Technical Support Engineering-m365 Fasttrack

hace 6 días

San José, Costa Rica Microsoft Corporation A tiempo completo

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Overview:
FastTrack

Microsoft 365 continues to experience incredible growth as the company focuses on its productivity cloud strategy and enabling secure remote work for its customers. The FastTrack team drives this strategy and is looking for individuals that share in the passion to drive business value and customer success using Microsoft technologies.

FastTrack Escalation Expert

The FastTrack Escalation Expert (FE) serves as a deployment coordinator, demonstrating both technical and project governance capabilities. As a trusted technical advisor, the FE will provide technical deployment guidance and best practices, overcome hesitancy by addressing technical and business blockers to gain commitment from the customer to move forward with those plans.

**Responsibilities**:
**Responsibilities**:
Technical Advisor:

- Learn and be able to demonstrate working knowledge of the M365 suite.
- Lead with an identity driven security approach based on Microsoft best practices.

Planning Organizing & Executing
- Proven ability to collaborate across multiple stakeholder teams to drive deployment efforts with Enterprise level customers.
- Lead peer teams and drive best practice sharing.

Customer Focus, Customer Value Realization & Drive for results
- Provide consultancy and act as business value advisers to customers.
- Drive delivery excellence and ensure a high standard of Data Quality.

**Qualifications**:
Qualifications:
Required Qualifications:

- 3+ years' experience supporting Microsoft technologies with customer relationships and strong technical delivery, OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field and 3+technical support, technical consulting experience, or information technology experience.
- Fluent oral and written communication skills in Portuguese and English.

Additional or Preferred Qualifications:

- Enterprise-scale experience with On-Premise OR hybrid infrastructures including experience with installation-deployment or migrations.
- Exchange OR SharePoint-OneDrive
- Cloud Networking
- Microsoft Teams
- Identity
- Cloud concepts
- Problem solving
- Influencing skills

FastTrackAmericas

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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