Partner Success Account Manager
hace 3 días
Do you want to be part of an organization that is dedicated to helping Microsoft Partners grow their business and thrive within the partner ecosystem? Is supporting a diverse set of partners as they evolve their businesses with focus on Microsoft Cloud technologies something that interests you? Are your passions aligned with being part of a high performing team with a culture that values teamwork, innovation, and personal growth?
As a Services Account Manager (SAM), you’ll be responsible for maintaining a direct relationship with a portfolio of Microsoft Partners who focus their businesses on Microsoft cloud technologies. You will act as their primary point of contact and be their trusted advisor regarding services, and pre-sales/technical scenarios they may have. You will not only work to deliver high satisfaction while meeting the needs of your partners, but you will also work proactively as a business advisor to align activities that promote cloud consumption and business growth. This role supports the Advanced Support for Partners (ASfP) service offering and is part of the Global Partner Enablement team within the Customer Experience and Success (CE&S) organization. Use the following link to access more information on the ASfP Service Offering.
**Responsibilities**:
**Responsibilities**:
In this role, you will:
- Work with Partners to maximize the return on investment from their purchase of the Advanced Support for Partners (ASfP) service plan. Primary partner location focus will be Latin America
- Manage a portfolio of partners to accelerate cloud consumption and obtain high renewal rates on ASfP
- Assist partners by proactively offering ways to enhance their technical capabilities and increase capacity with the goal of ensuring they are technically enabled to deliver best in class cloud deployments
- Guide Partners to build and optimize their support helpdesk to provide improved support to our collective customers
- Create targeted service delivery plans (SDPs) aimed at optimizing the partners’ business growth across any/all applicable Microsoft Cloud businesses
- Work with partners to remove sales blockers and provide support through deployment and migration scenarios
- Engage to assist with critical support cases by working to secure relevant Microsoft support resources
- Manage related technical and/or executive escalations as needed
**Qualifications**:
**Qualifications**:
Required Qualifications:
- 2+ years of Account Management and/or Business Development experience
- Fluency in English and Spanish (written and spoken)
Preferred Qualifications:
- Ability to create & execute strategies to grow multi-service cloud capabilities with partners
- Understanding how to engagement with partners through a 1:1 and/or 1:Few approach to drive readiness across pre-sales, services, cloud value prop and business model transformation
- Awareness of the Microsoft Partner Ecosystem and Partner business models/challenges
- Knowledge of Microsoft Cloud products and ability to conduct meaningful cloud partner discussions
- Ability to influence and interact with many organizational levels and stakeholders including C-Level
- Time management, prioritization, and strong follow through skills
- An appetite to network and help others through teamwork
- Organizational skills and capabilities of handling several projects and escalations simultaneously
- A positive attitude and demonstrated ability/desire to be a self-starter and avid learner
- Decision making ability in relatively complex circumstances with uncertainty and pressure
- Demonstrated written and verbal communication skills including presentation skills both remote/virtual
- Proficiency using Microsoft Office products
- Education: Bachelor’s degree required (Business, Computer Science or similar information technology related discipline) or equivalent work experience
- Have experience/understanding with Latin American culture
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
-
Partner Success Account Manager
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Account Manager
hace 6 días
San José, Costa Rica Microsoft A tiempo completoThe **Sr. Customer Success Account Manager,** will be part of our **Customer Success** organization. Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...
-
Customer Success Account Manager
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Partner Success Account Management
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Sr. Customer Success Manager, Strategic Account
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 4+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing,...
-
Manager, Customer Success, Strategic Account
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...
-
Customer Success Account Management- Manager
hace 7 meses
San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Manager, Customer Success, Strategic Account
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...
-
Partner Success Account Manager
hace 7 días
San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Sr. Customer Success Manager, Strategic Account
hace 7 meses
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Manager, Customer Success
hace 7 meses
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....
-
Manager, Customer Success
hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....
-
Sr. Manager, Customer Success
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years managing a team of 8+ Senior Customer Success Managers/Account Managers, Project Managers or Program Managers. - 6+ years professional experience within Customer Success Management, Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service...
-
Senior Account Manager- Strategic Account Services
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 4+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. - Strong organizational skills including prioritizing,...
-
Associate Customer Success Manager
hace 2 semanas
San José, Costa Rica Hashicorp A tiempo completo**About the role** The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts. You will do this by understanding customer goals and the outcomes...
-
Customer Success Account Management Director
hace 3 meses
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 17,000 employees responsible for designing and implementing Microsoft's end-to-end customer experience. As a Customer Success Account Management Manager, you will lead a high-performing team of Customer Success Account Managers in a variety of stages of career development,...
-
Sr. Customer Success Manager
hace 2 semanas
San José, Costa Rica Hashicorp A tiempo completo**About the role...** The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts. You will do this by understanding customer goals and the outcomes prescribed to...
-
Client Success
hace 1 día
San José, Costa Rica Angel Host A tiempo completo**We’re hiring!** We’re Angel Host, a Canadian-based, data-driven and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Owners worldwide outperform their market. With Angel Host taking care of pricing, reservations, channel marketing and guest services, our clients get to focus on growth while increasing the...
-
Sr. Customer Success Manager, Strategic Account
hace 8 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
-
Customer Success Strategic Partner
hace 2 meses
San José, San José, Costa Rica Jumio A tiempo completoAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Jumio. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesWork closely with account management to build strong customer relationships and understand...