Regional Wan Operations Team Lead
hace 7 meses
**KNOWLEDGE/EXPERIENCE REQUIREMENTS**
- Accountability of a globally consistent Event, Incident, Request & Problem Management set of Regional & Global activities (typically Regional during business hours and follow-the-sun support & maintenance for other world areas);
- This includes overarching Network Operations team activities on detecting, monitoring, troubleshooting and resolving significant network issues, properly managing these on IT Service Management tools, and conducting root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements.
- Involvement in Major Incident context, in particular coordination and interaction with senior IT / Business management is a key part of the role.
- Supervise and coordinate direct reports in region including performance management and operational activity.
- Help the business optimize the infrastructure, by leveraging standards, agreements, and technologies whenever possible
- Lead, motivate and coach the teams; set and review objectives; organize regular performance and improvement meetings with the Regional & Global Network Operations leaders, service owners, and other parties
- Participate in Continual Improvement / formal Service Review initiatives in cooperation with Service Owner, Design Team, Transition Team, Provisioning Team, Service Delivery Team and others, following-up on resulting Action Plans
- Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards and procedures, liaise with other teams as required
- Participate in the recruitment process of new team members in region
- Contribute to the salary review process for the team in concerned region(s) Participate to annual org review for the regional Network Operations team.
**EDUCATION/LANGUAGE**
- Education to degree level or equivalent, but experience may be considered in lieu of formal qualification.
- Minimum 4-8 years’ experience in IT of which a significant time (3+ years) leading and/or interacting daily with operational teams, preferably in a large enterprise environment relevant to Emerson
- ITIL or equivalent awareness or certification Language knowledge: fluent in business English (speaking / writing); any other languages are considered an advantage
-
**EXPERIENCE / SKILLS**
- The incumbents to this role will typically be existing Emerson employees having worked in IT or other technical fields in a supervisory role
- 5+ years of working experience in a highly-connected network environment, preferably in a large Enterprise/Global environment supporting LAN, WAN, wireless LAN, unified communications, firewall and data center connectivity
- Good customer service and communications skills
- Good presentation skills
Ability to occasionally travel within region or overseas
-
Regional Network Operations Team Lead
hace 2 meses
San José, San José, Costa Rica Emerson A tiempo completoJob Summary Emerson is seeking an experienced IT Operations Manager to lead our Regional Network Operations Team. The successful candidate will be responsible for managing a globally consistent Event, Incident, Request & Problem Management set of Regional & Global activities, including Network Operations team activities on detecting, monitoring,...
-
San José, San José, Costa Rica Coca-Cola A tiempo completoAbout the RoleWe are seeking a seasoned Regional Delivery Lead Americas and Global Operations Director to join our team in Costa Rica, supporting Employee Experience Hub (EEH) employees across LATAM. This critical role will play a key part in fostering a transformational culture and high engagement levels among team members.This position is part of the LATAM...
-
Operations Team Lead
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOperations Team LeadWe are seeking an experienced Operations Team Lead to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have a strong background in team management and process optimization. As an Operations Team Lead, you will be responsible for leading a team of 10-15 members on tasks associated with content publishing,...
-
Network Operations Team Lead
hace 2 días
San José, San José, Costa Rica Emerson A tiempo completoJob Summary:We are seeking a highly skilled Network Operations Team Lead to oversee the management of global event activities, ensuring seamless operations and effective incident response. The successful candidate will lead a team in providing expert network support, troubleshooting, and resolution of complex issues.Main Responsibilities:Event Management:...
-
Tier 2 Security
hace 7 meses
San José, Costa Rica AireSpring A tiempo completo**Company Description** Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...
-
Meet Team Lead
hace 7 meses
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Team Lead position is responsible for processing and ensuring the compliance of US MEET transactions. This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally...
-
HR Process Lead, Regional Center
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - 3+ year(s) of experience in Human Resources, Case Management, Quality Assurance (QA), Investigation, Payroll, Risk and/or escalation roles in corporate...
