Digital Community Experience Director

hace 2 semanas


San José, San José, Costa Rica Sagan A tiempo completo

**About Sagan**

Sagan is a leading organization in the online community space, dedicated to fostering innovation and growth through digital platforms.

We are seeking a seasoned Digital Community Experience Director to shape the user experience and drive engagement within our digital ecosystem.

As a key member of our team, you will be responsible for developing strategies to increase member participation and interaction, facilitating and moderating discussions, and organizing online events and webinars.

**Key Responsibilities**

Developing strategies to increase member participation and interaction;

Facilitating and moderating discussions to ensure productive dialogue;

Organizing online events, webinars, and live sessions to promote learning and networking;

Curatating and publishing relevant content such as articles, blogs, and newsletters;

Managing the content calendar to ensure regular and engaging materials;

Monitoring and analyzing content performance for continuous improvement;

Serving as the primary point of contact for member support and guidance;

Managing onboarding for new members, ensuring a smooth introduction;

Gathering and addressing member feedback to enhance community features;

Overseeing the technical aspects of the online community platform;

Maintaining records of community activities and engagement metrics;

Collaborating with marketing and sales teams to align community initiatives with organizational goals;

Planning and executing online and occasional in-person community events;

Coordinate with speakers, sponsors, and vendors for successful event outcomes;

**Requirements**

Proven experience in online community management; Circle experience is a plus. A basic understanding of property management or real estate is preferred. Excellent communication and interpersonal skills. Proficiency in managing social media platforms and online community tools. Ability to analyze data for decision-making and strategy adjustments. Strong organizational skills with attention to detail.


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