HR Process Lead, Regional Center
hace 1 semana
Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions.
- 3+ year(s) of experience in Human Resources, Case Management, Quality Assurance (QA), Investigation, Payroll, Risk and/or escalation roles in corporate environments.
- Work experience in MS Office tools (Outlook, Word, Excel using pivot tables and Vlookup).
- Work experience in peer coaching, mentoring and/or training.
- Advanced English proficiency (C1 level).
Job summary
This is an hourly, full-time, back-office, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
The Human Resources Regional Center is expanding operations to Costa Rica and we are looking for a Process Lead(s) looking to build their leadership and HR skills and by teaching, coaching, and training their team team while supporting our North American Customer Fulfillment Operations Team.
At Amazon, we’re not just looking for people who want to be part of a business, we’re searching for people who want to build the business. The Operations organization and the people who work in it are critical to Amazon's success. Every day we solve for unique challenges and deliver billions of unique products to millions of customers. Amazon’s robust and innovative Human Resources business supports our day-to-day operations and helps to deliver an experience where associates can bring their best selves to work - where they can engage, grow and fulfill our customer promise. We are looking for a dynamic, organized self-starter to join the HR Centralization team as a Regional Center Process Lead.
This is NOT a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home. However, once our company provides clearance, you may be required to continue working from our SJO10 building, located in Calle Blancos, San Jose.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Key job responsibilities
- Our Regional Center Process Lead, will have the opportunity to make an impact by acting as the first point of escalation for HR Coordinators during their shift. This is a dynamic and interactive role that provides foundational HR administration skills to individuals new to Human Resources or be a career for experienced HR administration professionals.
- Actively participate in Standard Operation Procedure (SOP) creation, modification and interpretation.
- Provide constant feedback to entry-level HR Coordinators regarding best practices and standard work.
- Ensure a positive experience between Fulfillment Center's site HR and Regional Center interactions.
A day in the life
Coaching and Training
- Provide training and guidance on policies, processes, and systems to team members.
- Be the Subject Matter Expert on all processes you support. Coach team members through quality audit feedback, new hire onboarding follow up.
Shift Management
- Providing training and guidance on HR policies, processes, and systems.
- Managing shift workflow while collaborating with other shift leads to ensure success by mitigating SLA risk and providing detailed end-of-shift washes, which outline work completed, any barriers faced, success stories and general call-outs.
- Be forward thinking and voice recommendations to drive continuous improvement. Role will rotate to be the “Shift Lead” for a respective shift. Shift Leads facilitate Stand Ups and coach teams through the workflow processes. Trains new hires.
**Problem Solving**:
- Acting as first point of escalation to client sites. In partnership with your RC Manager, work with client sites to resolve escalation, and track and share with others to mitigate repetitive issues.
Customer Relations
- In partnership with your Regional Center Manager, work with assigned client sites to address questions, identify gaps, and resolve issues.
Data Analytics
- Produce and analyze reports to assist with labor planning and management. Utilize HRIS systems for data entry, modification, and reporting.
**Compensation and Payroll**:
- Partner with multiple site managers to ensure payroll accuracy through audits, reporting, and proactive measures.
Roster Management
- Partner with multiple site managers to ensure roster accuracy through audits, reporting, and modifications.
**Time and Attendance**:
- Partner with multiple site managers to ensure employees are on the correct schedule and shift patterns.
- Compile reports to support sites in identifying associates with attrition-
-
HR Process Lead, Regional Center Portuguese
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - 3+ year(s) of experience in Human Resources, Case Management, Quality Assurance (QA), Investigation, Payroll, Risk and/or escalation roles in corporate...
-
HR Ops Manager, Regional Center
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - University bachelor's degree completed. - 3+ years of experience in Human Resources or Shared Services. - 5+ years of experience as Front-line...
-
HR Coordinator, Regional Center
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of experience in Human Resources, Customer Service and/or back-office compliance-related environments. - Work experience in MS...
-
HR Coordinator, Regional Center
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of experience in Human Resources, Customer Service and/or back-office compliance-related environments. - Work experience in MS...
-
Global HR Process Optimization Specialist
hace 2 meses
San José, San José, Costa Rica Pfizer A tiempo completoJob DescriptionPfizer's Global Business Services (GBS) is seeking a highly skilled Global Process Optimization Manager to join our team. As a key member of our Core HR Services organization, you will be responsible for enabling a best-in-class employee experience by providing experience design and process optimization expertise to a team responsible for...
