quality professional customer service that consistently meets or exceeds company standards of excellence and...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. **What you’ll do**: - Provide quality professional customer service that consistently meets or exceeds company standards of excellence and...


  • Heredia, Costa Rica Equifax A tiempo completo

    **What You’ll Do - Provide customer support - Handle customers over the phone **What experience you need - Bilingual English -Spanish required (Spoken and written English B2 or C1) - Typing speed (25 words per minute) **What could set you apart** - Strong attention to detail - Proven ability to identify, assess and solve problems - Customer Service...

  • Coordinator, Onboarding

    hace 4 semanas


    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The Onboarding Coordinator plays a crucial role in the efficient and effective onboarding of new customers. This position supports the onboarding management team and ensures that the onboarding process is smooth, organized, and in compliance with team processes. Proactive and effective communication with internal team members and...

  • Coordinator, Onboarding

    hace 14 horas


    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The Onboarding Coordinator plays a crucial role in the efficient and effective onboarding of new customers. This position supports the onboarding management team and ensures that the onboarding process is smooth, organized, and in compliance with team processes. Proactive and effective communication with internal team members and...

  • Payroll Coordinator

    hace 1 semana


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    1+ years of finance experience - 2+ years of Accounts Receivable or Account Payable experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions - Experience in corporate finance including budgeting/planning, forecasting and reporting Do you love payroll?...