Solution Delivery Expert Network

hace 1 semana


San José, Costa Rica Mondelēz International A tiempo completo

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**

You use your knowledge of the technology and the infrastructure to offer technology solutions and support the implementation of the strategy and the solution.

**How you will contribute**

You will optimize delivery of service to meet business demands and to meet the service operations strategy. In addition, you will plan, measure, report, and communicate service improvement initiatives, consult on issues and resolutions, and recommend steps to optimize investments and benefits and to mitigate risks. In this role, you will also identify suppliers, evaluate them, on-board new vendors, establish and oversee them and support management with regional service contracts, in-country billing and cross charging.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Working with multiple vendors and encouraging collaboration
- Leading complex projects
- Stakeholder management and influencing
- Managing infrastructure services
- Service delivery, support and excellence
- Project management
- Working with internal and external teams, leading when necessary

**More about this role**

**What you need to know about this position**:

- Support local countries IT design initiatives (LAN, WAN) to streamline flows and to assure Global and Regional IT standards implementation; manage and participate in NA & LA regional projects; represent NA & LA network team in central projects and deliver central projects to the region, coordination role between countries and regional/central teams.
- Promote the direct use of IT standards by NA & LA countries: maintain CMDB including asset information, network diagrams and regional connections; hardware maintenance of network devices in conjunction with 3rd party maintenance providers.
- Comply to and enforce ITIL standards across the region: implement requests including hardware and software configuration; initiate and own changes through the change management processes; provide input into technical design and other project documents.
- Good understanding of other non-Network technology, e.g., Windows, Citrix, etc., and ability to work with other service towers during troubleshooting.
- Work closely with regional helpdesk (2nd and 3rd line diagnosis and fault resolution of network devices and services) and directly with country IS providing network support and guidance.
- Ensure position alignment to Vision & Values as well as its compliance to ISO QS, labor safety & security, Privacy & Data Protection, legal requirements and other KF policies’ regulations.

**What extra ingredients you will bring**:
This position coordinates, designs and maintains the regional services, regional standards, and processes with focus on regional network services with reference to NA & LA regionals and global IT Networking services standards. The position exists:

- To design and maintain the regional services, regional standards and processes for Network.
- To manage the regional NA & LA projects, to participate on the global projects.
- To collaborate with HP (or other 3rd party service providers) to use the core services effectively.
- To support the local teams IT infrastructure in NA & LA countries.
- To help achieve business results in NA & LA through the delivery of IT services in support of business operations and management information needs, in time and cost effectively.

This job is accountable for ongoing and future network services to both regions. Services include:

- Wide Area Network & SDWAN
- Local Area Network
- Wireless Network

**Job specific requirements**:
5 years of experience in:

- Cross functional / Regional team participation.
- Network development, documentation, and QA.
- Supporting corporate network environment.
- Program/ Project Management Experience i.e., managing multiple projects, schedules and quality.
- Certification in Network **CCNA & ITIL V4 Foundation **(mandatory)
- **Cisco Certified Network **Professional Enterprise Certificate CCNP
- Enterprise Core Certificate - Cisco Certified Specialist
- Enterprise Wireless Design Specialist - Cisco Certified Specialist
- Advanced level of English.
- Must require certification for Network.
- Supporting corporate network environment.
- Open to change, innovative and adaptable.
- Remote management (preferred) to deal with geographically widely spread team, contractors and suppliers.
- Ability to manage complex projects.
- Proven ability to manage/deal with cross-organizational / multi-cultural projects and teams.

**Work schedule**:Hybrid model.

**Business Unit Summary**:
**At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that


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