Incident Response Support Coordinator

Full-time

Employee Status: Regular

Role Type: Home

Department: Customer Service

Schedule: Full Time

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Incident Response Support Coordinator**

The Client Engagement Support Specialist (CESS) is responsible for assisting Client Engagement Managers, Business Development Executives and Incident Response Team supporting client project implementation and Data Breach Response services. The CESS will process orders, enrollment reports, handle billing inquiries, finalize contracts, and other administrative task as directed. This role requires strict attention to detail and the ability to prioritize tasks. The CESS position will report to the Director of Incident Response.

ESSENTIAL FUNCTIONS The Client Engagement Support Specialist will support Sales Executives and the Client Engagement Managers with client requests and administrative tasks. They will also be responsible for processing orders as directed for small client incidents. In addition, Client Engagement Support Specialist will be responsible for the following tasks:

- Enrollment report requests
- Collections, billing & invoice requests
- Assist Sales to create contracts and orders for client signature.
- Prepare and present simple quotes to client or referral partners
- Assist Client Engagement Managers with client projects as directed.
- Update and maintain client and breach opportunity record information
- Submit client orders for processing
- Respond reasonably to urgent client requests, including billing and vendor set-up inquiries
- Daily collaboration with Client Engagement Managers, sales, business operations, and others on the Data Breach Team
- Assist with other administrative tasks as needed

**Qualifications**:
Knowledge/Skills/Abilities:

- Excellent time management and organizational skills and the ability to multitask and prioritize
- Strong oral and written communication skills
- Exhibit keen attention to detail and accuracy
- Must be proficient with MS Office, MS Excel, MS Outlook

Education/Experience:

- Bachelor’s degree or equivalent from accredited college
- Experience working with customers or clients in a fast-paced environment
- Experience using Salesforce a plus

**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**

**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of