-
Regional Safety Excellence Lead
hace 3 días
San José, San José, Costa Rica The Coca-Cola Company A tiempo completoAt The Coca-Cola Company, we are accelerating our momentum as the fastest growing consumer goods company in Latin America.We empower our employees to challenge the status quo, make bold recommendations, experiment, and adapt, so we can grow together and make a great business even better.You will be part of this growth as Regional Occupational Health and...
-
Strategic Business Operations Lead
hace 4 días
San José, San José, Costa Rica Emerson A tiempo completoCompany OverviewEmerson, a leading company in the industry, is seeking an exceptional candidate to fill the role of Strategic Business Operations Lead. This position plays a crucial part in driving business success by streamlining processes and ensuring operational excellence.About the JobThe Strategic Business Operations Lead will be responsible for...
-
Regional Service Ambassador Lead
hace 2 meses
San José, San José, Costa Rica Pfizer A tiempo completoJob TitleRegional Service Ambassador Lead - AmericasAbout the RoleThe Regional Service Ambassador Lead - Americas is responsible for overseeing the customer experience in The Americas. This role will design and implement a standardized service model to ensure seamless customer interactions across the region.Key ResponsibilitiesDesign and implement a customer...
-
HR Process Lead, Regional Center Portuguese
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - 3+ year(s) of experience in Human Resources, Case Management, Quality Assurance (QA), Investigation, Payroll, Risk and/or escalation roles in corporate...
-
Operations Manager, Team Lead
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo**About the Role:**At Amazon Support Services Costa Rica Srl, we're seeking an experienced Operations Manager, Team Lead to join our team. This is a key leadership role responsible for managing campaign and creative teams, driving customer satisfaction, and improving efficiency through data analysis and best practices.As a seasoned operations leader, you...
-
Restaurant Operations Team Lead
hace 7 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completo**Job Title:** Restaurant Operations Team Lead**About Us:The Ritz-Carlton, a luxury hospitality brand, offers opportunities to showcase your skills in providing exceptional service to our guests.**Compensation and Benefits:*We offer a competitive salary of $55,000 - $65,000 per year, based on experience.**Job Summary:**We are seeking a highly motivated and...
-
Meet Payments Team Lead
hace 7 meses
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Payment Team Lead position is responsible for processing the payments in compliance for US MEET transactions and additional payment process related. This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and...
-
Team Lead, Operations
hace 7 meses
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts...
-
Financial Operations Team Lead
hace 4 días
San Francisco, Heredia, Costa Rica Atom Soluciones A tiempo completoAtom Soluciones is seeking an experienced Financial Operations Team Lead to join their team. The ideal candidate will have a strong background in finance and leadership, with the ability to drive results in a dynamic environment.Estimated salary range: $95,000 - $115,000 per year, depending on experience and qualifications.Position OverviewThe Financial...
-
Latam Amp Hub Team Lead
hace 2 días
San José, Costa Rica Pfizer A tiempo completoWhy Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. Above Market Planning (AMP) Hub Cluster Team Lead for Latin America has...
-
Financial Operations Team Lead
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout the RoleWe are seeking a seasoned Financial Operations Team Lead to join our Experian team in Costa Rica. In this critical role, you will be responsible for supervising and administering the Accounts Payable team, ensuring timely and accurate services and responses to queries.
-
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany OverviewBosch Group is a leading global supplier of Business Process Outsourcing solutions, leveraging the latest technology and Internet of Things to deliver innovative services. With over 9,000 associates across 27 locations, we support international customers in more than 35 languages.Job DescriptionThe Technical Operations Team Lead will serve as...
-
Regional Process Optimization Lead
hace 2 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob DescriptionWe are seeking an experienced Regional Process Optimization Lead to join our team at Hewlett Packard.About the Role:The Regional Process Optimization Lead will be responsible for leading internal projects with medium to high complexity and risk, providing feedback on projects, and conducting post-project evaluations.You will represent the...