Product Support Specialist
hace 1 semana
As a Product Support Specialist for the Loyalty Team this person will take inbound calls from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make outbound calls to proactively address the customers issues.
**Your Area of Focus**:
- Provide outstanding customer support to our top MRR clients with their Kareo products and services and troubleshoot the clients technical difficulties with the platform
- Resolve clients issues and questions while working closely with our internal team and external partners
- Provide a positive image for Kareo to customers by cheerfully assisting customers with problems
- Provide training to empower customers to use Kareo to improve their operations as well as
- Work closely with customers to retain their business and build a long lasting relationship
- You will work closely with billing company account managers and will provide support to enterprise customers
- Work cross-functionally with other teams to ensure a positive customer experience
- Help improve Kareo's product and processes by contributing to the development of the departments plans and the strategy using your unique insight into the challenges faced by our clients and acting on our customers' behalf as their advocate
**Your Professional Qualifications**:
- A professional and friendly demeanor for our clients, many of whom have been using Kareo for 5+ years
- Amazing telephone presence and LOVE of talking on the phone. Yes, love since this is where you will spend the majority of your day
- Excellent verbal and written communication skills, because you will persuade, present and problem solve throughout the day
- Comfort with most things technical especially Salesforce and Microsoft Office products
- Open to learning new things
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
-
Product Compliance Specialist
hace 21 horas
Heredia, Costa Rica Experian A tiempo completo**Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...
-
Product Compliance Specialist
hace 21 horas
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...
-
Fsd Product Support Specialist
hace 2 días
Heredia, Costa Rica Experian A tiempo completo**Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in...
-
Fsd Product Support Specialist
hace 21 horas
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Product Management Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that...
-
Application Support Specialist
hace 1 semana
Heredia, Costa Rica DHL A tiempo completoApplication Support Specialist - SAP FI/CO Our SAP team provides both run (support) and build (projects) services for DPDHL customers around the globe. We add value and deliver high quality by utilizing our expertise in SAP modules (FI/CO/AM/MM and more) and related non-SAP technologies (Coupa, Invoicetrack). This gives us the ability to cover whole...
-
Product Support Specialist, Ascend Analytics
hace 3 días
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...
-
Product Support Specialist, Customer Loyalty
hace 2 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: The Customer Loyalty Specialist will assist the Tebra Loyalty Team in day-to-day operations as it relates to retaining our existing customer base and processing customer cancellation requests, deactivations and handling non-payment/collections outreach. You will work closely alongside the Customer Loyalty team in addressing inbound...
-
Product Content Specialist
hace 3 semanas
Heredia, Costa Rica Sysco Costa Rica A tiempo completoThe Product Content Specialist syndicates all product data, support documentation, product images, and additional attributes using the Admin database and other proprietary tools. S/he works closely with the merchandising team to prioritize new product adds and updates to existing products in order to optimize...
-
IT Support Specialist
hace 6 días
Heredia, Costa Rica First Factory A tiempo completoFirst Factory is looking for a highly capable IT Support Specialist to provide technical assistance to our staff and assist the company in maturing our security protocols. To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. As First Factory’s IT...
-
Kindle Direct Publishing Support Specialist
hace 2 semanas
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoHigh School Diploma or equivalent in your country - Proven English verbal and written fluency skills. - Demonstrated verbal and written communication skills with external/internal teams - Proven ability to understand complex issues - Ability to navigate through multiple web tools - Basic Microsoft Outlook, Excel and Word understanding and usage - Schedule...
-
Kindle Direct Publishing Support Specialist
hace 1 semana
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAvailability to attend training on site * - High School Diploma or equivalent in your country - Proven English verbal and written fluency skills. - Demonstrated verbal and written communication skills with external/internal teams - Proven ability to understand complex issues - Ability to navigate through multiple web tools - Basic Microsoft Outlook, Excel...
-
Technical Product Support Supervisor
hace 4 semanas
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Supervisor, Product Support
hace 4 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: **Your Area of Focus**: - Establish departmental goals and implement processes regarding quality, productivity, and issue resolution. Monitor team performance to achieve maximum client satisfaction levels. - Resolve escalated issues and establish procedures for incident management. - Train and mentor team members on technical product...
-
Senior Application Support Specialist
hace 7 días
Heredia, Costa Rica DHL A tiempo completoWould you like to be part of DHL IT Services?** **Our Solution Support team is looking for a new team member. As a Senior Application Support Specialist you will provide on-site, on-call support activities for Customer Service Module of ServiceNow Application and ensure that all agreed targets, SLA's and Metrics are met. **What you will do**: - Prioritize...
-
Representative, Product Support
hace 3 semanas
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: Someone who will contribute to the development of the department's plans (and company strategy) by serving as the customer's advocate: your unique insight into the challenges faced by our clients will help shape Tebra's product and processes. We love to nurture our representatives so that commitment and growth within our department can be...
-
Representative, Product Support
hace 7 días
Heredia, Costa Rica Tebra A tiempo completo**About the Role**: Someone who will contribute to the development of the department's plans (and company strategy) by serving as the customer's advocate: your unique insight into the challenges faced by our clients will help shape Tebra's product and processes. We love to nurture our representatives so that commitment and growth within our department can be...
-
Customer Service Specialist, Wondery
hace 3 días
Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoExperience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe Key job responsibilities - Monitor and respond to app reviews, with responses...
-
Product Engineer
hace 4 días
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoProduct Engineer - Synergy Product Line This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to...
-
HRis Support Specialist
hace 3 semanas
Heredia, Costa Rica BCD Travel Corporate A tiempo completo**Are you looking to further develop your career and be a part of an exciting and collaborative team? We’re looking for a HRIS Records Specialist who enjoys both a buzz and a challenge.** **HRIS Support Specialist** - Full-time, (home) based in Lagunilla, CR_ We’re BCD Travel, one of the world’s leading corporate travel management companies with...
-
Network Support Specialist
hace 1 semana
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...