Amazon Vision Operations Center Group Manager
hace 6 días
Bachelor's degree related to Business Administration, Engineering industries.
- 5+ years of experience as Front-line Manager/Lead in corporate environments [and/or] 2+ years of experience as Group Manager leading and developing front-line managers
- 2+ years of experience in internal and external stakeholder, performance and escalation management.
- Advanced MS Excel expertise.
- C1 English proficiency (advanced).
Job summary
Amazon Vision Operations Center (AVOC) currently handles remote resolution of technologies that employ machine learning. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.
AVOC collaborates with different groups and initiatives within amazon to assess and review different internal operation procedures. Our organization uses high technology to lend service, and make sure the accuracy within our processes is kept at a high bar, and reduce defects within Amazon’s operations. AVOC is the spear that pushes through new initiatives aiming to keep operational excellence within Amazon.
AVOC Group Manager
The number one priority for this role is to ensure that associates are supported to deliver quality and efficiency toward the machine learning annotation. The role will require you to ensure your front line manager priorities remain focused on supporting their associates. To enable front line managers to focus on supporting their people, you will oversee the operational delivery of the teams you lead.
Job Description Responsibilities include, but are not limited to:
- Direct supervisory responsibility of a team of 120 to 140 members and will be managing associates and frontline managers.
- Lead a core group of high achieving shift managers and associates to maximize their team’s output and ability to meet exacting targets within a very fast-paced/time-critical and demanding environment.
- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction.
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/ Kaizen initiatives as required.
- People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition
- Monitoring real time service levels and schedule adherence, and holding the team accountable responsible for meeting and exceeding performance targets for the team
- Nurture a culture within the team that consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets.
- Ability to manage external and internal stakeholders
This is NOT a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home. However, once our company provides clearance, you will be required to continue working from our SJO16 building, located in the America Free Zone (AFZ), Cariari, Heredia.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- Master's degree in process or concluded in a related Business Administration, Industrial Engineering industry.
- Experience with data mining tools such as: SQL, SAS, SPSS, R.
- Lean Six Sigma Green/Black belt certified and/or PMP certified.
-
Amazon Vision Operations Center Associate
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CV's must be submitted in English as our recruitment team works in several jurisdictions.- High School Diploma.- B1+ English proficiency.- 6+ months of working experience in corporate environments (AND/OR) university volunteering, internship or...
-
Team Manager, Operations, Amazon
hace 2 horas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of team management experience, preferably large operations teams; - Fluent level verbal and written proficiency in English; - Experience in analyzing data and best practices to assess performance drivers; - Ability to problem-solve using creative thinking and innovation; - Excellent communication and negotiation skills with the ability to resolve...
-
Team Manager, Operations, Amazon
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo2+ years of team management experience, preferably large operations teams;- Fluent level verbal and written proficiency in English;- Experience in analyzing data and best practices to assess performance drivers;- Experience in influencing internal and external stakeholders, with excellent communication and negotiation skills and the ability to resolve...
-
Manager I, Operations, Amazon
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo5+ years of team management experience- Fluent level proficiency in one of the following European languages (German/Italian/French) with understanding of region-specific jargon/colloquialism- Fluent level verbal and written proficiency in English- Experience in analyzing data and best practices to assess performance drivers- Experience in influencing...
-
Hr Ops Manager, Regional Center
hace 8 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 3+ years of experience in Human Resources or Shared Services.- 5+ years of experience as Front-line Manager/Lead/Supervisor...
-
Data Governance Manager, Amazon Finance Operations
hace 8 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoBA/BS or equivalent- Significant experience in data governance and compliance global programsThe global FORI (Finance Operations Risk Intelligence) Compliance and Governance Services team supports our Amazon Finance Operations businesses around the world.We are seeking a passionate, self-motivated and organized professional to lead and timely deliver and...
-
Senior Operations Manager
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany OverviewAmzn Support Srvcs Costa Rica is a cutting-edge organization driving innovation in the field of machine learning annotation. Our team utilizes high technology to deliver exceptional results, maintaining a high bar for accuracy and reducing defects within our operations.Job DescriptionThe Senior Operations Manager - Vision Excellence will play...
