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Specialist, Product Support- Save Team
hace 2 semanas
**About the Role**:
The Customer Loyalty Specialist will assist the Tebra Loyalty Team in day-to-day operations as it relates to retaining our existing customer base and processing customer cancellation requests, deactivations and handling non-payment/collections outreach. You will work closely alongside the Customer Loyalty team in addressing inbound customer cancellation requests, protecting revenue for the business, processing cancellations and making outbound calls to proactively address customer issues and concerns.
**Your Area of Focus**:
- Provide a positive image for Tebra by delivering outstanding customer support to our customers as it pertains to their Tebra product suite and services
- Address at risk customers across various stages of the customer lifecycle by actively listening to customers to understand and address their concerns with clear explanations, and working to develop appropriate resolutions.
- Assist customers with downgrade requests as well as implementing payment plays and conducting non-payment outreach.
- Document detailed customer feedback regarding cancellation reasons and retention tactics in Salesforce.
- Work closely with the Tebra Loyalty Team to provide additional customer support as necessary
**Your Professional Qualifications**:
- 1+ years experience in customer service, support or a similar role
- A professional and friendly demeanor
- Keen problem solver with superb attention to detail
- Excellent listener with strong verbal and written communication skills
- Self-learner who thrives in the opportunity to take initiative
- A passion for energetic and fast-paced environments
- Enjoy interfacing with customers and addressing their questions and concerns
- Familiarity with Salesforce, Slack and Google Suite
- A team player who is ready and willing to support the team and our customers
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.
**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.
**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
**#LI-SS1 #LI-Hybrid**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
