Coordinator, Data Services Project

hace 2 semanas

Heredia, Costa Rica Tebra A tiempo completo

**About the Role**:
**Your Area of Focus**:

- Approximately 80% of their time should be spent completing customer tickets, while the other 20% is dedicated to cross-functional collaboration and training to ensure optimal customer experiences throughout the Tebra journey
- Completes customer outreach, answers questions about service offerings, gathers requirements and scopes work with customer, communicates pricing and estimated time of completion, communicates status updates, and coordinates with other departments
- Main point of contact for high revenue qualified customers and customers requesting any type of data service
- Assists Data Integration Specialists with basic data formatting or quality-checking where needed
- Works collaboratively with cross-functional teams to provide quality customer experience (teams include, but are not limited to, onboarding management, account management, sales, support, and accounting)
- Helps train other departments on properly communicating expectations and value propositions for Data Service offerings
- Facilitates answering questions in public Tebra channels with other departments
- Attends and engages in weekly team meetings, Customer Success and product trainings, and may help to facilitate team meetings to drive ticket completion
- Understands how data is collected and used in the Data Services Dashboards to ensure all projects and tickets are completed

**Your Professional Qualifications**:

- 2+ years of experience in a customer-facing role, preferably in a role that manages customer expectations and provides customer service in healthcare
- 1 year of project management experience
- Ability to work with mínimal supervision, including attempting to solve problems before asking for assistance, as well as, leading projects, pilots, and task delegation)
- Critical thinking and is solution-oriented with customers and internal team members
- Proven ability to drive quality results under pressure
- Proven time management and organizational skills
- Skilled verbal and written communicator
- Aptitude or willingness to learn in a very technology-oriented environment
- Ability to explain processes and answer questions translating from technical projects to customer-friendly language
- Proven team player with a can-do attitude to assist and guide technical team members to best service customer needs
- Desire and proven ability to be a cross-functional team member collaborating with other internal departments to drive optimal customer experience outcomes
- Experience in Salesforce and Jira as a CRM and project management tool

**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.

**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.

**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.

**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.

**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

**#LI-SS1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

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