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Specialist, Senior Product Support
hace 1 mes
**About the Role**:
As a Loyalty Manager for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make outbound calls to proactively address customers issues.
**Your Area of Focus**:
- Provide a positive image for Tebra by delivering outstanding customer support to our customers as it pertains to their Tebra product suite and services
- Identify solutions for customer issues and work closely with the customer to resolve
- Work closely with customers to retain their business
- You will work closely with account managers and accounting on identifying trends and streamlining processes
- Work cross-functionally with other teams to ensure a positive customer experience
- Help improve Tebra's product and processes by contributing to the development of the departments plans and the strategy using your unique insight into the challenges faced by our clients and acting on our customers' behalf as their advocate
**Your Professional Qualifications**:
- 2+ years experience / knowledge working with the Tebra suite of products is required
- A professional and friendly demeanor for our clients, many of whom have been using Tebra for 5+ years
- Amazing telephone presence and LOVE of talking on the phone. Yes, love since this is where you will spend the majority of your day
- Excellent verbal and written communication skills, because you will persuade, present and problem solve throughout the day
- Comfort with most things technical especially Salesforce and Microsoft Office products
- Open to learning new things
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-Hybrid #LI-JF1**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
