Support Incident Manager

Key Responsibilities Incident Management - Lead cross-functional response to high priority, high visibility, complex critical incidents. - Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty - Ensure the flow of information by pulling in appropriate...

Key Responsibilities Incident Management - Lead cross-functional response to high priority, high visibility, complex critical incidents. - Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty - Ensure the flow of information by pulling in appropriate...

The Security Incident Response Control Center (SIRCC) Incident Coordinator position will serve as the in-region coordinator for all DXC cyber security incidents. Each follow-the-sun region will have a coordinator who will function in the incident coordination role in cooperation with the other coordinators in the other regions. Security incidents will be...

Job SummaryWe are seeking a seasoned Support Incident Manager to lead our cross-functional response to high-priority incidents.About the RoleThis is a dynamic position that requires excellent communication skills, strong problem-solving abilities, and experience in incident management. You will be responsible for assessing situations, commanding flawless...

Are you looking for a challenging opportunity to lead and manage major incidents with a global footprint? We are seeking an experienced Incident Manager to join our team at Experian, a leading global information services company. In this role, you will be responsible for personally managing major incidents, acting as an escalation point to ensure timely...

Job DescriptionThis role is responsible for managing Severity 1 Major Incidents that impact clients on production or financial environments.The Major Incident Manager will lead the incident and coordinate all action plans, ETAs, and follow-ups to accelerate the recovery process and mitigate business impact.They will also document actions and progress made...

Incident Prevention and Root Cause AnalysisSplunk is a leader in creating a safer and more resilient digital world. We achieve this through our unified security and observability platform, which enables enterprises to keep their digital systems secure and reliable.The role of the Problem Manager at Splunk is crucial in leading and remediating high severity...

Company OverviewAuxis is a leading provider of business process outsourcing solutions, committed to delivering exceptional service and support to our clients.Salary$45,000 - $65,000 per year, based on experience and qualifications.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support...

Company Overview">Smartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale. Our company values include safeguarding information, protecting it from unauthorized access, and ensuring regulatory compliance. ">About the Role">We are seeking a skilled Security...

Job SummaryWe are seeking an experienced Incident Management Specialist to join our global team. This role is responsible for managing major incidents, ensuring timely resolution and acting as an escalation point.The ideal candidate will have a deep understanding of ITIL Incident Management Process and Procedures, experience with a global footprint in...

**Key responsibilities**: - Monitor and analyze security alerts and events related to data loss prevention systems. - Investigate and respond to incidents of data loss, leakage, or unauthorized access. - Collaborate with cross-functional teams to assess the impact of security incidents and determine appropriate response actions. - Implement and maintain DLP...

About the RoleWe are seeking a seasoned Incident Management Lead to join our team at Splunk. As a leader in incident management, you will be responsible for owning the response to high-profile customer impacting incidents.Key ResponsibilitiesTake command of incidents by setting up or taking over a technical bridge call with internal and external...

Splunk, a leading unified security and observability platform, empowers enterprises to safeguard their digital systems. Our cutting-edge technology is underpinned by exceptional talent, making us an outstanding career destination.**Role Overview:**As a key member of the Splunk Support Incident Management Team, you will oversee high-profile customer-impacting...

2-5 years of experience in investigations, risk management, incident or crisis management. - Strong communications skills and experience creating and editing content for internal and external audiences. - Demonstrated experience working with cross departmental teams with proven collaboration skills - Ability to think critically with the vision to work both...

We are looking for senior ICs responsible to provide 24x7 follow the sun Crisis Management across IT. Central Escalation Manager is a unique role that will provide the segment level visibility and network which is aligned to IT support model. The CEM has the empowerment and influence at the organization and segment level grows. In this role, the CEM will...

**_ Responsibilities: _** The support consultant TS role is important to the functioning of the customers managed infrastructure and services - Part of the reactive service team the support consultant TS is responsible to resolve all incident for the customers managed by the delivery team. - The time to resolve an incident is important, this reduces...

**_ Job Description:_** - Provides level 1 technical support to users for moderately complex computer-related technical problems. - Troubleshooting Hardware / Networking/ Operating systems/Applications and other related technical queries/issues. - Logs and tracks inquiries using an incident management database and maintains history records and related...

**_ Job Description:_** - Provides level 1 technical support to users for moderately complex computer-related technical problems. - Troubleshooting Hardware / Networking/ Operating systems/Applications and other related technical queries/issues. - Logs and tracks inquiries using an incident management database and maintains history records and related...

Western Union: Incident Management Specialist Estimated Salary: $60,000 - $80,000 per year (Costa Rica location)About the RoleWe are seeking an experienced Incident Management Specialist to join our WU Digital Payments team. As an analyst in this role, you will be responsible for analyzing complex business problems and issues using data from internal and...

University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) - 3+ years of experience as Front-line Manager/Lead/Supervisor leading a team of at least 10 employees. - Work experience...