Customer Success Manager
hace 4 semanas
**Our Team**
The Customer Success and Business Consulting team provides closed-loop support and partnership with Catalina's sales teams to create a seamless customer experience by positively engaging with and for Catalina's customers to generate sustainable success.
Catalina's Customer Success team works directly with our CPG, Retail, and Data Services customers to support a seamless post-sale experience and achievement of campaign objectives.
We partner cross-functionally to advocate for our customers throughout the campaign lifecycle, from onboarding through optimization and results.
This position is considered a Position of Trust, under Costa Rican legislation.
**Responsibilities**
- Establish relationships with contacts at multiple customers while executing detailed media campaigns
- Partner with customers from campaign initiation through conclusion, acting as point-person for status updates, in-flight performance and optimization opportunities, and overall campaign performance against strategic objectives
- Manage revenue delivery and in-flight optimization for all media campaigns in-flight for assigned customers.
Drive decision-making and actions to optimize media campaigns based on client defined KPIs, leverage best practices and historical campaign trends
- Collaborate with internal sales contacts to recommend in-flight revenue management tactics, document, and report overall campaign performance vs. customer KPIs, and identify upsell/cross-sell opportunities
- Monitor customer health by gathering regular feedback and tracking relevant data points; partner with Sales to advocate for next steps in support of maintaining and improving customer health
- Partner with Sales to present regular business reviews and post-campaign KPI results with assigned customers
**Qualifications**
- College degree in marketing, advertising, communications, economics, or business degrees preferred, or more than 5 years of job experience in any of these areas.
- Minimum 1-3 years Catalina experience in Delivery, Analytics or Business Consulting required or 3 years industry experience in Customer Success, Brand Insights, Promotions, Advertising, Marketing, Digital Marketing or Campaign Management
- 1 year of experience with exposure to digital media buying RTB and Programmatic experience/knowledge is a plus
- Marketing background and understanding of marketing frameworks and tools preferred
- Strong analytical, problem-solving skills; data analysis, brand management
- Effective time management skills, demonstrating an ability to prioritize and meet concurrent deadlines
- Exceptional written and verbal communications skills, including active listening, assertiveness, and persuasion; presentation skills required
- Demonstrated ability to self-motivate, focus on results, multitask in a fast-paced, team environment, creatively overcome obstacles, work in teams, and be flexible
- Customer mindset with a focus on customer orientation, responsiveness, building external and internal partnerships, handling difficult situations, and does not sacrifice overall quality to satisfy the customer in the short-term
**About Catalina**
**Diversity, Inclusion + Belongingness**
Catalina is committed to investing in, empowering, and retaining a more inclusive community within our company.
We are dedicated to hiring and cultivating diverse teams of the best and brightest from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has a seat at the table and a voice to be heard.
Our goal is to ensure that all our talented professionals are equipped with support, resources, and the opportunity to excel.
- The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job.
Incumbents may be required to perform other job-related tasks other than those specifically included in this description._
- We are proud to be an EEO employer M/F/D/V.
We maintain a drug-free workplace._
-
Customer Success Manager
hace 3 días
San José, San José, Costa Rica Cisco Systems A tiempo completoThe Cisco Contact Center Business Unit is a global leader in contact center solutions.Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to cloud-delivered solutions, and...
-
Customer Success Account Manager
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoThe **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Appvance A tiempo completoThis is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, we are seeking an experienced Customer Success...
-
Enterprise Customer Success Manager
hace 3 semanas
San José, Costa Rica Cloudera A tiempo completoJob Description: The Enterprise Customer Success Manager is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model. This role focuses primarily on driving retention and adoption, and therefore excels at risk recognition and mitigation...
-
Customer Success Manager
hace 2 semanas
San Pedro, Costa Rica Appvance.ai A tiempo completoThis is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality. We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth. To accelerate our growth, we are seeking an experienced Customer Success...
-
Manager, Customer Success Management
hace 1 semana
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...
-
Sr. Manager, Customer Success
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years managing a team of 8+ Senior Customer Success Managers/Account Managers, Project Managers or Program Managers. - 6+ years professional experience within Customer Success Management, Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service...
-
Manager, Customer Success Management
hace 4 semanas
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to you!We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...
-
Manager, Customer Success Management
hace 3 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...
-
Associate Customer Success Manager
hace 4 semanas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Associate Customer Success Manager
hace 4 semanas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Customer Success Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Wrike Careers Page A tiempo completoWrike is the most powerful work management platform.Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.**Our vision**:A world where everyone is free to focus on...
-
Customer Success Account Management- Manager
hace 2 semanas
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Arkose Labs A tiempo completo**Position Summary**:Your primary role on the Arkose Labs team is to partner directly with our top customers to develop a strategic direction for success.Through relationship building, value confirmation, and technical consulting, you will help customers meet their security goals and business objectives.As a Customer Success Manager, you will be responsible...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal's P&L performance to ensure overall success.The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.**Responsibilities**- Creates and...
-
Manager - Inside Customer Success Management
hace 4 semanas
San José, Costa Rica Zscaler A tiempo completoCompany Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...
-
Manager, Customer Success Renewal Management
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success Renewal Management team.As **Manager of Customer Success Renewal Management**, you will build and manage a team of Customer Success Renewal Professionals and execute on the overall team vision.You will collaborate with the Sales and Customer Success teams to help...
-
Senior Customer Success Manager
hace 2 semanas
San José, Costa Rica Arkose Labs A tiempo completo**About Arkose Labs** Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud. The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to...
-
Customer Success Manager
hace 1 semana
San José, Costa Rica Catalina Marketing A tiempo completo**Our Team** The Customer Success and Business Consulting team provides closed-loop support and partnership with Catalina’s sales teams to create a seamless customer experience by positively engaging with and for Catalina’s customers to generate sustainable success. Catalina’s Customer Success team works directly with our CPG, Retail, and Data...
-
Digital Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a results-driven team player to join us as Digital Customer Success Manager to be the voice of the customer, delivering an excellent post-sales experience by building trust, focusing on value, and enabling alignment across the organization.You will serve as a trusted advisor to multiple accounts, guaranteeing their satisfaction and...