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Service Delivery Analyst
hace 1 mes
The Service Delivery Analyst is a developing professional role.
Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations.
Researches and interprets factual information.
Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
Good understanding of how the team interacts with others in accomplishing the objectives of the area.
Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
**Responsibilities**:
- Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
- Take responsibility for the accurate reporting of accounting reconciliations on Citi reporting tools.
- Preparation of accounts for process in line with global guidelines.
- Manages implementation of procedures and development report.
- Adhere to key controls for accounting process within the process handled.
- Articulates own process along with its key controls and provides evidence to support reasoning for the assigned area of work.
- Communicate with Legal Entity Managers on the status of the reconciliations/ accounting performed.
- Delivers on routine accounting deliverables to provide defined outputs.
- Escalates problems or issues relating to transactions, processes, reports or, procedures as appropriate.
- Utilizes understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact on own area.
- Applies understanding of how the team and area integrate with others in accomplishing objectives.
- Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
- Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
- Has limited but direct impact on the business through quality of activities provided. Has impact on team and closely related teams.
**Qualifications**:
- 0-2 years of experience in accounting management
- Issue management experience.
- Coordination with stakeholders for proper issue resolution.
- Assertive communication.
**Education**:
- Bachelor’s/University degree or equivalent experience in Business Administration, Finance and/or accounting.
- Process improvement is a plus.
- Customer service trainings is highly valued.
The Service Delivery Ledgers Aggregation and Integrity analyst must review and follow up on a timely and accurate manner with the business partners on the issue resolution and communicate it accordingly to wide audience/ impacted users identified for a better customer experience.
- **Job Family Group**:
Finance
- **Job Family**:
Financial Accounting
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
