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Fsd Product Support Specialist
hace 2 semanas
Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Product Management
Schedule: Full Time
Shift: Day Shift
**Company Description**:
- Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**What you’ll be doing**
- Actively provide strong product and market support to Product, Marketing, Sales, and Operations teams to help drive revenue growth in the North American market
- Support product enhancements and go-to-market plans to drive market input into the creation and ongoing development of product enhancements or new products and services.
- Support the development and planning of product strategies, including go to market activities and product development roadmaps by using a product management and marketing methodology
- Support sales engagements by providing product demonstrations and participating in sales presentations when needed
- Provide support to Product team and drive product messaging and positioning
- Develop sales training and client facing materials based on how Experian can solve client issues and market challenges
- Support Product team to manage and improve business operational procedures working with product managers and other internal stakeholders
- Manage and maintain external and internal facing marketing product documentation
- Ensure product libraries are current relative to product collateral
- Support Product team to research billing/invoice requests and revenue tracking on a monthly basis
**Qualifications**:
**What your background looks like**
- 5-7+ years of experience in **product support, client services,** or related field
- Solid understanding of the **Financial Services industry (credit experience is preferred)**:
- Must have **strong communication skills** and be able to interface with business, analytics, operations, systems, and marketing personnel
- High sense of **urgency** and ability to work well in and **navigate a matrix environment**:
- Experience managing projects and multiple stakeholders
- Detail-oriented with strong problem-solving skills
- Resourceful and creative thinker
- Strong skills with PowerPoint, Excel, Word required; experience with **Vizio and Salesforce** a plus.
A Bachelor’s degree required
**Additional Information**:
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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