-
Artificial Intelligence Group Manager, Global Ops
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic Qualifications:According to Amazon Temporary Role Policy: Acting roles are restricted to applicants from the same organization (GO AI).Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's...
-
Senior Operations Manager
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleAmazon Support Services Costa Rica Srl is seeking a highly skilled Senior Operations Manager to join our Strategic Account Services (SAS) Business Accelerator Team (SBAT). As a key member of our team, you will be responsible for executing programs focused on delivering new and existing features, processes, products, or systems with high...
-
Resolution Center Operations Manager
hace 7 días
San José, San José, Costa Rica Msd A tiempo completoJob OverviewMsd is seeking an experienced Resolution Center Operations Manager to lead our team in providing exceptional customer support.
-
Group Manager- Digital Devices And Alexa Support
hace 8 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years people management experience preferably in an operations environment- 2+ years managing managers.- A Bachelor's Degree from a reputed university- Be willing and able to work flexible schedules and shifts (including night shifts)- Fluent English verbal and written skills are required for this role.- Ability to manage reporting and analysis and...
-
Amazon Offshoring Growth Manager
hace 3 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoEstimated annual salary: $70,000 - $100,000 USDAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Offshoring team in Costa Rica. As an Offshoring Growth Manager, you will be responsible for delivering new business growth and maximizing revenue by helping launch high-potential merchants on Amazon's marketplace.Main...
-
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany OverviewAmazon is a leading technology company with a strong presence in various jurisdictions. Proficiency in English is essential for success within the organization.We are committed to a diverse and inclusive workplace, promoting equality and fairness in all aspects of our business.Salary and BenefitsThis position offers a competitive compensation...
-
Artificial Intelligence Group Manager, Global Ops
hace 9 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree related to Business Administration, Engineering industries.- 5+ years of experience as Front-line Manager/Lead in corporate environments (and/or) 2+ years of experience as Group Manager leading and developing front-line managers- 2+ years of experience in internal and external stakeholder, performance and escalation management.- Advanced MS...
-
Strategic Risk Operations Manager
hace 7 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob OverviewAmazon Support Services Costa Rica Srl is seeking a seasoned operations manager to lead our team of investigators in San Jose, CR. This is an exceptional opportunity for a self-driven individual to drive strategy and vision for our operation of 150-200 investigators.ResponsibilitiesDevelop and implement strategies to attain business objectives...
-
Amazon Catalog Manager
hace 2 horas
San José, Costa Rica FLS - Amazon Agency A tiempo completoWarm greetings! **Responsibilities**: - Fix parent listing issues when child ASINs get broken off. - Fix any variation issues regarding attributes, including images, SEO, etc. - Troubleshoot listing suppressions including UPC mixups, restricted products, etc. - Other Amazon catalog related issues. **Requirements**: - Self starter. This role will require...
-
Finance Operations Manager
hace 8 horas
San José, Costa Rica Boston Consulting Group A tiempo completo**WHAT YOU'LL DO**:**As a member of the North America Regional Finance Shared Services team, the Finance Manager will be involved with the finance operations for 26 BCG offices in North America including the key areas of financial management, project management, client contract management, and revenue and cash management.This role will lead a team of up to...
-
Group Manager
hace 9 horas
San José, Costa Rica Wns Global Services A tiempo completo**Company Description**WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Senior Sales Manager, Amazon Business
hace 9 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo5+ years of Business to Business (B2B) and/or Enterprise sales experience.- Proficient on English Language (Written and spoken)- BA/BS degree or equivalent work experience required- Working experience identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements.- Experience in positioning and selling innovative...
-
E commerce Operations Director
hace 4 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon, we are committed to being the earth's most customer-centric company. To achieve this vision, we need talented individuals who share our passion for innovation and excellence.About the Role:We are seeking a highly skilled E-commerce Operations Director to join our team in San Jose, Costa Rica. In this role, you will be responsible for managing...