Marketing & Sales Operations Manager - Hybrid/remote

hace 3 días

San José, Costa Rica Splunk A tiempo completo

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an outstanding career destination and why we've won so many awards as the best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills, and talent, of course, but also bring happiness, passion, and all the things that make you, outstanding

**Role**:
We are seeking a Marketing & Sales Operations Manager to be the go-to person to drive our dedication to operational excellence across the Digital Sales organization and Marketing. You will be a Marketing Revenue Operations Team member within the Marketing Operations group.

Working closely with our international Digital Sales (SDR/BDR/ISR) teams, Demand Generation marketing teams, Sales Operations as well as IT partners, you will identify operational challenges and opportunities and build solutions.

You possess an in-depth knowledge of Salesforce processes; have a focused analytical approach to reviewing data and processes. You will identify areas for improvement, optimally communicate challenges and solutions to leadership, and build business justifications and consensus to improve our processes.

You work happily in an ever-growing organization and have previous experience with optimizing Salesforce and other technologies for a fast-growing Digital Sales team. A dynamic self-starter and problem solver, with attention to detail and a passion to scale the Digital Sales teams while boosting performance. You are capable of juggling multiple projects with ease, know how to drive execution without being pushy, and can clearly envision a path to completion through a series of obstacles.

**Responsibilities**:
You will impact the organization by:

- Work with regional business owners to find opportunities for improvement to grow pipeline and scale effectiveness. Projects may include launching new technologies, optimizing existing processes, supporting new features, enabling, reviewing business process reviews, etc.
- Working in any area within Marketo with proficiency
- Understand industry standard methodologies for automation tools like Marketo and SFDC. Standard processes can include lead routing frameworks, lead nurturing strategy, assessing lead scoring performance, and GDPR/CAN-SPAM/CASL compliance
- Deliver on these roadmaps from concept through enablement to ensure high adoption and high success. This includes handling project timelines, communication, expectations, etc.
- Own global processes, including support, maintenance, documentation, enablement, and enhancement. Processes include data strategy, enrichment, standardization, scoring, nurturing, routing, segmentation, etc.
- Our lead engine: working with Marketing Operations to ensure a smooth and consistent flow of leads to sales teams. Optimizing lead distribution models for fast response time.
- Our technology stack - includes optimizing current technology as well as evaluating, recommending, and implementing new technologies.

**You will also**:

- Quickly identify isolated versus broad-reaching operational issues, prioritize and implement solutions accordingly
- Be creative and innovative in the approach to our processes to ensure that we meet our goal of being "best in class at scale."
- Build in-depth knowledge of our technology stack to better use our current tools, and own the assessment and implementation of additional technology
- Continuous improvement analysis of our Digital Sales business, with data-driven recommendations

**Requirements**:

- 3+ years of experience in Marketo with at least 1 of those years in an administrator role. Certifications preferred.
- 3+ years of experience in marketing operations or similar operations functions (e.g. Sales Ops, Business Ops) or supporting agencies/consultancies
- Experience optimizing operational processes in the Sales Development technology stack (e.g. LinkedIn Navigator, Outreach.io, lead routing, predictive scoring, ABM, etc.) ideal
- Experience identifying, managing, and leading operational sophisticated projects to successful execution
- Extensive understanding of Salesforce’s architecture (e.g. page layouts, roles/profile permissions, queues, workflows, etc.)
- Ability to do deep-dive analysis and reporting on data sets to find issues or opportunities for optimizations
- Capable of engaging and motivating team members and establishing balanced, collaborative relationships with Marketing and Sales teams globally
- Consistent track record of maintaining passion, energy, focus, and ability to perform in a variety of circumstances within a large team of people.
- Ability to identify objectives and measures upon which your projects will be evaluated an

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