-
Regional HR Manager
hace 1 semana
San José, Costa Rica Canonical - Jobs A tiempo completo**The role of HR Manager at Canonical**: With 1,000 colleagues across 70 countries, we require an HR function that thinks and acts globally. We're looking for three regional leads that will all report into our Global Head of People who can help build our company as we go through continued growth plans. It's an exciting time to join with the opportunity to...
-
HR Coordinator, Regional Center Portuguese
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of experience in Human Resources, Customer Service and/or back-office compliance-related environments. - Work experience in MS...
-
HR Coordinator, Regional Center Portuguese
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of experience in Human Resources, Customer Service and/or back-office compliance-related environments. - Work experience in MS...
-
Strategic HR Program Lead
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoWe are thrilled to offer a unique opportunity for an experienced Strategic HR Program Lead to join Experian's team. As a key member of the Human Resources department, you will be responsible for driving the delivery of strategic HR programs and talent activities across all aspects of the HR lifecycle.The successful candidate will have a deep understanding of...
-
Global Process Optimization Manager, Gbs Cs, Core
hace 7 meses
San José, Costa Rica Pfizer A tiempo completoJob Description Core HR Services is a part of Pfizer’s Global Business Services (GBS) and Transformation group. It is responsible for the design and execution of core HR global processes administration for the full employee lifecycle, excluding recruitment and onboarding. Additionally, Core HR Services is responsible for the delivery of the full employee...
-
HR Specialist
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree or 2+ years equivalent experience - 2+ years contact center and/or contact operations experience in a corporate environment, or equivalent experience. May be substituted for 2+ years HR experience. - Bi-lingual in Spanish and English Job summary Join Amazon's HR Employee Resource Center (ERC) team and help make a difference for all...
-
Us Recruiting
hace 6 días
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY Pfizer’s Colleague Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. You will lead a team that delivers operational excellence, making work easier and faster so we can deliver breakthroughs that change patients’ lives ROLE...
-
HR Coordinators Team Leader
hace 4 días
San José, Costa Rica Lonza A tiempo completoToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...
-
San José, San José, Costa Rica Coca-Cola A tiempo completoAbout the RoleWe are seeking a seasoned Regional Delivery Lead Americas and Global Operations Director to join our team in Costa Rica, supporting Employee Experience Hub (EEH) employees across LATAM. This critical role will play a key part in fostering a transformational culture and high engagement levels among team members.This position is part of the LATAM...
-
Regional Wan Operations Team Lead
hace 7 meses
San José, Costa Rica Emerson A tiempo completo**KNOWLEDGE/EXPERIENCE REQUIREMENTS** - Accountability of a globally consistent Event, Incident, Request & Problem Management set of Regional & Global activities (typically Regional during business hours and follow-the-sun support & maintenance for other world areas); - This includes overarching Network Operations team activities on detecting, monitoring,...
-
Accounting Process Expert Lead
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJoin the Bosch Group as an Accounting Process Expert Lead and take on a challenging role within our Business Service Center. With a strong background in accounting and leadership, you will be responsible for overseeing the General Ledger process and various activities in our Record to Report end-to-end process.Key Responsibilities:Develop and manage staffing...
-
HR Partner
hace 1 semana
San José, Costa Rica Gensler A tiempo completo**Your Role **As a HR Borderless Partner, you will be the day to day point of contact for the Borderless team in matters related to HR and Onboarding. The role will collaborate and communicate significantly with multiple stakeholders including the Borderless Studio Director, Borderless Coordinator and internal/external clients. You like to collaborate and...
-
Associate Director HR Operations
hace 7 meses
San José, Costa Rica Lonza A tiempo completoToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...
-
HR Services Advisory Lead
hace 1 semana
San José, Costa Rica Lonza A tiempo completoCosta Rica, San Jose Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas,...
-
Strategic HR Partner for Regional Growth
hace 4 semanas
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo**Embark on a journey with British American Tobacco.**A leading global tobacco and next-generation products company, we are looking for a highly skilled Strategic HR Partner to drive our regional growth.About the Role:The Strategic HR Partner will contribute to the delivery of our Human Resources strategy, working closely with the Leadership Team and...
