Digital Customer Experience

hace 2 semanas

San José, Costa Rica Emerson A tiempo completo

Under supervision of the DCX Project Manager, the DCX Project Analyst will support in overseeing and coordinating projects that support the Emerson Automation Solutions, Actuation Technologies Business Unit.

This role will contribute to project planning, preparing, and maintaining documentation, monitoring project activities, and evaluating the overall project.

In addition, this role will interact with multiple workstreams and deal with requirements across various systems and tools.

**In this Role, Your Responsibilities Will Be**:
Work within the IT Team to provide project support and assist with the following actions:

- Coordinate requirements gathering, scope, and change management activities.
- Prepare and maintain project documentation.
- Prepare data and reports for project stakeholders.
- Analyze project data and propose solutions to improve project performance.
- Assist with preparing budget inputs and overseeing project costs.
- Collaborate in monitoring and evaluating the overall project(s).
- Participate actively in project reviews in conjunction with Project Manager(s).
- Develop user training plans and strategies and ensure adequate training is completed.
- Assist in driving the governance processes and tools in line with the Platform IT strategy related to the Business Unit’s use of the SAFe/Agile framework.
- Communicate effectively in a clear and understandable manner.
- Serve as a member of the Emerson Actuation Technologies IT Team to develop and maintain best practices within the Business Unit and to drive consistency of technology across sites.
- Coordinate and collaborate with other key projects and initiatives.
- May perform other duties as assigned.

**For This Role, You Will Need**:

- BA/BS in Information Systems or related area plus 2 years related IT / Project Management experience
- English Level B2 (Spoken and written) - according to Cambridge English Global Scales
- Strong troubleshooting, problem solving and project management skills.
- Strong understanding of data analysis, IT project management techniques and tools.
- Excellent oral, presentation, and written communication skills.
- Superior attention to detail.
- Excellent research and reporting skills.
- Work effectively in a team-based environment and independently when required.
- Knowledge in Agile/Scrum, Critical Thinking Skills, or Techniques.
- Ability to work efficiently, multitask and prioritize tasks effectively.

**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Commitment with Diversity and Equal Opportunity

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

  • Digital Experience Specialist

    hace 3 semanas

    San José, San José, Costa Rica Cisco Systems A tiempo completo

    CPX-Digital Experience Specialist**Who You Are**:The Americas Digital Experience team is seeking a Digital Experience Specialist who will drive the renewal and growth for Cisco's recurring revenue offerings in the Americas, including services, subscriptions, and software.This will be accomplished through a digital hybrid support model where we passionately...

  • Customer Digital Marketing Coordinator

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:The role of a Customer Digital Marketing Coordinator is crucial to the success of the Tebra Services department.You are the go-to digital marketing expert for our CSM team and our customers.Success in this role will contribute to the seamless onboarding of our customers, high customer satisfaction scores, effective marketing campaign...

  • Digital Customer Success Manager

    hace 3 semanas

    San José, Costa Rica Catalina Marketing A tiempo completo

    **Our Team** The Digital Customer Success Managers are part of a highly motivated team that is privileged to work with the country’s largest CPG companies, Retailers, and Media Agencies. Reporting to the Director, Digital Customer Success, this role will primarily focus on: Creating audiences for Self-Serve clients to achieve their KPIs Implement...

  • Customer Service Representative

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Company DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients...

  • Digital Customer Success Manager

    hace 3 semanas

    San José, San José, Costa Rica Catalina Marketing A tiempo completo

    **Our Team**The Digital Customer Success Managers are part of a highly motivated team that is privileged to work with the country's largest CPG companies, Retailers, and Media Agencies.Reporting to the Director, Digital Customer Success, this role will primarily focus on:Creating audiences for Self-Serve clients to achieve their KPIs Implement Measurement...

  • Manager, Customer Experience

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Customer Service Representative

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Company DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients...

  • Customer Service Representative

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Company DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients...

  • Digital Content Writer

    hace 9 horas

    San José, San José, Costa Rica Now Digital Talent A tiempo completo

    About the Role:We're seeking an experienced Jr. SEO Editor to join our team at Now Digital Talent in San José, Costa Rica.This role involves developing and implementing a comprehensive content strategy that aligns with our SEO objectives.The ideal candidate will have experience in SEO content writing, proficiency in WordPress, HTML/CSS, and project...

  • Senior Global Customer Experience Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**Transforming smiles, changing lives.At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Digital Community Experience Director

    hace 9 horas

    San José, San José, Costa Rica Sagan A tiempo completo

    **About Sagan**Sagan is a leading organization in the online community space, dedicated to fostering innovation and growth through digital platforms.We are seeking a seasoned Digital Community Experience Director to shape the user experience and drive engagement within our digital ecosystem.As a key member of our team, you will be responsible for developing...

  • Digital Customer Success Manager

    hace 2 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a results-driven team player to join us as Digital Customer Success Manager to be the voice of the customer, delivering an excellent post-sales experience by building trust, focusing on value, and enabling alignment across the organization.You will serve as a trusted advisor to multiple accounts, guaranteeing their satisfaction and...

  • User Experience Researcher

    hace 2 semanas

    San José, Costa Rica Now Digital Talent A tiempo completo

    We are seeking a skilled UX Researcher with a passion for deep research. If you love researching and solving real-world problems to making customers happy, come and be part of our design team. You You have 3+ years of conducting user experience research for digital products. You have expertise in a wide range of research tools and methodologies. You love...

  • Digital Communications Manager

    hace 14 horas

    San José, San José, Costa Rica Now Digital Talent A tiempo completo

    We are now hiring a Digital Communications Manager to support our team in creating effective PR strategies and implementing them across various channels.Job Summary:Develop and execute comprehensive PR plans that align with company goals.Manage media relations, ensuring timely responses to inquiries and pitching stories to relevant outlets.Create engaging...

  • Customer Experience Advocate

    hace 9 horas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Customer Experience RoleWe are seeking a Customer Experience Advocate to join our Amzn Support Srvcs Costa Rica team. As a key member of our IT support team, you will be responsible for delivering exceptional customer experiences to Amazon Corporate employees worldwide.Key Responsibilities:Provide technical support to Amazon Corporate employees, including...

  • Digital Customer Success Manager

    hace 2 semanas

    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking a results-driven team player to join us as Digital Customer Success Manager to be the voice of the customer, delivering an excellent post-sales experience by building trust, focusing on value, and enabling alignment across the organization. You will serve as a trusted advisor to multiple accounts, guaranteeing their satisfaction and...

  • Digital Account Manager

    hace 4 semanas

    San José, Costa Rica Microsoft A tiempo completo

    In SMC and Digital Sales, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC), and Digital Sales organization is on pace to be Microsoft's next...

  • Digital Transformation And/Or User Experience

    hace 2 semanas

    San José, San José, Costa Rica Freebalance A tiempo completo

    **Costa Rica** as a **Digital Transformation and/or User Experience Expert for Financial Management (AF) and Human Resources (TH).****Main Responsibilities**:- Contribute to the project with a deep transversal approach and in defense of the priority approach to the citizen, and at the same time of institutional change and/or improvement.- Advocate for the...

  • Customer Success

    hace 4 semanas

    San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Digital Transformation And/or User Experience

    hace 4 semanas

    San José, Costa Rica FreeBalance A tiempo completo

    ANTICIPATORY STAFFING OPPORTUNITY **Main Responsibilities**: - Contribute to the project with a deep transversal approach and in defense of the priority approach to the citizen, and at the same time of institutional change and/or improvement. - Advocate for the needs of end users (i.e. citizens, businesses, other public officials), and contribute to the...