Digital Customer Success Manager

hace 2 días

San José, Costa Rica Catalina Marketing A tiempo completo

**Our Team**

The Digital Customer Success Managers are part of a highly motivated team that is privileged to work with the country’s largest CPG companies, Retailers, and Media Agencies. Reporting to the Director, Digital Customer Success, this role will primarily focus on:
Creating audiences for Self-Serve clients to achieve their KPIs Implement Measurement solutions for clients to measure campaign outcomes against the Catalina retailer set Provide Pre &Post-Sales account support

The Digital Customer Success Managers will own the post sales customer journey, from onboarding users, building custom Purchased Based targeting strategies to providing optimization recommendations to drive client KPIs.

Will act as a primary point of contact for Clients to help troubleshoot issues and be the voice of the customer, working with internal teams to act in your client’s best interests.

This role will partner closely with cross-functional teams, including Sales, Product and Analytics, to build out process that will streamline customer onboarding, measurement best practices, in-flight optimization consultation and end of campaign measurement results review. This position is considered a Position of Trust, under Costa Rican legislation.

**Responsibilities**
- Partner with Sales to understand the client’s strategy and KPIs in order to create targeting strategies within internal tools that will have maximum impact on client specific outcomes
- Pull data insights based on client objectives using proprietary systems with direction from Sales
- Work as the client-facing liaison to finalize measurement or campaign details, gathering all needed assets for program execution
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Partner with Analytics, Solutions, and Measurement teams to analyze performance results and present outcomes and recommendations to clients
- Work closely with internal account teams to identify risks and growth opportunities and perform periodic business reviews
- Manage all post-sales activity for Catalina’s top business and enterprise customers through strong relationship-building, product knowledge, planning and execution
- Perform project management tasks such as managing timelines, prioritizing critical path work, ensuring tasks are completed and moving per plan and according to deadlines
- Other duties as defined with the Customer Success role

**Qualifications**
- College degree preferred
- 3+ years of experience in Customer Success, Technical Account Management, or other post-sale client-facing roles in a SaaS organization
- 1+ years of experience with exposure to digital media buying RTB and Programmatic experience/knowledge is a plus
- Knowledge of account services and data analytics
- Marketing background and understanding of marketing frameworks and tools
- Demonstrated ability to self-motivate, multitask in a fast-paced environment, work in teams and be flexible
- Strong analytical, problem-solving skills; data analysis, brand management
- Cross functional collaboration and influencing skills
- Solid verbal, interpersonal and written communications skills
- Customer Focus (customer orientation; responsiveness; build partnerships internally; handle difficult situations)
- Innovation (create and foster change; creative problem-solving - analytic and strategic thinking; decision-making)
- Exceptional Personal Qualities (honesty, integrity; self-confidence; maturity, manageability; thoroughness; conviction; learning; realistic)
- Drive for Success (entrepreneurial; display initiative; accountability/ownership)
- Influence Skills (persuasive; assertive; effective communicator; straightforwardness/candor)
- Execution, attention to details, highly collaborative

**About Catalina**

**Diversity, Inclusion + Belongingness**

Catalina is committed to investing in, empowering, and retaining a more inclusive community within our company. We are dedicated to hiring and cultivating diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and a voice to be heard. Our goal is to ensure that all our talented professionals are equipped with support, resources, and the opportunity to excel.
- The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform other job-related tasks other than those specifically included in this description._
- We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace._

  • Customer Success Manager

    hace 3 semanas

    San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Customer Success Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the...

  • Customer Success Account Manager

    hace 6 días

    San José, Costa Rica Microsoft A tiempo completo

    The **Sr. Customer Success Account Manager,** will be part of our **Customer Success** organization. Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...

  • Associate Customer Success Manager

    hace 2 semanas

    San José, Costa Rica Hashicorp A tiempo completo

    **About the role** The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts. You will do this by understanding customer goals and the outcomes...

  • Sr. Customer Success Manager

    hace 2 semanas

    San José, Costa Rica Hashicorp A tiempo completo

    **About the role...** The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts. You will do this by understanding customer goals and the outcomes prescribed to...

  • Customer Success Manager, Digital

    hace 8 meses

    San José, Costa Rica SentinelOne A tiempo completo

    **About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...

  • Manager, Customer Success

    hace 7 meses

    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....

  • Manager, Customer Success

    hace 2 semanas

    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....

  • Global Customer Success Program Manager

    hace 2 semanas

    San José, San José, Costa Rica Splunk A tiempo completo

    Unlock Your Potential as a Global Customer Success Program Manager at SplunkSplunk is pioneering the digital world, creating a safer and more resilient environment for all. As a trusted partner to leading enterprises, we utilize our unified security and observability platform to safeguard their digital systems. Our people are the driving force behind...

  • Customer Success Manager

    hace 2 semanas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation. Zscaler has been a leader in Gartner’s MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well...

  • Customer Success Portfolio Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About ServiceNowAt ServiceNow, our technology empowers organizations to innovate and succeed in today's digital landscape. We are a team of passionate individuals who share a common goal: to help our customers achieve their objectives.Estimated Salary RangeThe estimated annual salary for this position is $175,000 - $225,000, depending on location and...

  • Manager, Customer Success Management

    hace 7 meses

    San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...

  • Customer Success Account Manager

    hace 7 meses

    San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Manager, Customer Success Management

    hace 2 semanas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation. Zscaler has been a leader in Gartner’s MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well...

  • Customer Success Manager

    hace 3 meses

    San José, San José, Costa Rica Zenoti A tiempo completo

    At Zenoti, we empower our clients to deliver exceptional customer experiences that drive business growth and loyalty. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals and exceed their expectations.Key Responsibilities:Build strong customer relationships and identify opportunities to drive growth and...

  • Inside Customer Success Manager

    hace 2 semanas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description We work in a fast-paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference. **Job Description**: Customer Success Manager...

  • Customer Success Manager

    hace 7 meses

    San José, Costa Rica CommandLink A tiempo completo

    **About Command|Link** Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors...

  • Inside Customer Success Manager

    hace 2 semanas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation. Zscaler has been a leader in Gartner’s MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well...

  • Enterprise Customer Success Manager

    hace 3 días

    San José, Costa Rica Cloudera A tiempo completo

    Job Description: The Enterprise Customer Success Manager is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model. This role focuses primarily on driving retention and adoption, and therefore excels at risk recognition and mitigation...

  • Customer Success Renewal Manager

    hace 7 meses

    San José, Costa Rica Smartsheet A tiempo completo

    As **Customer Success Renewal Manager**, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...

  • Digital Experience Manager

    hace 19 horas

    San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

    At TTEC Digital, we are seeking a highly skilled Digital Experience Manager to join our team. In this role, you will be responsible for coordinating and managing multiple projects simultaneously, ensuring timely delivery of high-quality results.The ideal candidate will have a strong background in project management, with experience working on IT or business...